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Salesforce Admin Exam Practice > Salesforce Admin Exam > Flashcards

Salesforce Admin Exam Flashcards

1
Q

Inline editing updates the field when
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above

A

When the record is saved/updated

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2
Q

Forecasting can be used with Custom Fiscal Years.

A. True
B. False

A

False

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3
Q

Which of the following is not a standard object?
A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns

A

Job Applicants

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4
Q

Which of the following are part of the Service Cloud offering?
Choose 2
A. Opportunities
B. Knowledge
C. Entitlements
D. Campaigns
E. Quotes

A

Knowledge
Entitlements

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5
Q

Locale settings control how users view date formats, time formats and number formats.
A. True
B. False

A

True

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6
Q

If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

A. True
B. False

A

False

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7
Q

If your company’s fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
A. True
B. False

A

False

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8
Q

In order to enable multi-currency feature in Salesforce, you must
A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once you’ve implemented Salesforce.

A

Contact Salesforce.com

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9
Q

Which feature effectively allows you to “lock” the converted amount on closed opportunities?
A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above

A

Advanced Currency Management

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10
Q

User interface settings are global settings and apply to all users of an org.
A. True
B. False

A

True

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11
Q

Which of the following are true about List Views?
A. Save list views for future use.
B. Specify which groups of users have access to the list view.
C. Print list views.
D. Follow records and view related Chatter posts.
E. Export List View data to Excel
F. All of the above

A

Save list views for future use.
Specify which groups of users have access to the list view.
Print list views.
Follow records and view related Chatter posts.??

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12
Q

A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.
A. Role
B. Chatter feed
C. Profile
D. Company Profile

A

Profile

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13
Q

Which of the following is NOT a standard Profile?
Choose 3
A. System Administrator
B. Read only
C. Marketing Director
D. Partner Portal User
E. Standard Administrator

A

Marketing Director
Partner Portal User
Standard Administrator

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14
Q

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.
A. True
B. False

A

False

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15
Q

Standard profile permissions cannot be edited.
A. True
B. False

A

True

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16
Q

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).
A. True
B. False

A

True

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17
Q

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.
A. Delete their user record
B. De-activate their user record
C. Delete any accounts or contacts owned by that user
D. None of the above

A

De-activate their user record

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18
Q

An active user record consumes a license.
A. True
B. False

A

True

19
Q

A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.
A. True
B. False

A

True

20
Q

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.)
A. The Login History related list on the user’s record
B. The user’s profile
C. Manage Users | Login History
D. Call salesforce.com Support

A

The Login History related list on the user’s record
Manage Users | Login History

21
Q

What should a system administrator use to disable an application for a group of users?
A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles

A

Profiles

22
Q

To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:
A. The user record
B. The user’s profile record
C. Network settings
D. The role hierarchy
E. None of the above

A

The user’s profile record

23
Q

If a user tries to login outside the IP range specified in their profile, the result will be.
A. They will be logged in as normal
B. They will have to reset their password
C. They will be prompted to activate their computer
D. They will be denied access
E. None of the above

A

They will be denied access

24
Q

When a user logs in the first time to Salesforce, the following takes place (Choose all that apply.)
A. A cookie is placed in the browser
B. Pop ups are automatically disabled
C. Their IP address is added to a trusted list
D. They are prompted to answer a security question

A

A cookie is placed in the browser
Their IP address is added to a trusted list

25
Q

The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office.
How will he/she do this?
A. There is not way to do this
B. Setup | Security Controls | Network Access and specify the team’s range of IP addresses
C. Add the range of IP addresses to the team’s profile(s)
D. Contact salesforce.com as this feature must be enabled

A

Add the range of IP addresses to the team’s profile(s)

26
Q

Permission sets can replace the need for profiles.
A. True
B. False

A

False

27
Q

Only 1 permission set can be assigned to a user.
A. True
B. False

A

False

28
Q

Used to set the default levels of access for users to records they do not own.
A. Organization Wide Defaults
B. Roles Hierarchy
C. Profiles
D. Sharing Rules
E. Manual Sharing

A

Organization Wide Defaults

29
Q

If a user has public read-only access to records [that he/she does not own], the following are true.
A. The user can view the record but not edit it
B. The user can view and delete the record, but not edit it
C. The user can change the owner of the record
D. The user can search for the record
E. The user can report on the record
Choose 3

A

The user can view the record but not edit it
The user can search for the record
The user can report on the record

30
Q

If there are any users in the organization that shouldn’t have view access to Account records, the OWD for Accounts should be set to
A. Public Read Only
B. Public Read/Write/Transfer
C. Private
D. None of the above

A

Private

31
Q

In a private sharing model, the following can be used when Role Hierarchy alone isn’t sufficient when providing record access to users (Choose all that apply.)
A. Forecasting
B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales, and Case)
E. Apex Triggers

A

Sharing Rules
Manual Sharing
Teams (Account, Sales, and Case)

32
Q

Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

A. True
B. False

A

True

33
Q

Public groups can be used to simplify the creation of sharing rules for Administrators.
A. True
B. False

A

True

34
Q

Public groups can be any combination of other public groups, users, roles and ________.
A. Profile
B. Roles & subordinates
C. Managers
D. None of the above

A

Roles & subordinates

35
Q

Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?
A. Notify the product manager using opportunity update reminders
B. Use similar opportunities to show opportunities related to the product manager
C. Enable account teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager

A

Enable sales teams and allow users to add the product manager

36
Q

Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.
A. True
B. False

A

False

37
Q

Who can manually share records?
A. The record owner
B. The record owner’s manager
C. The record owner’s manager’s manager
D. The system administrator
E. All of the above
F. None of the above

A

All of the above

38
Q

If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (Choose all that apply.)
A. In a related list
B. In search results
C. In reports
D. In list views
E. All of the above
F. None of the above

A

All of the above

39
Q

The following can be done by a System Admin to a standard field.
Choose 3
A. Change the field label
B. Add help text
C. Add/edit values of a picklist
D. Delete the field
E. All of the above
F. None of the above

A

Change the field label
Add help text
Add/edit values of a picklist

40
Q

Use a __________ picklist to filter the values of one picklist based on the value of another picklist.
A. Controlling
B. Multi-select
C. Dependent
D. Independent

A

Controlling

41
Q

A checkbox can be the controlling field to a dependent picklist.
A. True
B. False

A

True

42
Q

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.
A. Create a multi-select picklist field that includes both manufacturers and models.
B. Create a lookup field from the manufacturer object to the model object
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

A

Create a manufacturer field as a controlling picklist and the model as a dependent picklist

43
Q

Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.
A. True
B. False

A

True

44
Q

Which of the following are true about formula fields?
Choose 2
A. They are read-only
B. They will not display on record edit pages
C. They will not display on record detail pages
D. They are not searchable
E. They will not display on reports

A

They are read-only
They will not display on record edit pages

Salesforce Admin Exam Practice (3 decks)

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