sac 4 - AOS 1 reviewing performance - the need for change Flashcards
analysing business performance
> businesses measure their performance through key performance indicators
data gathered from kpis informs managers about the effectiveness and efficiency of different areas of the business
kpi data allows managers to make more informed decisions
key performance indicators (9)
>percentage of market share >net profit >rate of productivity growth >number of sales >rates of staff absenteeism >level of staff turnover >level of wastage >number of customer complaints >number of workplace accidents
benchmarking
benchmarking is being able to compare results against some sort of standard
percentage of market share
a businesses share of the total sales in an industry for a particular good or service, expressed as a percentage.
calculated by number of sales of business divided by total number of sales in the industry.
net profit
the amount of money left over after expenses have been deducted from revenue earned
rate of productivity growth
the amount of inputs used and the rate in which it increases over time
number of sales
the amount of goods or services sold in a specific period o time.
rate of staff absenteeism
the number of employees that do not turn up to work when expected to be there
level of staff turnover
the rate in which people leave the business and need to be replaced
level of wastage
the amount of recourses and finished goods that are discarded during the production process
number of customer complaints
the amount of people that are dissatisfied and or its products and have notified the business of their dissatisfaction
number of workplace accidents
the amount of people injured or nearly injured at work due to unplanned events
change management
> business change is the adoption of a new idea or behaviour by a business which is a result from pressures from the business environments. this means alteration of the business must take place.
business environments include factors such as economy, customers, employees, technology, competitors
examples of business change
> woolworths and coles plastic bag ban- woolworths 20th coles 30th june 2018
driving forces
- societal attitudes- society is becoming more environmentally friendly
- competitors for coles as woolwoths implemented the ban and coles didn’t want customers to go to competitor for more environmentally friendly shopping
- reduction of costs
- persuit of profit
restraining forces
-organisational inertia as business may be scared that customers wont like the decision and resent the business
>dominos pizza checker- quality control to satisfy customers ad improve quality- may 2019 >driving forces -technology -competitors -innovation >restraining forces -employees as they may need training or fear of using new technology -financial considerations -
incremental vs transformationsal change
incremental - small continuous changes that occur regularly in the business
eg new process to improve efficiency
transformational - significant changes that are often impacting the whole business
eg a company restructure or a merger
distinguish- the difference between transformational and incremental change is the size and impact of the change. incremental change is small continuous changes that occur regularly in the business with smaller impacts, whereas transformational changes are significant and often impact the whole business.
proactive vs reactive
> it is important that business are proactive rather then reactive
proactive means seeing changes in the dynamic environment and taking advantage.
reactive mean letting the business environments (economy, customers, employees, technology, competitors) impact the business before making changes
driving forces (10)
driving forces are those factors that initiate or support change.
>driving forces push the business towards a new desired state
>include managers, employees, technology, innovation, pursuit of profit, reduction of costs, legislation, globalisation and societal attitudes, competitors
managers (d)
> managers can initiate change after reviewing kpi data
>managers that are strong leaders can help drive the business towards the change
employees (d)
> employees can drive change through innovation
they can place demands on the business to change conditions, policies and processes as they are the ones affected by change
competitors (d)
> many industries are highly competitive
>competitors can drive a business to implement changes to gain a sustainable competitive advantage
legislation (d)
> changes in laws can force a business to implement change.
legislation can change at federal, state or local level
eg changes to penalty rates in some industries
pursuit of profit (d)
> businesses that are looking to increase profits, may implement changes to the business
eg marketing campaigns, expansions, or new product lines
reduction of costs (d)
> costs eat into profit margins
reducing costa can help a business become more profitable
a business that has high costs can initiate change
globalisation (d)
> globalisation is the process where economic boundaries are removed ad business begin operating on an international scale.
increases global competition
allows businesses to take advantage of global markets