Safewards

Question 1

What are the originating domains?

Answer 1

staff team, patient characteristics, patient community, physical environment, outside hospital, regulatory framework

Question 2

What are flashpoints?

Answer 2

Situations arising from the originating domains that can
signal and cause conflict behaviors.

Question 3

Define conflict

Answer 3

Anything that could lead to harm for consumer,
other consumers or staff

Question 4

Define containment

Answer 4

Means what staff do to prevent conflict events or
minimise harmful outcomes

Question 5

What is the most common cause of violent/aggressive incidents?

Answer 5

Staff-patient interaction

Question 6

What are two ways to minimize the impact of flash points?

Answer 6

Seeking assistance, using coping skills

Question 7

Name 3 flashpoints

Answer 7

Denial of request, staff demand, limit setting, bad news, ignoring

Question 8

Name 3 staff modifiers

Answer 8

Staff anxiety and frustration, moral commitments, psychological understanding, teamwork and consistency, technical mastery, positive appreciation

Question 9

Name 3 components of internal structure

Answer 9

Rules, routine, efficiency, clean tidy, ideology, custom, practice

Question 10

Name 5 safe wards interventions

Answer 10

Know each other, clear mutual expectations, positive words, soft words, mutual help meeting, reassurance, bad news mitigation, calm down method, talk down method, discharge messages