SAC 4b Human Resource

Question 1

Human resource planning

Answer 1

the development of strategies to meet the organisations future human resource needs
EG. self scanning checkouts, forecasting no staff

Question 2

Job analysis

Answer 2

the study of an employees job in order to determine the duties performed, time involved, equipment required and responsibilities involved

Question 3

Job description

Answer 3

a summary of what the work will be doing - the role they will have in the organisation in terms of duties and responsibilities

Question 4

Job specification

Answer 4

indicates the sort of person an organisation is seeking in terms of personal qualities, skills, education and work experience

Question 5

Job design

Answer 5

details the number, kind and variety of tasks that an individual performs in their jobs

Question 6

Recruitment

Answer 6

the process of attracting qualified job applicants from which to select the most appropriate person for a specific job

Question 7

Selection

Answer 7

choosing the candidate who best matches the organisations requirements

Question 8

Discrimination

Answer 8

when a policy or practise disadvantages a person or a group based on a personal characteristic that is irrelevant to the performance of the work

Question 9

Full time employment

Answer 9

employees who have an ongoing employment contract which includes all legally required entitlements

Question 10

Part time employment

Answer 10

working fewer ordinary weekly or monthly hours compared to a full time employee

Question 11

Fixed contract

Answer 11

an employee is offered employment for a specific period EG. christmas

Question 12

Casual employment

Answer 12

employed on an hourly basis

Question 13

Remuneration

Answer 13

a monetary payment in return for the work an employee performs

Question 14

Wage

Answer 14

an hourly or weekly rate of pay

Question 15

Salary

Answer 15

employees are paid a fixed amount each year, which is then divided by 26 to give a fortnightly salary or by 12 to give a monthly salary

Question 16

Salary sacrifice

Answer 16

a forgoing salary in order to receive another non cash benefit of equivalent value

Question 17

Induction

Answer 17

the process of acquainting new employees with the organisation of its history, structures, objects, culture, policies, practises and the jobs they will perform

Question 18

Training

Answer 18

refers to the process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills

Question 19

Development

Answer 19

refers to activities that prepare staff to take on greater responsibilities in the future

Question 20

Recognition and reward

Answer 20

aim to acknowledge the work an employee has done and providing some sort of benefit, such as cash, merchandise, travel in return for a job well done

Question 21

Intrinsic rewards

Answer 21

come from the task or job itself, such as recognition or feedback or a sense of achievement

Question 22

Extrinsic rewards

Answer 22

are outside the job itself. They may be monetary or non monetary

Question 23

Performance management

Answer 23

focuses on improving both organisational and individual performance through relating organisational performance objectives to individual employee performance objectives

Question 24

Performance appraisal

Answer 24

the formal assessment of how ef ciently and effectively an employee is performing their role in the organisation

Question 25

Performance feedback

Answer 25

the information provided to an employee after a performance appraisal

Question 26

Termination

Answer 26

the ending of the employment of an employee

Question 27

Retirement

Answer 27

when an employee decides to give up full-time or part- time work and no longer be part of the labour force

Question 28

Resignation

Answer 28

the voluntary ending of employment by the employee ‘quitting’ their job

Question 29

Redundancy

Answer 29

when a person’s job no longer exists, usually due to technological changes, an organisational restructure or a merger or acquisition

Question 30

Retrenchment

Answer 30

when a business dismisses an employee because there

is not enough work to justify paying them

Question 31

Dismissal

Answer 31

when the behaviour of an employee is unacceptable and an organisation terminates their employment

Question 32

Unfair dismissal

Answer 32

when an employee is dismissed because the employer has discriminated against them in some way, such as ring someone because she is pregnant

Question 33

Succession planning

Answer 33

focuses on preparing employees with potential to take on key management positions within the organisation in the future, should the need arise

Question 34

360 degrees feedback

Answer 34

seeking feedback from the people who work with the employee

Question 35

Essay method

Answer 35

the manager describes the employees performance in their own words

Question 36

Rating scale

Answer 36

employees are assigned a score on different criteria important to job success

Question 37

Management by objectives

Answer 37

where the employer and employee discuss and agree on the objectives to be evaluated. The employee’s progress is reviewed periodically

Question 38

Learning Organisation

Answer 38

monitors and interprets its environment, seeking to improve its understanding of the interrelationship between its actions and its environment.