Sale of Goods and Supply of Services Act 1980

Question 1

Rights of Consumers when Purchasing a Good

Answer 1

Merchantable quality
Fit for purpose
As described
Match sample shown

Question 2

Rights of Consumers when Purchasing a Service

Answer 2

Supplier is qualified and has necessary skills
Provided with proper care and diligence
Materials used are fit for purpose
Goods provided are of m. quality

Question 3

Remedies for Breach of the Act
(Good or service doesn’t meet legal standards)

Answer 3

Refund - full refund
Repair - free of charge, permanent fix
Replacement - same item or similar quality and price

Question 4

Retailers Responsibility

Answer 4

Retailer has contract with consumer and must resolve the issue
Cannot put up signs that limit or reduce consumer rights

Question 5

Guarantees

Answer 5

Written guarantee that states the retailer will repair or replace faulty item
Legally binding and enforceable through the courts

Question 6

Second hand goods

Answer 6

Consumer should not expect same quality as new good but good should be fit for purpose

Question 7

Inertia Selling/ Unsolicited Goods

Answer 7

Goods that are sent to someone with demand for payment, even though the person did not order the goods

Question 8

Merchantable Quality

Answer 8

Of an acceptable standard given price and durability

Question 9

Fit for purpose

Answer 9

Should do what consumer reasonably expects the good to do

Question 10

As described

Answer 10

Match brochure, packaging or salesperson’s description

Question 11

Guarantee must show

Answer 11

What goods are covered
The time frame involved
The procedure for making a claim

Question 12

Circumstances where one can keep unsolicited goods without payment

Answer 12

After 30 days, having contacted the seller in writing with the address they can collect the item at.
After six months, having not prevented seller from collecting the item.