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Salesforce Admin Exam Practice > Salesforce ADM-201 > Flashcards

Salesforce ADM-201 Flashcards

1
Q

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record
and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.
A. A cross object formula displaying Opportunity ID on the Shipment record
B. A Master - Detail relationship on the Shipment object to the Opportunity object
C. A lookup relationship on the Opportunity object to the Shipment object
D. A lookup relationship with a lookup filter from Opportunity to Shipment

A

B. A Master - Detail relationship on the Shipment object to the Opportunity object

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2
Q

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard for multiple users.
A. True
B. False

A

True

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3
Q

The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply 4)
A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records

A

A. Make posts
B. View comments
C. Upload files
D. Join groups

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4
Q

Public groups can be any combination of other public groups, users, roles, and ______.
A. Profile
B. Roles & subordinates
C. Managers
D. None of the above

A

B. Roles & subordinates

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5
Q

If there are any users in the organization that shouldn’t have view access to Account records, the OWD for Accounts should be set to
A. Public Read Only
B. Public Read/Write/Transfer
C. Private
D. None of the above

A

Private

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6
Q

In order to enable multi-currency feature in Salesforce, you must
A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once

A

A. Contact Salesforce.com

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7
Q

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that the manufacturer selected influences the values available for the model.
A. Create a multi-select picklist field that includes both manufacturers and models.
B. Create a lookup field from the manufacturer object to the model object
C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

A

C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist

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8
Q

An Approval Process begins when a record is:
A. Created
B. Saved
C. Edited
D. Submitted for Approval

A

D. Submitted for Approval

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9
Q

Standard profile permissions CANNOT be edited.
A. True
B. False

A

True

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10
Q

If the company locale is set to US English, all users will have a default locale of US English and this CANNOT be changed.
A. True
B. False

A

False

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11
Q

If a user tries to login outside the IP range specified in their profile, the result will be.
A. They will be logged in as normal
B. They will have to reset their password
C. They will be prompted to activate their computer
D. They will be denied access
E. None of the above

A

D. They will be denied access

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12
Q

What should a system administrator use to disable an application for a group of users?
A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles

A

Profiles

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13
Q

Custom Links can be used for the following:
A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above

A

D. All of the above

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14
Q

What should a system administrator consider before importing a set of records into Salesforce.
A. The import file should include a record owner for each record
B. Validation rules are not triggered when importing data using the import wizard
C. Data should be de-duplicated in the import file prior to import
D. Currency field values will default to the personal currency of the record owner

A

The import file should include a record owner for each record
Data should be de-duplicated in the import file prior to import

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15
Q

Use Custom Summary Formulas to create calculated summaries on numerical fields in ___ and ___ reports.
A. Tabular and Summary
B. Custom and Standard
C. Summary and Matrix
D. Matrix and Tabular

A

Summary and Matrix

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16
Q

Inline editing updates the field when
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above

A

When the record is saved/updated

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17
Q

All of the following objects may have a queue EXCEPT
A. Accounts
B. Cases
C. Leads
D. Custom Objects

A

Accounts

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18
Q

Permission sets can replace the need for profiles.
A. True
B. False

A

False

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19
Q

In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.
A. True
B. False

A

True

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20
Q

Locale settings control how users view date formats, time formats and number formats.
A. True
B. False

A

True

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21
Q

Who can manually share records?
A. The record owner
B. The record owner’s manager
C. The record owner’s manager’s manager
D. The system administrator
E. All of the above
F. None of the above

A

All of the above

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22
Q

User interface settings are global settings and apply to all users of an org.
A. True
B. False

A

True

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23
Q

The system administrator was testing workflow rules and needs to delete pending time- based workflow actions. How can he/she do this?
A. Delete the workflow rule
B. Deactivate the workflow rule
C. Delete the actions in the Time-based Workflow queue
D. Reset passwords for all users of the org
E. None of the above

A

Delete the actions in the Time-based Workflow queue

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24
Q

Which report type provides a simple list of data with no subtotals?
A. Matrix
B. Summary
C. Tabular
D. Custom
E. Standard

A

Tabular

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25
Q

The support team has asked the System Administrator to automate the notification of a customer’s support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
D. This cannot be done

A

Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

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26
Q

Time based workflow can be triggered every time a record is created or edited
A. True
B. False

A

False

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27
Q

In a private sharing model, the following can be used when Role Hierarchy alone isn’t sufficient when providing record access to users (choose all that apply)
A. Forecasting
B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales and Case)
E. Apex Triggers

A

Sharing rules
Manual Sharing
Teams (Account, Sales and Case)

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28
Q

You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports

A

They will not be able to complete the installation process as they have reached the maximum number of custom tabs

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29
Q

Will two different users get the same search results on searching for a common keyword?
A. Yes
B. No

A

No

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30
Q

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)
A. The Login History related list on the user’s record
B. The user’s profile
C. Manage Users | Login History
D. Call salesforce.com Support

A

The Login History related list on the user’s record
Manage Users | Login History

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31
Q

Queues can be made up of the following
A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users

A

Users
Public Groups
Roles

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32
Q

A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Snapshots
D. This is not possible

A

Dashboard Filters

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33
Q

Which of the following are actions triggered by workflow rules?
A. Email
B. Task
C. Field update
D. Record update
E. Record creation
F. Outbound message
G. Time trigger

A

Email
Task
Field update
Outbound Message

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34
Q

A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.
A. True
B. False

A

True

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35
Q

An active user record consumes a license.
A. True
B. False

A

True

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36
Q

Which of the following SF applications enables organizations to speed and streamline all phases of sales?
A. SF ideas
B. SF content
C. SF Automation
D. SF Customer service and support

A

SF Automation

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37
Q

Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?
A. Notify the product manager using opportunity update reminders
B. Use similar opportunities to show opportunities related to the product manager
C. Enable account teams and allow users to add the product manager
D. Enable sales teams and allow users to add the product manager

A

Enable sales teams and allow users to add the product manager

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38
Q

Which feature effectively allows you to “lock” the converted amount on closed opportunities?
A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above

A

Advanced Currency Management

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39
Q

The formula editor may be used all of the following places EXCEPT:
A. S-Control
B. Formula Field
C. Default Values on Standard Fields
D. Workflow Field Updates

A

Default Values on Standard Fields

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40
Q

What do you need to specify when you schedule a report?
A. You need user with Marketing Profile to “Schedule Reports”
B. You need user permission to “Schedule Reports”
C. You need user to have a Manager Role
D. Click Run Report and choose Schedule Future Runs… from the drop-down button.

A

Click Run Report and choose Schedule Future Runs… from the drop-down button.

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41
Q

When are Formula Fields recalculated?
A. Calculated automatically
B. Every 15 Minutes
C. Nightly
D. After Edits / Save

A

Calculated automatically

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42
Q

The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

A

(Amount of Won Opportunities minus Actual Cost) / Actual Cost

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43
Q

Name one place where inline Editing is not currently possible.
(Choose 2 answers)
A. List Views
B. Related Lists
C. Edit Page
D. All of the above

A

Related Lists
Edit Page

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44
Q

An S-Control may be all of the following EXCEPT:
A. HTML
B. XML
C. URL
D. Snippet

A

XML

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45
Q

All of the following are true about Default Sales Teams EXCEPT:
A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record

A

Default Sales Teams are configured on a user record

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46
Q

Record Type may determine the default value of a picklist field.
A. True
B. False

A

True

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47
Q

Workflow Rules Consist of the following components:
A. Workflow Task
B. Workflow Outbound Message
C. Workflow Field Updates
D. Workflow Actions
E. Workflow Email Alerts

A

Workflow Task
Workflow Outbound Message
Workflow Field Updates
Workflow Email Alerts

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48
Q

All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
A. External Id
B. Parent External Id
C. Record Id
D. Record Number

A

Record Number

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49
Q

How many fields (columns) can be displayed on a Customizable Related List?
A. 50
B. 10
C. 25
D. 100

A

10

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50
Q

You can customize the Opportunity Stage History related list on an Opportunity Page Layout.
A. True
B. False

A

False

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51
Q

Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:
A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all

A

None of the above, the user cannot see the field at all

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52
Q

It is possible to relate a person account to a contact on a business account.
A. True
B. False

A

False

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53
Q

All of the following actions may take place on a Workflow Rule EXCEPT:
A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event

A

Create an Event

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54
Q

Which objects can be customized for history tracking?
A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts

A

Cases, Leads, Solutions, Contracts, and Custom Objects

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55
Q

What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above

A

User is taken to developer.force.com page

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56
Q

All the following are Main Setup areas in Salesforce.com EXCEPT?
A. Personal Setup
B. App Setup
C. Data Setup
D. Administration Setup

A

Data Setup

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57
Q

Which of the following does Salesforce CRM provide for restricting login access to the application?
Choose 3 answers
A. Profile-based IP restrictions
B. Organization-wide IP restrictions
C. Profile-based login hour restrictions
D. Organization-wide login hour restrictions

A

Profile-based IP restrictions
Organization-wide IP restrictions
Profile-based login hour restrictions

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58
Q

An S-Control may be used in all of the following ways EXCEPT:
A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard

A

Import Wizard

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59
Q

Which of the following does a Profile control?
A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules

A

Read, Create, Edit, and Delete permissions

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60
Q

In the Spring’11 salesforce.com release, Dynamic Dashboards have been launched for which edition:
A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition

A

Enterprise Edition

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61
Q

Inline Editing is available in visual force pages?
A. True
B. False

A

True

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62
Q

A service portal user may close their cases using Suggested Solutions in the self service portal.
A. True
B. False

A

True

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63
Q

Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.
A. True
B. False

A

True

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64
Q

Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages

A

Flows

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65
Q

Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
A. Local
B. Time Zone
C. Language
D. Default Currency

A

Local

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66
Q

Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages

A

Flows

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67
Q

You can share the Dashboard components snapshot with everyone in the Company with chatter?
A. No, we cannot share with the company
B. No, we cannot share with people who do not have access to the dashbaord
C. Yes we can share, but only people having access to dashboard will be able to see the data
D. Yes and everyone will be able to see it regardless of access to dashboard

A

Yes and everyone will be able to see it regardless of access to dashboard

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68
Q

Field Sets works on both Standard as well as Custom Objects?
A. True
B. False

A

True

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69
Q

____ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
A. Views
B. Tags
C. Dashboards
D. Home Pagelayout
E. Apps

A

Tags

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70
Q

What information does the Company Profile Hold?
Choose 3
A. Language, Locale, and Time Zone
B. Licenses, Storage and Used Space
C. Fiscal Year
D. Forecasting
E. None of the above

A

Language, Locale, and Time Zone
Licenses, Storage and Used Space
Fiscal Year

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71
Q

It is possible to share a custom object record manually.
A. True
B. False

A

True

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72
Q

What determines a unique User Record?
A. User Name
B. Standard Profile
C. Custom Profile
D. User Role

A

User Name

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73
Q

The difference between an opportunity record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields

A

The sales process controls the stage field, the record type controls all other picklist fields

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74
Q

It is possible to view a forecast based on all of the following EXCEPT:
A. Territory
B. Product Family
C. Date Range
D. Sales Team

A

Sales Team

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75
Q

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity

A

Pipeline reports may include omitted opportunities from the forecast

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76
Q

5 dynamic dashboards for Enterprise Edition
10 for Unlimited Edition 3 Developer Edition.
To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”
Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?
A. Insert, Update
B. Insert, Delete
C. Insert, Undelete
D. Update, Undelete
E. Insert, Update, Delete

A

Insert, Delete

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77
Q

Which of the following object relationships is NOT allowed?
A. Standard object as the “master” and a custom object as the detail
B. Custom object as the “master” and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object

A

Custom object as the “master” and a standard object as the detail

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78
Q

When test-driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
A. True
B. False

A

False

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79
Q

Default values are available for standard text fields
A. True
B. False

A

False

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80
Q

For which objects you have business processes?
A. Lead
B. Opportunity
C. Case
D. Account / Contact
E. Solutions

A

Lead
Opportunity
Case
Solutions

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81
Q

If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
A. True
B. False

A

False

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82
Q

Related Lists display the many side of a one-to-many relationship
A. True
B. False

A

True

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83
Q

Custom lead fields can be mapped to which sets of objects in salesforce.com?
A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only

A

Account, Contact, or Opportunity

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84
Q

Users can be deleted from salesforce.com
A. True
B. False

A

False

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85
Q

Forecasting can be used with Custom Fiscal Years.
A. True
B. False

A

False

86
Q

Fields hidden using Field Level Security are subject to Data Validation Rules.
A. True
B. False

A

False

87
Q

Case Assignment Rules are based on elapsed time
A. True
B. False

A

True

88
Q

System Administrators have this permission by default.
A. None of these
B. Report Wizard
C. Report Builder
D. Both Report Wizard and Report builder

A

Report Builder

89
Q

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.
A. True
B. False

A

True

90
Q

What is not found on a Company Profile?
A. Language, Locale, and Time Zone
B. Profiles
C. Licenses
D. Storage and Used Space
E. Manage Currencies
F. Fiscal Years

A

Profiles

91
Q

What can an administrator customize for the Service Cloud console?
Choose 3
A. Whether the record opens as a primary tab or subtab
B. The fields displayed in the highlights panel
C. The interaction log fields displayed for objects without an Activity History related list
D. Whether the SoftPhone displays in the footer or sidebar
E. The objects displayed in the navigation tab

A

Whether the record opens as a primary tab or subtab
The fields displayed in the highlights panel
The objects displayed in the navigation tab

92
Q

Maximum number of values allowed in a controlling field is:
A. 500
B. 100
C. 300
D. 200

A

300

93
Q

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?
A. User A
B. The designated workflow user
C. The default workflow user
D. The last user to modify the record prior to User A

A

User A

94
Q

Which of the following relationships are correct?
A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign

A

Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign

95
Q

A Workflow Approval process may be used for all of the following objects EXCEPT:
A. Opportunity
B. Users
C. Assets
D. Contracts

A

Users

96
Q

You can create the following Email Template Formats:
Choose 4
A. Text
B. Visual Force
C. HTML with Letterhead
D. XML Templates
E. Custom HTML

A

Text
Visual Force
HTML with Letterhead
Custom HTML

97
Q

How many workflow rules can you create per entity?
A. 10
B. 15
C. 20
D. 25

A

25

98
Q

Identity confirmation is necessary if a user’s IP address is known and a browser cookie exists.
A. True
B. False

A

False

99
Q

Data Validation rules is not supported in which Salesforce edition?
A. Contact Manager
B. Group
C. Professional
D. Developer
E. Unlimited
F. All Editions are supported

A

All Editions are supported

100
Q

What is a Dashboard made of?
Choose 3
A. Tables
B. Summary Reports
C. Charts
D. Gauges

A

Tables
Summary Reports
Gauges

101
Q

The Salesforce Console is an example of what?
A. API
B. Third Party Web integration/Application
C. UI
D. Java Script

A

UI

102
Q

You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:
A. True
B. False

A

False

102
Q

A System Administrator can edit a profile to:
A. Prevent a user from viewing custom tabs
B. Prevent the use of Mass email
C. Deny a user access to other users’ leads

A

Prevent a user from viewing custom tabs

102
Q

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.
A. True
B. False

A

True

103
Q
A
103
Q

You CANNOT delete standard fields but you can remove non-required standard fields from a page layout
A. True
B. False

A

True

103
Q

Mail Merge is available in which Salesforce Editions?
A. All except Professional
B. Professional and Enterprise
C. Professional, Developer, and Enterprise
D. Enterprise and Developer only
E. Developer, Enterprise, and Unlimited only
F. All editions

A

All editions

103
Q

You can use Sharing Rules to grant wider access to data. You cannot restrict access below your OWD levels.
A. True
B. False

A

True

103
Q

Salesforce.com archives older activities according to which of the following conditions:
A. Closed Events 180 days old
B. Events with a due date greater than 365 days old
C. Open tasks with a due date greater than 365 days old
D. Closed tasks with a due date greater than 365 days old
E. Closed tasks without a due date that were created more than 365 days ago

A

Events with a due date greater than 365 days old
Closed tasks with a due date greater than 365 days old
Closed tasks without a due date that were created more than 365 days ago

103
Q

Custom Picklist fields can be either controlling or dependent fields
A. True
B. False

A

True

103
Q

Which of the following are standard Profiles?
Choose 2
A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager

A

Marketing User
Contract Manager

104
Q

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
A. True
B. False

A

False

104
Q

Which of the following statements are true about Data Validation?
A. Validation rules apply to all new and updated records for an object.
B. Validation rules can update fields which are not included in a page layout.
C. Validation rules can referrence fields which are not included in a page layout.
D. If an error message is not set, a default message will be prompted instead.
E. All of the above.
F. None of the Above.

A

Validation rules apply to all new and updated records for an object.
Validation rules can referrence fields which are not included in a page layout.

105
Q

What is Salesforce.com Partner Portal?
Choose 2 answers:
A. Use your company logo on a Partner Site
B. Develop Partner Application on Force.com Platform
C. Data goes into your Salesforce objects through a third party site
D. Create Interactive Communities
E. All of the above

A

Use your company logo on a Partner Site
Data goes into your Salesforce objects through a third party site

105
Q

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
A. Summary
B. Matrix
C. Tabular

A

Matrix

105
Q

A Workflow rule can only be triggered when a record is created.
A. True
B. False

A

False

106
Q

What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data

A

External feed of data

107
Q

A Record Owner has the following privileges:
Choose 3
A. View and Edit Capabilities
B. Transfer Capabilities
C. Deletion Capabilities
D. Import Leads Capabilities
E. Import Opportunity Capabilities

A

View and Edit Capabilities
Transfer Capabilities
Deletion Capabilities

108
Q

What is one advantage of Salesforce CRM?
A. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
B. Companies only need to maintain a compatible browser and a reliable internet connection.
C. In house Servers can be acquired cheaper than normal
D. None of the above
E. All of the above

A

Companies only need to maintain a compatible browser and a reliable internet connection.

108
Q

You must meet the following prerequisites before enabling territory management?
Choose 2 answers
A. Your organization must be using customizable forecasting
B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
C. You must have the Marketing User Profile
D. You must have the Territory Manager Profile

A

Your organization must be using customizable forecasting
Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.

109
Q

A Profile can have many users, but a user can have only one profile.
A. True
B. False

A

True

110
Q

What is the maximum of time triggers per Workflow Rule?
A. 5
B. 10
C. 15
D. 20

A

10

111
Q

Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
A. True
B. False

A

False

111
Q

The account owner, opportunity owners, and case owners may or may not be the same user.
A. True
B. False

A

True

112
Q

The Report Builder is different from the Report Wizard.
A. True
B. False

A

True

113
Q

Which can be accessed by a Chatter Free user?
Choose 4
A. People
B. Content
C. Profiles
D. Groups
E. Files
F. Leads

A

People
Profiles
Groups
Files

114
Q

Multiple record types may be created for every tab, with the exception of..
Choose 3
A. Home
B. Accounts
C. Forecasting
D. Opportunity
E. Reports

A

Home
Forecasting
Reports

115
Q

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:
A. Ideas
B. Community
C. Sales Cloud
D. Service Cloud2
E. Sales Cloud2
F. None of the Above

A

Service Cloud2

116
Q

All of the following are default Account record types- with Client Management EXCEPT:
A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default

A

Partner Account Default

117
Q

Up to 25 custom lookup fields can be defined per object.
A. True
B. False

A

True

118
Q

Spring '11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.
A. True
B. False

A

True

119
Q

Which type(s) of file(s) is accessible through Content?
A. Audio Files.
B. PPT and Video files only.
C. Salesforce CRM Content can include all file types.
D. Files attached to a Chatter profile post.
E. Video Files.
F. Microsoft® PowerPoint presentations.

A

Salesforce CRM Content can include all file types.

120
Q

A new list view can be created from within the console
A. True
B. False

A

False

121
Q

How Chatter feed for content can be used?
Choose 2 answers
A. To store Chatter posts in content
B. To share files from a workspace to a feed
C. To link a workspace to a Chatter from content
D. To search for files posted to Chatter from content

A

To share files from a workspace to a feed
To search for files posted to Chatter from content

121
Q

When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers
A. Component header
B. Individual groups
C. The Y - axis
D. Legend entries
E. The X- axis

A

Individual groups
Legend entries
The X- axis

122
Q

Which two functions return the same result when used with fields of the same data type?
A. ISBLANK() and BLANKVALUE()
B. ISNULL() and LEN()
C. ISBLANK() and ISNULL()
D. ISBLANK() and ISEMPTY()

A

ISBLANK() and ISNULL()

123
Q

A company that uses Custom Fiscal Year: A standard forecast option is unavailable. The administrator will have to build a custom forecast for the same.
A. True
B. False

A

True

124
Q

Identify the statement that correctly defines data validation
A. Data validation ensures the integrity of data before it’s saved in SF
B. Data validation ensures the integrity of data after it’s saved in SF
C. Data validation ensures the integrity of data when data is imported in SF
D. Data validation ensures the integrity of data when data is exported in SF

A

Data validation ensures the integrity of data before it’s saved in SF

125
Q

It is possible for a user to own a record and not see it.
A. True
B. False

A

True

126
Q

Which action type is represented by an icon in the process visualizer? Choose 2 answers
A. Request rejection details
B. View recall details
C. Start a new task
D. Send an email alert

A

Start a new task
Send an email alert

127
Q

What happens when an email is sent to a customer from a case?
A. Case hierarchy is reset
B. Case escalation is reset
C. Case escalation rules are deleted
D. Case assignment rules are deleted

A

Case escalation is reset

128
Q

What can be reviewed using the process visualizer?
A. Sales Processes
B. Approval Processes
C. Support Processes
D. Workflow Rules

A

Approval Processes

129
Q

Dashboards can be created by using Standard Reports as Source Reports.
A. True
B. False

A

True

130
Q

Which is a capability of the Cloud Scheduler?
Choose 2 answers:
A. Allow a user to propose multiple meeting times
B. Automatically propose meeting times based on Salesforce user calendars
C. Sync a Salesforce calendar with an Outlook Calendar
D. Custom brand different invitations per customer

A

Allow a user to propose multiple meeting times
Automatically propose meeting times based on Salesforce user calendars

131
Q

Which is a feature of combination charts?
Choose 2 answers
A. Display more than one summary value in chart
B. Add a third axis range to the chart
C. Display data from multiple reports in a chart
D. Add a second axis range to a chart

A

Display more than one summary value in chart
Add a second axis range to a chart

132
Q

Which action can be performed on the Campaign Member object?
Choose 3 answers
A. Relate a business account to a campaign record
B. Create validation rules related to the campaign member record
C. Create custom lookup field to another object
D. Change a lead to a contact from the campaign member record

A

Relate a business account to a campaign record
Create validation rules related to the campaign member record
Change a lead to a contact from the campaign member record

133
Q

Which statement is TRUE regarding Dynamic Dashboard:
A. They show data from the perspective of the logged-in user.
B. They are automatically created when you create a Custom Object
C. They perform calculations that standard dashboards cannot
D. They display the source report as you hover over a dashboard component

A

They show data from the perspective of the logged-in user.

134
Q

What is not true about sharing Rules?
A. Sharing rules open up access whereas org wide defaults restrict access
B. When you delete a sharing rule, the sharing access created by that rule is automatically removed
C. You can edit the access levels for any sharing rule
D. You can change the specified groups / roles for the rule
E. Sharing rules apply to all new and existing records owned by the specified role / group members
F. When you modify which users are in a group rule, the sharing rules are re-evaluated to add/remove access as necessary.

A

You can edit the access levels for any sharing rule

135
Q

The size limit for documents uploaded is:
A. 1 Megabyte
B. 3 Megabyte
C. 5 Megabyte
D. 25 Megabyte

A

5 Megabyte

136
Q

Which of the following is not a Standard Salesforce.com Application?
A. Service
B. Sales
C. Call Center
D. Community
E. Marketing

A

Service

137
Q

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A. User is automatically Logged Out
B. User keeps working continuously without any issues
C. User is asked in a Popup window if he would like to extend his session
D. User is logged out once he tries to do any DML (Data Manipulation) Operation.
E. Save, Edit etc

A

User is logged out once he tries to do any DML (Data Manipulation) Operation.

138
Q

What would prevent a user from including fields when running a report?
A. Field-level security & page layouts
B. Page layouts only
C. Field-level security only
D. None of the above

A

Field-level security only

139
Q

When transferring an account from one user to another, which of the following options are selectable?
Choose 2
A. Transfer closed cases
B. Transfer closed opportunities
C. Transfer open activities
D. Transfer closed activities

A

Transfer closed cases
Transfer closed opportunities

140
Q

What is the Impact on a User of the Organization level Locale Changes?
A. The default Locale of the user is also set to the new Organization Level locale
B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C. No Impact on the User as he keeps using his own default Locale
D. From a new session, user will see everything in the New Organization Locale

A

No Impact on the User as he keeps using his own default Locale

141
Q

Which cannot be done on a Salesforce to Salesforce connection finder?
A. Identify the Salesforce systems administrator at another company
B. Custom brand an email sent to identify connections
C. Survey partners for their use of Salesforce
D. Survey customers for their use of Salesforce

A

Survey customers for their use of Salesforce

142
Q

Where would you make a field required?
A. Profile
B. Record Type
C. Page Layout
D. Role

A

Page Layout

143
Q

You can then associate each business process with one / more record types and make it available to users based on their:
A. Role
B. Profile
C. OWD
D. Licence Type
E. Salesforce Edition

A

Profile

144
Q

Which statement is true regarding High Volume Portal users?
Choose 2 answers
A. Are not assigned to roles in the role hierarchy
B. Are allotted extra data storage usage
C. Can view documents from Content workspaces
D. Cannot own an Account record

A

Are not assigned to roles in the role hierarchy
Cannot own an Account record

145
Q

Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
A. Yes
B. No

A

Yes

146
Q

Which statement is TRUE regarding look-up filters? Choose 2 answers
A. Lookup filters are available in the Partner and Customer Portals
B. Lookup filters can restrict lookup dialog results based on fields on the source object
C. The special date values “Today” and “This Month” are valid criteria options.
D. Lookup filters are case sensitive

A

Lookup filters are available in the Partner and Customer Portals
Lookup filters are case sensitive

147
Q

You must create the business process before creating record types for each of these objects Except?
A. Lead
B. Opportunity
C. Case
D. Campaign
E. Solutions

A

Campaign

148
Q

What can an agent do when resolving a case? Choose 2 answers
A. Email articles to a customer
B. Create an article upon closing a case
C. Assign data categories to a case
D. Attach only one article to a case

A

Email articles to a customer
Create an article upon closing a case

149
Q

A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria.
On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?
A. 1 on 1/8/2008
B. 2 on 1/8/2008 and 1/12/2008
C. 1 on 1/12/2008

A

1 on 1/12/2008

150
Q

If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil’s responsibilities. What are the appropriate steps to transfer Phil’s account to the new associate?
A. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.
B. Create a new profile for Phil as well as new associate
C. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.
D. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.
E. None of the above

A

Create a new profile for Phil as well as new associate

151
Q

What is true about a Role?
Choose 3
A. Controls the level of visibility that users have to an org’s data
B. A user can only have one role
C. Role is required while creating Record types
D. A user must be associated with one role
E. A user may be associated to one role

A

Controls the level of visibility that users have to an org
A user may be associated to one role
A user can only have one role

152
Q

Do Validation rules get enforced on the Lead Conversion?
A. Yes
B. No

A

No

153
Q

In order to implement more business process multiple record types must also be implemented:
A. True
B. False

A

True

154
Q

You can customize ___ to restrict users’ ability to log in to Saleforce.
A. Profile
B. Role
C. Page Layout
D. Record Type
E. Security Settings

A

Profile

155
Q

Multiple record types may be created for every tab with the exception of:
Choose 4
A. Home Tab
B. Forecast Tab
C. Documents Tab
D. Leads Tab
E. Report Tab

A

Home Tab
Forecast Tab
Documents Tab
Report Tab

156
Q

What is the significance of Primary Master – Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Master Object
C. No such Significance
D. Both A & B

A

Both A & B
Look and Feel is inherited from Primary Master Object
Record Ownership is inherited from Primary Master Object

157
Q

A public group is a grouping of all Except?
A. Users
B. Public Groups
C. Queue
D. Roles
E. Roles and Subordinates

A

Queue

158
Q

The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management –> Import Custom Objects) is appropriate for this task.
A. True
B. False

A

True

159
Q

It is true that campaigns and opportunities have many to many relationship.
A. True
B. False

A

False

160
Q

Which is a capability of Chatter?
Choose 3 answers:
A. Receive updates related to records followed by a user
B. Share updates, files, and links with Leads and Contacts
C. Receive recommendations for users and records to follow
D. Follow people within Salesforce organization
E. Post updates, files, links to Chatter pages

A

Receive updates related to records followed by a user
Follow people within Salesforce organization
Post updates, files, links to Chatter pages

161
Q

If using Customizable forecasting there is a seperate forecast role hierarchy
A. True
B. False

A

True

162
Q

Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
A. Customize Application
B. View Setup and Configuration
C. View All Data
D. Modify All Data
E. None of the Above

A

Modify All Data

163
Q

Which is a capability of a campaign?
Choose 2 answers
A. Add campaign members to other related campaigns using an Apex trigger
B. Convert leads to contacts from the campaign record
C. Update the campaign member status of a lead using the manage campaign members feature
D. Track the number of business accounts related to a campaign

A

Add campaign members to other related campaigns using an Apex trigger
Update the campaign member status of a lead using the manage campaign members feature

164
Q

Workflow Tasks are NOT tracked in the Activity History and can be reported on.
A. True
B. False

A

False

165
Q

For how many days are deleted records kept in the Recycle Bin?
A. 15
B. 30
C. 45
D. 60

A

30

166
Q

Which of the following is not part of the Profile?
A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles

A

Roles

167
Q

What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator
B. You cannot display a dashboard on the Home Page
C. The first two rows of any of your available dashboards
D. The first row of any available dashboards
E. The Complete Dashboard set by the User himself

A

The first row of any available dashboards

168
Q

What happens when you delete an object that is related to a junction object by a lookup relationship?
A. The junction object is deleted
B. The related fields in the junction object are deleted
C. The master records are deleted
D. The intersection object is deleted

A

The related fields in the junction object are deleted

169
Q

Formatting of report is maintained when it is exported via Printable View.
A. True
B. False

A

True

170
Q

Customizable Forecasting is a prerequisite in order to enable territory management.
A. True
B. False

A

True

171
Q

Account Teams might be utilized for what?
Choose 2
A. Sharing
B. Reporting
C. Private Sharing Model
D. Activities

A

Sharing
Reporting

172
Q

Which of the following Email Template cannot be used to send a mass email?
A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visual force

A

Visual force

173
Q

Which of the following objects does not support the Business process?
A. Lead
B. Account
C. Opportunity
D. Case
E. Solution

A

Account

174
Q

If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?
A. True
B. False

A

True

175
Q

How many fields can be enabled for tracking on a custom Object?
A. 10
B. 20
C. 30
D. 40

A

20

176
Q

On which of these areas Data Validation rules are enforced but no feedback is given to users?
A. Lead Convert
B. Record Merger
C. Web-To-Case
D. Salesforce Mobile
E. Self Service Portal

A

Web-to-Case

177
Q

Which of the following does not need business process?
A. Leads
B. Opportunities
C. Contacts
D. Cases

A

Contacts

178
Q

The opportunities fields of the campaign statistics section on a campaign detail page will
only be populated for the campaign designated as the primary campaign source.
A. True
B. False

A

True

179
Q

All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings.
A. True
B. False

A

True

180
Q

Escalation rules only run during the business hours with which they are associated?
A. True
B. False

A

True

181
Q

You can use conditional highlighting for summary and matrix report only.
A. True
B. False

A

True

182
Q

Salesforce.com record Id’s are Identical in?
A. Production and Config Only Sandbox
B. Production and Developer Sandbox
C. Production and Full Copy Sandbox
D. Record Id’s are always different in different environment

A

Production and Full Copy Sandbox

183
Q

Which of the following types of packages can be upgraded?
A. Managed Packages
B. Unmanaged Packages
C. Both A & B
D. None of the Above

A

Managed Packages

184
Q

Which are Activity Attachment Enhancements in Spring 11?
Choose 3
A. For new organizations, the Attachments related list is now automatically added to task and event records.
B. For existing organizations, the Attachments related list is now automatically added to task and event records.
C. Attachments are now searchable for tasks and events.
D. Unlike before, HTML attachments is always available and can no longer be disallowed.
E. Existing organizations need to manually add the related list to the activity page layout.

A

For new organizations, the Attachments related list is now automatically added to task and event records.
Attachments are now searchable for tasks and events.
Existing organizations need to manually add the related list to the activity page layout.

185
Q

Which of the following Collaboration Cloud Enhancements Features are automatically visible to all users after Winter 11 and no setup is required?
Choose 3
A. Free Chatter Users
B. Chatter Search
C. Chatter Invitations
D. Files Tab
E. Using Chatter Filters
F. View Chatter Feeds

A

Chatter Search
Files Tab
Using Chatter Filters

186
Q

Conditional highlighting can not be used for?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the Above

A

Tabular Reports

187
Q

Which objects can be stored in a folder?
Choose 3
A. Emails
B. Documents
C. Dashboards
D. Reports

A

Documents
Dashboards
Reports

188
Q

How do you find out that the Approval Process is edited?
A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above

A

All of the Above

189
Q

Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
A. Accounts
B. Asset
C. Console
D. Call Center
E. Campaign

A

Console

190
Q

Which of the following statements is/are true for sharing rules? (Check all that apply)
A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization-wide defaults
B. Sharing rules apply only to new records owned by specified role or group member
C. When you transfer records from one user to another, the sharing rules are removed during the transfer.
D. You cannot change the specified groups or roles for sharing rules.

A

Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization-wide defaults
You cannot change the specified groups or roles for sharing rules.

191
Q

A custom field is made to Read only from the Field level security and is Required from the Page layout. The Field will be:
A. Read Only for the User
B. Required for the User
C. Throws an error and doesn’t allow to make the Read-only field Mandatory from the page layout
D. The user is given a choice in a pop-up window

A

Read Only for the User

192
Q

Which of the following are setting options for the User Interface?
Choose 4
A. Enable Collapsible Sections
B. Show Quick Create
C. Show customer Sidebar Components on All Pages
D. Transfer all Open Opportunities
E. Enable Drag-and-drop scheduling on List Views

A

Enable Collapsible Sections
Show Quick Create
Show customer Sidebar
Enable Drag-and-drop scheduling on List Views

192
Q

How many custom fields can be created on an object in an unlimited Edition?
A. 100
B. 200
C. 500
D. Unlimited Fields

A

500

193
Q

Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads
B. Accounts
C. Opportunities
D. Solutions

A

Opportunities

194
Q
A
194
Q

How many User records can be imported via Import Wizard?
A. 500
B. 5.000
C. 50.000
D. User Records cannot be imported via Import Wizard

A

User Records cannot be imported via Import Wizard

195
Q

What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise

A

He is not able to see the Opportunity Record

Salesforce Admin Exam Practice (3 decks)

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