sac 1B - AOS1 managing a business Flashcards
autocratic management style
decision making- manager makes all decisions and TELLS staff what decisions have been made
control- manager has all control
staff participation- no staff participation
communication- 1 way communication from managers to employees
advantages- fast decisions, clear direction
disadvantages- lack of employee devalopment, poor relationships, less ideas, low staff job security
appropriateness-
time: when time is lacking
experience: when employees lack experience
task: simple
persuasive management style
decision making- manager makes the decisions and SELLS or EXPLAINS BENEFITS of decision to staff
control- manager has all control
staff participation- no staff participation
communication- 1 way from manager to staff
advantages - fats decisions, manager can gain more support by justifying idea, staff can feel more valued, instructions are still clear
disadvantages- no employee input, possibility of poor job satisfaction, possible frustration from staff
appropriateness-
time: when time is lacking
experience: lack of experience from employees
task: simple
consultative management style
decision making- manager makes decision after SEEKING FEEDBACK
control- staff have s say but final decision making power rests wth manager
staff participation- staff participate in some way
communication- 2 way communication
advantages- more ideas, greater employee interest, improved satisfaction and confidence
disadvantages- more time consuming ides, employees may not have knowledge to contribute, may cause conflict
appropriateness-
time: sufficient time to discuss
experience: have experience
task: more complex tasks, where problems need to be solved or when things are changing.
participative management style
decision making- manager wins with staff to make decision and have an EQUAL SAY
control- shared between manager and employee
staff participation- high level of employee participation
communication- 2 way communication
advantages- high level of trust, more ideas, strong relationship, high motivation, satisfaction and confidence, get more experience
disadvantages- more time to make decision, less time dong work, conflicts may occur, managers role may be undermined
appropriateness-
time: sufficient time
experience: high experience
task: when problem solving is required, more complex tasks, when change is happening, when needs creativity
laissez-faire management style
decision making- manager gives FULL RESPONSIBILITY TO EMPLOYEES
control- managers set direction and objectives but employees ru day to day operations
staff participation- full employee empowerment
communication- 2 way communication
advantages- staff feel sense of ownership, high level of motivation, communication is completely open
disadvantages- complete loss of control by managers, possible misuse of resources, objectives can become lost
appropriateness-
time: can be appropriate in lost so the or small amount of time
experience: high
task: High creativity required
communication management skill
communication is the exchange of information between people.
- can be verbal or non-verbal
- can be internal or external
- can be one way or two way
delegation management skill
delegation is the process where authority is passed down from a manager to an employee.
- can free up time for manager
- helps improve skills and experience of employees
- helps build trust between employee and manager
planning management skill
planning is being able to set objectives and detail ways of achieving them. there are three levels of planning; -strategical: long term goals (3-5 years) like setting objectives and direction
-tactical: medium term goals (1-2 years)
-operational (days to day)
planning helps provide the business direction and reduce uncertainty
the planning process
Set objective Analyse the environment Develop alternatives Implement Monitor
leading management skill
leading is the ability of a manager to influence and motivate people towards the achievement of business objectives
- objectives gives people direction, leading motivates people to work hard towards that direction
- good leading leads to improved morale and achievement of objectives.
- good leaders need to: be good communicators, be confident, lead by example and provide support
decision making management skill
decision making is the ability to select the most appropriate course of action from a range of alternatives
- decision making can be coveted by the manager alone or as part if a group
- decisions can range from straight forward to complex and the manager need to assess the risks with each decision
decision making process
Identify the problem/objective
Gather information
Develop alternatives
Analyse alternatives (benefits and risks)
Choose and implement
Evaluate- gather feedback and see if effective
interpersonal management skill
interpersonal skills is the ability to communicate and interact with a range of people and develop positive relationships
- having good interpersonal skills allows the manager to communicate accurately and honestly yet maintain strong relationships
- helps build strong culture where relationships are valued
corporate culture
Corporate culture is the shared values and beliefs of people within a business. There are two types of corporate culture, official and real.
Official corporate culture- what he business WANTS the culture to be, this can be seen in written policies, slogans and objectives of the business.
Real corporate culture- the ACTUAL shared values and beliefs despite what is written down in policies and slogans. tis can be seen in how managers communicate wth staff, the standard dress of employees and how they relate to one another in the workplace.
Successful business will work hard in developing their culture as similar values will work well together to reduce staff turnover, improve productivity and have a higher morale in the workplace.
developing corporate culture
For a business to develop an ideal culture it must work on it continually.
Businesses that have a positive culture and share the same values are more Lilly to succeed.
Businesses can work on building culture by:
-communicating desired values and behaviours
-leading by example demonstrates the desired values to encourage other to follow in the same manner
-Recruitment and selection brings new employees into the business and ensuring they share the same values and beliefs.
-Training the employees what the businesses desired values and beliefs are will help educate new employees
-Reward and recognition of correct behaviours will provide encouragement and positive reinforcement to employees.
