Exam

Question 1

Organising

Answer 1

the process of coordinating the organisations human, physical and financial resources to achieve results

Question 2

Leading

Answer 2

the process of influencing or motivating people to work towards the achievement of the organisations objectives

Question 3

2 features of a management structure

Answer 3

Chain of command -

Span of control - number of people a manger is responsible for

Question 4

Controlling

Answer 4

the process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved

Question 5

Control process

Answer 5

Establishing financial and non financial standards in line with objectives
Measuring performance against standards
Making changes

Question 6

Policy

Answer 6

a broad set of guidelines to be followed by all employees when dealing with important areas of decision making (I Really Can’t Do Reading And Maths)

Question 7

Procedure

Answer 7

a series of actions enabling a policy to be put into practise

Question 8

Problem Solving

Answer 8

a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation

Question 9

Problem Solving process

Answer 9

Identify the problem
Gather relevant information
Develop alternate solutions
Analyse the alternatives
Choose an alternative to implement
Evaluate the solution

Question 10

Productivity

Answer 10

the measure of the amount of output compared to the amount of inputs that go into production - measure of efficiency