Salesforce ADM-201 Flashcards
The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record
and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.
A. A cross object formula displaying Opportunity ID on the Shipment record
B. A Master - Detail relationship on the Shipment object to the Opportunity object
C. A lookup relationship on the Opportunity object to the Shipment object
D. A lookup relationship with a lookup filter from Opportunity to Shipment
B. A Master - Detail relationship on the Shipment object to the Opportunity object
Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.
A. True
B. False
True
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply 4)
A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records
A. Make posts
B. View comments
C. Upload files
D. Join groups
Public groups can be any combination of other public groups, users, roles, and ______.
A. Profile
B. Roles & subordinates
C. Managers
D. None of the above
B. Roles & subordinates
If there are any users in the organization that shouldn’t have view access to Account records, the OWD for Accounts should be set to
A. Public Read Only
B. Public Read/Write/Transfer
C. Private
D. None of the above
Private
In order to enable multi-currency feature in Salesforce, you must
A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once
A. Contact Salesforce.com
AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that the manufacturer selected influences the values available for the model.
A. Create a multi-select picklist field that includes both manufacturers and models.
B. Create a lookup field from the manufacturer object to the model object
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
An Approval Process begins when a record is:
A. Created
B. Saved
C. Edited
D. Submitted for Approval
D. Submitted for Approval
Standard profile permissions CANNOT be edited.
A. True
B. False
True
If the company locale is set to US English, all users will have a default locale of US English and this CANNOT be changed.
A. True
B. False
False
If a user tries to login outside the IP range specified in their profile, the result will be.
A. They will be logged in as normal
B. They will have to reset their password
C. They will be prompted to activate their computer
D. They will be denied access
E. None of the above
D. They will be denied access
What should a system administrator use to disable an application for a group of users?
A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles
Profiles
Custom Links can be used for the following:
A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above
D. All of the above
What should a system administrator consider before importing a set of records into Salesforce.
A. The import file should include a record owner for each record
B. Validation rules are not triggered when importing data using the import wizard
C. Data should be de-duplicated in the import file prior to import
D. Currency field values will default to the personal currency of the record owner
The import file should include a record owner for each record
Data should be de-duplicated in the import file prior to import
Use Custom Summary Formulas to create calculated summaries on numerical fields in ___ and ___ reports.
A. Tabular and Summary
B. Custom and Standard
C. Summary and Matrix
D. Matrix and Tabular
Summary and Matrix
Inline editing updates the field when
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above
When the record is saved/updated
All of the following objects may have a queue EXCEPT
A. Accounts
B. Cases
C. Leads
D. Custom Objects
Accounts
Permission sets can replace the need for profiles.
A. True
B. False
False
In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.
A. True
B. False
True
Locale settings control how users view date formats, time formats and number formats.
A. True
B. False
True
Who can manually share records?
A. The record owner
B. The record owner’s manager
C. The record owner’s manager’s manager
D. The system administrator
E. All of the above
F. None of the above
All of the above
User interface settings are global settings and apply to all users of an org.
A. True
B. False
True
The system administrator was testing workflow rules and needs to delete pending time- based workflow actions. How can he/she do this?
A. Delete the workflow rule
B. Deactivate the workflow rule
C. Delete the actions in the Time-based Workflow queue
D. Reset passwords for all users of the org
E. None of the above
Delete the actions in the Time-based Workflow queue
Which report type provides a simple list of data with no subtotals?
A. Matrix
B. Summary
C. Tabular
D. Custom
E. Standard
Tabular
The support team has asked the System Administrator to automate the notification of a customer’s support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
D. This cannot be done
Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
Time based workflow can be triggered every time a record is created or edited
A. True
B. False
False
In a private sharing model, the following can be used when Role Hierarchy alone isn’t sufficient when providing record access to users (choose all that apply)
A. Forecasting
B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales and Case)
E. Apex Triggers
Sharing rules
Manual Sharing
Teams (Account, Sales and Case)
You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports
They will not be able to complete the installation process as they have reached the maximum number of custom tabs
Will two different users get the same search results on searching for a common keyword?
A. Yes
B. No
No
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)
A. The Login History related list on the user’s record
B. The user’s profile
C. Manage Users | Login History
D. Call salesforce.com Support
The Login History related list on the user’s record
Manage Users | Login History
Queues can be made up of the following
A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users
Users
Public Groups
Roles
A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Snapshots
D. This is not possible
Dashboard Filters
Which of the following are actions triggered by workflow rules?
A. Email
B. Task
C. Field update
D. Record update
E. Record creation
F. Outbound message
G. Time trigger
Email
Task
Field update
Outbound Message
A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.
A. True
B. False
True
An active user record consumes a license.
A. True
B. False
True
Which of the following SF applications enables organizations to speed and streamline all phases of sales?
A. SF ideas
B. SF content
C. SF Automation
D. SF Customer service and support
SF Automation
Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?
A. Notify the product manager using opportunity update reminders
B. Use similar opportunities to show opportunities related to the product manager
C. Enable account teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager
Enable sales teams and allow users to add the product manager
Which feature effectively allows you to “lock” the converted amount on closed opportunities?
A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above
Advanced Currency Management
The formula editor may be used all of the following places EXCEPT:
A. S-Control
B. Formula Field
C. Default Values on Standard Fields
D. Workflow Field Updates
Default Values on Standard Fields
What do you need to specify when you schedule a report?
A. You need user with Marketing Profile to “Schedule Reports”
B. You need user permission to “Schedule Reports”
C. You need user to have a Manager Role
D. Click Run Report and choose Schedule Future Runs… from the drop-down button.
Click Run Report and choose Schedule Future Runs… from the drop-down button.
When are Formula Fields recalculated?
A. Calculated automatically
B. Every 15 Minutes
C. Nightly
D. After Edits / Save
Calculated automatically
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
(Amount of Won Opportunities minus Actual Cost) / Actual Cost
Name one place where inline Editing is not currently possible.
(Choose 2 answers)
A. List Views
B. Related Lists
C. Edit Page
D. All of the above
Related Lists
Edit Page
An S-Control may be all of the following EXCEPT:
A. HTML
B. XML
C. URL
D. Snippet
XML
All of the following are true about Default Sales Teams EXCEPT:
A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record
Default Sales Teams are configured on a user record
Record Type may determine the default value of a picklist field.
A. True
B. False
True
Workflow Rules Consist of the following components:
A. Workflow Task
B. Workflow Outbound Message
C. Workflow Field Updates
D. Workflow Actions
E. Workflow Email Alerts
Workflow Task
Workflow Outbound Message
Workflow Field Updates
Workflow Email Alerts
All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
A. External Id
B. Parent External Id
C. Record Id
D. Record Number
Record Number
How many fields (columns) can be displayed on a Customizable Related List?
A. 50
B. 10
C. 25
D. 100
10
You can customize the Opportunity Stage History related list on an Opportunity Page Layout.
A. True
B. False
False
Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:
A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all
None of the above, the user cannot see the field at all
It is possible to relate a person account to a contact on a business account.
A. True
B. False
False
All of the following actions may take place on a Workflow Rule EXCEPT:
A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event
Create an Event
Which objects can be customized for history tracking?
A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts
Cases, Leads, Solutions, Contracts, and Custom Objects
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above
User is taken to developer.force.com page
All the following are Main Setup areas in Salesforce.com EXCEPT?
A. Personal Setup
B. App Setup
C. Data Setup
D. Administration Setup
Data Setup
Which of the following does Salesforce CRM provide for restricting login access to the application?
Choose 3 answers
A. Profile-based IP restrictions
B. Organization-wide IP restrictions
C. Profile-based login hour restrictions
D. Organization-wide login hour restrictions
Profile-based IP restrictions
Organization-wide IP restrictions
Profile-based login hour restrictions
An S-Control may be used in all of the following ways EXCEPT:
A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard
Import Wizard
Which of the following does a Profile control?
A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules
Read, Create, Edit, and Delete permissions
In the Spring’11 salesforce.com release, Dynamic Dashboards have been launched for which edition:
A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition
Enterprise Edition
Inline Editing is available in visual force pages?
A. True
B. False
True
A service portal user may close their cases using Suggested Solutions in the self service portal.
A. True
B. False
True
Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.
A. True
B. False
True
Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages
Flows
Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
A. Local
B. Time Zone
C. Language
D. Default Currency
Local
Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages
Flows
You can share the Dashboard components snapshot with everyone in the Company with chatter?
A. No, we cannot share with the company
B. No, we cannot share with people who do not have access to the dashbaord
C. Yes we can share, but only people having access to dashboard will be able to see the data
D. Yes and everyone will be able to see it regardless of access to dashboard
Yes and everyone will be able to see it regardless of access to dashboard
Field Sets works on both Standard as well as Custom Objects?
A. True
B. False
True
____ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
A. Views
B. Tags
C. Dashboards
D. Home Pagelayout
E. Apps
Tags
What information does the Company Profile Hold?
Choose 3
A. Language, Locale, and Time Zone
B. Licenses, Storage and Used Space
C. Fiscal Year
D. Forecasting
E. None of the above
Language, Locale, and Time Zone
Licenses, Storage and Used Space
Fiscal Year
It is possible to share a custom object record manually.
A. True
B. False
True
What determines a unique User Record?
A. User Name
B. Standard Profile
C. Custom Profile
D. User Role
User Name
The difference between an opportunity record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
The sales process controls the stage field, the record type controls all other picklist fields
It is possible to view a forecast based on all of the following EXCEPT:
A. Territory
B. Product Family
C. Date Range
D. Sales Team
Sales Team
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity
Pipeline reports may include omitted opportunities from the forecast
5 dynamic dashboards for Enterprise Edition
10 for Unlimited Edition 3 Developer Edition.
To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”
Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?
A. Insert, Update
B. Insert, Delete
C. Insert, Undelete
D. Update, Undelete
E. Insert, Update, Delete
Insert, Delete
Which of the following object relationships is NOT allowed?
A. Standard object as the “master” and a custom object as the detail
B. Custom object as the “master” and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object
Custom object as the “master” and a standard object as the detail
When test-driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
A. True
B. False
False
Default values are available for standard text fields
A. True
B. False
False
For which objects you have business processes?
A. Lead
B. Opportunity
C. Case
D. Account / Contact
E. Solutions
Lead
Opportunity
Case
Solutions
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
A. True
B. False
False
Related Lists display the many side of a one-to-many relationship
A. True
B. False
True
Custom lead fields can be mapped to which sets of objects in salesforce.com?
A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only
Account, Contact, or Opportunity
Users can be deleted from salesforce.com
A. True
B. False
False
Forecasting can be used with Custom Fiscal Years.
A. True
B. False
False
Fields hidden using Field Level Security are subject to Data Validation Rules.
A. True
B. False
False
Case Assignment Rules are based on elapsed time
A. True
B. False
True
System Administrators have this permission by default.
A. None of these
B. Report Wizard
C. Report Builder
D. Both Report Wizard and Report builder
Report Builder
At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.
A. True
B. False
True
What is not found on a Company Profile?
A. Language, Locale, and Time Zone
B. Profiles
C. Licenses
D. Storage and Used Space
E. Manage Currencies
F. Fiscal Years
Profiles
What can an administrator customize for the Service Cloud console?
Choose 3
A. Whether the record opens as a primary tab or subtab
B. The fields displayed in the highlights panel
C. The interaction log fields displayed for objects without an Activity History related list
D. Whether the SoftPhone displays in the footer or sidebar
E. The objects displayed in the navigation tab
Whether the record opens as a primary tab or subtab
The fields displayed in the highlights panel
The objects displayed in the navigation tab
Maximum number of values allowed in a controlling field is:
A. 500
B. 100
C. 300
D. 200
300
User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?
A. User A
B. The designated workflow user
C. The default workflow user
D. The last user to modify the record prior to User A
User A
Which of the following relationships are correct?
A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign
Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
A Workflow Approval process may be used for all of the following objects EXCEPT:
A. Opportunity
B. Users
C. Assets
D. Contracts
Users
You can create the following Email Template Formats:
Choose 4
A. Text
B. Visual Force
C. HTML with Letterhead
D. XML Templates
E. Custom HTML
Text
Visual Force
HTML with Letterhead
Custom HTML
How many workflow rules can you create per entity?
A. 10
B. 15
C. 20
D. 25
25
Identity confirmation is necessary if a user’s IP address is known and a browser cookie exists.
A. True
B. False
False
Data Validation rules is not supported in which Salesforce edition?
A. Contact Manager
B. Group
C. Professional
D. Developer
E. Unlimited
F. All Editions are supported
All Editions are supported
What is a Dashboard made of?
Choose 3
A. Tables
B. Summary Reports
C. Charts
D. Gauges
Tables
Summary Reports
Gauges
The Salesforce Console is an example of what?
A. API
B. Third Party Web integration/Application
C. UI
D. Java Script
UI
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:
A. True
B. False
False
A System Administrator can edit a profile to:
A. Prevent a user from viewing custom tabs
B. Prevent the use of Mass email
C. Deny a user access to other users’ leads
Prevent a user from viewing custom tabs
You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.
A. True
B. False
True
You CANNOT delete standard fields but you can remove non-required standard fields from a page layout
A. True
B. False
True
Mail Merge is available in which Salesforce Editions?
A. All except Professional
B. Professional and Enterprise
C. Professional, Developer, and Enterprise
D. Enterprise and Developer only
E. Developer, Enterprise, and Unlimited only
F. All editions
All editions
You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.
A. True
B. False
True
Salesforce.com archives older activities according to which of the following conditions:
A. Closed Events 180 days old
B. Events with a due date greater than 365 days old
C. Open tasks with a due date greater than 365 days old
D. Closed tasks with a due date greater than 365 days old
E. Closed tasks without a due date that were created more than 365 days ago
Events with a due date greater than 365 days old
Closed tasks with a due date greater than 365 days old
Closed tasks without a due date that were created more than 365 days ago
Custom Picklist fields can be either controlling or dependent fields
A. True
B. False
True
Which of the following are standard Profiles?
Choose 2
A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager
Marketing User
Contract Manager
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
A. True
B. False
False
Which of the following statements are true about Data Validation?
A. Validation rules apply to all new and updated records for an object.
B. Validation rules can update fields which are not included in a page layout.
C. Validation rules can referrence fields which are not included in a page layout.
D. If an error message is not set, a default message will be prompted instead.
E. All of the above.
F. None of the Above.
Validation rules apply to all new and updated records for an object.
Validation rules can referrence fields which are not included in a page layout.
What is Salesforce.com Partner Portal?
Choose 2 answers:
A. Use your company logo on a Partner Site
B. Develop Partner Application on Force.com Platform
C. Data goes into your Salesforce objects through a third party site
D. Create Interactive Communities
E. All of the above
Use your company logo on a Partner Site
Data goes into your Salesforce objects through a third party site
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
A. Summary
B. Matrix
C. Tabular
Matrix
A Workflow rule can only be triggered when a record is created.
A. True
B. False
False
What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data
External feed of data
A Record Owner has the following privileges:
Choose 3
A. View and Edit Capabilities
B. Transfer Capabilities
C. Deletion Capabilities
D. Import Leads Capabilities
E. Import Opportunity Capabilities
View and Edit Capabilities
Transfer Capabilities
Deletion Capabilities
What is one advantage of Salesforce CRM?
A. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
B. Companies only need to maintain a compatible browser and a reliable internet connection.
C. In house Servers can be acquired cheaper than normal
D. None of the above
E. All of the above
Companies only need to maintain a compatible browser and a reliable internet connection.
You must meet the following prerequisites before enabling territory management?
Choose 2 answers
A. Your organization must be using customizable forecasting
B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
C. You must have the Marketing User Profile
D. You must have the Territory Manager Profile
Your organization must be using customizable forecasting
Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
A Profile can have many users, but a user can have only one profile.
A. True
B. False
True
What is the maximum of time triggers per Workflow Rule?
A. 5
B. 10
C. 15
D. 20
10
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
A. True
B. False
False
The account owner, opportunity owners, and case owners may or may not be the same user.
A. True
B. False
True
The Report Builder is different from the Report Wizard.
A. True
B. False
True
Which can be accessed by a Chatter Free user?
Choose 4
A. People
B. Content
C. Profiles
D. Groups
E. Files
F. Leads
People
Profiles
Groups
Files
Multiple record types may be created for every tab, with the exception of..
Choose 3
A. Home
B. Accounts
C. Forecasting
D. Opportunity
E. Reports
Home
Forecasting
Reports
This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:
A. Ideas
B. Community
C. Sales Cloud
D. Service Cloud2
E. Sales Cloud2
F. None of the Above
Service Cloud2
All of the following are default Account record types- with Client Management EXCEPT:
A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default
Partner Account Default
Up to 25 custom lookup fields can be defined per object.
A. True
B. False
True
Spring '11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.
A. True
B. False
True
Which type(s) of file(s) is accessible through Content?
A. Audio Files.
B. PPT and Video files only.
C. Salesforce CRM Content can include all file types.
D. Files attached to a Chatter profile post.
E. Video Files.
F. Microsoft® PowerPoint presentations.
Salesforce CRM Content can include all file types.
A new list view can be created from within the console
A. True
B. False
False
How Chatter feed for content can be used?
Choose 2 answers
A. To store Chatter posts in content
B. To share files from a workspace to a feed
C. To link a workspace to a Chatter from content
D. To search for files posted to Chatter from content
To share files from a workspace to a feed
To search for files posted to Chatter from content
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers
A. Component header
B. Individual groups
C. The Y - axis
D. Legend entries
E. The X- axis
Individual groups
Legend entries
The X- axis
Which two functions return the same result when used with fields of the same data type?
A. ISBLANK() and BLANKVALUE()
B. ISNULL() and LEN()
C. ISBLANK() and ISNULL()
D. ISBLANK() and ISEMPTY()
ISBLANK() and ISNULL()
A company that uses Custom Fiscal Year: A standard forecast option is unavailable. The administrator will have to build a custom forecast for the same.
A. True
B. False
True
Identify the statement that correctly defines data validation
A. Data validation ensures the integrity of data before it’s saved in SF
B. Data validation ensures the integrity of data after it’s saved in SF
C. Data validation ensures the integrity of data when data is imported in SF
D. Data validation ensures the integrity of data when data is exported in SF
Data validation ensures the integrity of data before it’s saved in SF
It is possible for a user to own a record and not see it.
A. True
B. False
True
Which action type is represented by an icon in the process visualizer? Choose 2 answers
A. Request rejection details
B. View recall details
C. Start a new task
D. Send an email alert
Start a new task
Send an email alert
What happens when an email is sent to a customer from a case?
A. Case hierarchy is reset
B. Case escalation is reset
C. Case escalation rules are deleted
D. Case assignment rules are deleted
Case escalation is reset
What can be reviewed using the process visualizer?
A. Sales Processes
B. Approval Processes
C. Support Processes
D. Workflow Rules
Approval Processes
Dashboards can be created by using Standard Reports as Source Reports.
A. True
B. False
True
Which is a capability of the Cloud Scheduler?
Choose 2 answers:
A. Allow a user to propose multiple meeting times
B. Automatically propose meeting times based on Salesforce user calendars
C. Sync a Salesforce calendar with an Outlook Calendar
D. Custom brand different invitations per customer
Allow a user to propose multiple meeting times
Automatically propose meeting times based on Salesforce user calendars
Which is a feature of combination charts?
Choose 2 answers
A. Display more than one summary value in chart
B. Add a third axis range to the chart
C. Display data from multiple reports in a chart
D. Add a second axis range to a chart
Display more than one summary value in chart
Add a second axis range to a chart
Which action can be performed on the Campaign Member object?
Choose 3 answers
A. Relate a business account to a campaign record
B. Create validation rules related to the campaign member record
C. Create custom lookup field to another object
D. Change a lead to a contact from the campaign member record
Relate a business account to a campaign record
Create validation rules related to the campaign member record
Change a lead to a contact from the campaign member record
Which statement is TRUE regarding Dynamic Dashboard:
A. They show data from the perspective of the logged-in user.
B. They are automatically created when you create a Custom Object
C. They perform calculations that standard dashboards cannot
D. They display the source report as you hover over a dashboard component
They show data from the perspective of the logged-in user.
What is not true about sharing Rules?
A. Sharing rules open up access whereas org wide defaults restrict access
B. When you delete a sharing rule, the sharing access created by that rule is automatically removed
C. You can edit the access levels for any sharing rule
D. You can change the specified groups / roles for the rule
E. Sharing rules apply to all new and existing records owned by the specified role / group members
F. When you modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary.
You can edit the access levels for any sharing rule
The size limit for documents uploaded is:
A. 1 Megabyte
B. 3 Megabyte
C. 5 Megabyte
D. 25 Megabyte
5 Megabyte
Which of the following is not a Standard Salesforce.com Application?
A. Service
B. Sales
C. Call Center
D. Community
E. Marketing
Service
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A. User is automatically Logged Out
B. User keeps working continuously without any issues
C. User is asked in a Popup window if he would like to extend his session
D. User is logged out once he tries to do any DML (Data Manipulation) Operation.
E. Save, Edit etc
User is logged out once he tries to do any DML (Data Manipulation) Operation.
What would prevent a user from including fields when running a report?
A. Field-level security & page layouts
B. Page layouts only
C. Field-level security only
D. None of the above
Field-level security only
When transferring an account from one user to another, which of the following options are selectable?
Choose 2
A. Transfer closed cases
B. Transfer closed opportunities
C. Transfer open activities
D. Transfer closed activities
Transfer closed cases
Transfer closed opportunities
What is the Impact on a User of the Organization level Locale Changes?
A. The default Locale of the user is also set to the new Organization Level locale
B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C. No Impact on the User as he keeps using his own default Locale
D. From a new session, user will see everything in the New Organization Locale
No Impact on the User as he keeps using his own default Locale
Which cannot be done on a Salesforce to Salesforce connection finder?
A. Identify the Salesforce systems administrator at another company
B. Custom brand an email sent to identify connections
C. Survey partners for their use of Salesforce
D. Survey customers for their use of Salesforce
Survey customers for their use of Salesforce
Where would you make a field required?
A. Profile
B. Record Type
C. Page Layout
D. Role
Page Layout
You can then associate each business process with one / more record types and make it available to users based on their:
A. Role
B. Profile
C. OWD
D. Licence Type
E. Salesforce Edition
Profile
Which statement is true regarding High Volume Portal users?
Choose 2 answers
A. Are not assigned to roles in the role hierarchy
B. Are allotted extra data storage usage
C. Can view documents from Content workspaces
D. Cannot own an Account record
Are not assigned to roles in the role hierarchy
Cannot own an Account record
Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
A. Yes
B. No
Yes
Which statement is TRUE regarding look-up filters? Choose 2 answers
A. Lookup filters are available in the Partner and Customer Portals
B. Lookup filters can restrict lookup dialog results based on fields on the source object
C. The special date values “Today” and “This Month” are valid criteria options.
D. Lookup filters are case sensitive
Lookup filters are available in the Partner and Customer Portals
Lookup filters are case sensitive
You must create the business process before creating record types for each of these objects Except?
A. Lead
B. Opportunity
C. Case
D. Campaign
E. Solutions
Campaign
What can an agent do when resolving a case? Choose 2 answers
A. Email articles to a customer
B. Create an article upon closing a case
C. Assign data categories to a case
D. Attach only one article to a case
Email articles to a customer
Create an article upon closing a case
A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria.
On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?
A. 1 on 1/8/2008
B. 2 on 1/8/2008 and 1/12/2008
C. 1 on 1/12/2008
1 on 1/12/2008
If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil’s responsibilities. What are the appropriate steps to transfer Phil’s account to the new associate?
A. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.
B. Create a new profile for Phil as well as new associate
C. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
D. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.
E. None of the above
Create a new profile for Phil as well as new associate
What is true about a Role?
Choose 3
A. Controls the level of visibility that users have to an org’s data
B. A user can only have one role
C. Role is required while creating Record types
D. A user must be associated with one role
E. A user may be associated to one role
Controls the level of visibility that users have to an org
A user may be associated to one role
A user can only have one role
Do Validation rules get enforced on the Lead Conversion?
A. Yes
B. No
No
In order to implement more business process multiple record types must also be implemented:
A. True
B. False
True
You can customize ___ to restrict users’ ability to log in to Saleforce.
A. Profile
B. Role
C. Page Layout
D. Record Type
E. Security Settings
Profile
Multiple record types may be created for every tab with the exception of:
Choose 4
A. Home Tab
B. Forecast Tab
C. Documents Tab
D. Leads Tab
E. Report Tab
Home Tab
Forecast Tab
Documents Tab
Report Tab
What is the significance of Primary Master – Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Master Object
C. No such Significance
D. Both A & B
Both A & B
Look and Feel is inherited from Primary Master Object
Record Ownership is inherited from Primary Master Object
A public group is a grouping of all Except?
A. Users
B. Public Groups
C. Queue
D. Roles
E. Roles and Subordinates
Queue
The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management –> Import Custom Objects) is appropriate for this task.
A. True
B. False
True
It is true that campaigns and opportunities have many to many relationship.
A. True
B. False
False
Which is a capability of Chatter?
Choose 3 answers:
A. Receive updates related to records followed by a user
B. Share updates, files, and links with Leads and Contacts
C. Receive recommendations for users and records to follow
D. Follow people within Salesforce organization
E. Post updates, files, links to Chatter pages
Receive updates related to records followed by a user
Follow people within Salesforce organization
Post updates, files, links to Chatter pages
If using Customizable forecasting there is a seperate forecast role hierarchy
A. True
B. False
True
Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
A. Customize Application
B. View Setup and Configuration
C. View All Data
D. Modify All Data
E. None of the Above
Modify All Data
Which is a capability of a campaign?
Choose 2 answers
A. Add campaign members to other related campaigns using an Apex trigger
B. Convert leads to contacts from the campaign record
C. Update the campaign member status of a lead using the manage campaign members feature
D. Track the number of business accounts related to a campaign
Add campaign members to other related campaigns using an Apex trigger
Update the campaign member status of a lead using the manage campaign members feature
Workflow Tasks are NOT tracked in the Activity History and can be reported on.
A. True
B. False
False
For how many days are deleted records kept in the Recycle Bin?
A. 15
B. 30
C. 45
D. 60
30
Which of the following is not part of the Profile?
A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles
Roles
What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator
B. You cannot display a dashboard on the Home Page
C. The first two rows of any of your available dashboards
D. The first row of any available dashboards
E. The Complete Dashboard set by the User himself
The first row of any available dashboards
What happens when you delete an object that is related to a junction object by a lookup relationship?
A. The junction object is deleted
B. The related fields in the junction object are deleted
C. The master records are deleted
D. The intersection object is deleted
The related fields in the junction object are deleted
Formatting of report is maintained when it is exported via Printable View.
A. True
B. False
True
Customizable Forecasting is a prerequisite in order to enable territory management.
A. True
B. False
True
Account Teams might be utilized for what?
Choose 2
A. Sharing
B. Reporting
C. Private Sharing Model
D. Activities
Sharing
Reporting
Which of the following Email Template cannot be used to send a mass email?
A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visual force
Visual force
Which of the following objects does not support the Business process?
A. Lead
B. Account
C. Opportunity
D. Case
E. Solution
Account
If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?
A. True
B. False
True
How many fields can be enabled for tracking on a custom Object?
A. 10
B. 20
C. 30
D. 40
20
On which of these areas Data Validation rules are enforced but no feedback is given to users?
A. Lead Convert
B. Record Merger
C. Web-To-Case
D. Salesforce Mobile
E. Self Service Portal
Web-to-Case
Which of the following does not need business process?
A. Leads
B. Opportunities
C. Contacts
D. Cases
Contacts
The opportunities fields of the campaign statistics section on a campaign detail page will
only be populated for the campaign designated as the primary campaign source.
A. True
B. False
True
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings.
A. True
B. False
True
Escalation rules only run during the business hours with which they are associated?
A. True
B. False
True
You can use conditional highlighting for summary and matrix report only.
A. True
B. False
True
Salesforce.com record Id’s are Identical in?
A. Production and Config Only Sandbox
B. Production and Developer Sandbox
C. Production and Full Copy Sandbox
D. Record Id’s are always different in different environment
Production and Full Copy Sandbox
Which of the following types of packages can be upgraded?
A. Managed Packages
B. Unmanaged Packages
C. Both A & B
D. None of the Above
Managed Packages
Which are Activity Attachment Enhancements in Spring 11?
Choose 3
A. For new organizations, the Attachments related list is now automatically added to task and event records.
B. For existing organizations, the Attachments related list is now automatically added to task and event records.
C. Attachments are now searchable for tasks and events.
D. Unlike before, HTML attachments is always available and can no longer be disallowed.
E. Existing organizations need to manually add the related list to the activity page layout.
For new organizations, the Attachments related list is now automatically added to task and event records.
Attachments are now searchable for tasks and events.
Existing organizations need to manually add the related list to the activity page layout.
Which of the following Collaboration Cloud Enhancements Features are automatically visible to all users after Winter 11 and no setup is required?
Choose 3
A. Free Chatter Users
B. Chatter Search
C. Chatter Invitations
D. Files Tab
E. Using Chatter Filters
F. View Chatter Feeds
Chatter Search
Files Tab
Using Chatter Filters
Conditional highlighting can not be used for?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the Above
Tabular Reports
Which objects can be stored in a folder?
Choose 3
A. Emails
B. Documents
C. Dashboards
D. Reports
Documents
Dashboards
Reports
How do you find out that the Approval Process is edited?
A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above
All of the Above
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
A. Accounts
B. Asset
C. Console
D. Call Center
E. Campaign
Console
Which of the following statements is/are true for sharing rules? (Check all that apply)
A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization-wide defaults
B. Sharing rules apply only to new records owned by specified role or group member
C. When you transfer records from one user to another, the sharing rules are removed during the transfer.
D. You cannot change the specified groups or roles for sharing rules.
Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization-wide defaults
You cannot change the specified groups or roles for sharing rules.
A custom field is made to Read only from the Field level security and is Required from the Page layout. The Field will be:
A. Read Only for the User
B. Required for the User
C. Throws an error and doesn’t allow to make the Read-only field Mandatory from the page layout
D. The user is given a choice in a pop-up window
Read Only for the User
Which of the following are setting options for the User Interface?
Choose 4
A. Enable Collapsible Sections
B. Show Quick Create
C. Show customer Sidebar Components on All Pages
D. Transfer all Open Opportunities
E. Enable Drag-and-drop scheduling on List Views
Enable Collapsible Sections
Show Quick Create
Show customer Sidebar
Enable Drag-and-drop scheduling on List Views
How many custom fields can be created on an object in an unlimited Edition?
A. 100
B. 200
C. 500
D. Unlimited Fields
500
Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads
B. Accounts
C. Opportunities
D. Solutions
Opportunities
How many User records can be imported via Import Wizard?
A. 500
B. 5.000
C. 50.000
D. User Records cannot be imported via Import Wizard
User Records cannot be imported via Import Wizard
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise
He is not able to see the Opportunity Record
