SAC 2b Flashcards
1
Q
Definition: training
A
- process of increasing/improving knowledge and skills of an employee
- helps them perform more efficiently and effectively
2
Q
Definiton: development
A
- process designed to build up skills
- prepares the employee to take on greater responsibility
3
Q
Types of training: on-the-job training
A
- takes place in the normal workplace situation
- may consist of a mentor guiding a new staff member or may be more formalised into specific training sessions at the workplace
4
Q
What methods does on-the-job training include?
A
- coaching: mentoring
- demonstration/instruction: shown how to perform a task
- understudy assignment: ‘understudy’ observes another
- job rotation: within or between departments
5
Q
Advantages of on-the-job training?
A
- employee gains experience on equipment they will be working on
- employee can work while being trained - productive
- cost effective way, business isn’t paying for an external outside course provider
6
Q
Disadvantages of on-the-job training?
A
- poor habits can be passed on
- quality of trainer can vary
- possibility of disrupting operations
7
Q
Types of training: off-the-job training
A
- requires employees to attend a course or training session at another venue
- normally conducted by experienced trainers
8
Q
What methods does off-the-job training include?
A
- information presentation style: lectures
- simulations: visual games and case studies
- role plays
- vestibule training: used to training technical staff, allows employees to use their equipment without real work pressures
9
Q
Advantages of off-the-job training?
A
- learnt from specialists
- less interruption from workplace issues
- provide formal recognised qualification
10
Q
Disadvantages of off-the-job training
A
- often expensive
- may not learn on exact equipment
- employees may leave the business when gained the qualification
- lost working time
