SAC 1C - PART 3

Question 1

What are the management styles used in employee relations?

Answer 1

To create good employee relations, the consultative and participative management styles are used as they allow for 2-way communication. However an autocratic or persuasive style will usually create negative employee relations as employees have no input and 1-way communication is present.

Question 2

NEGOTIATION

Answer 2

> Involves the ability to resolve a dispute or produce a satisfactory agreement on a course of action.
Required skill in; Negotiating agreements and resolving disputes.

Question 3

COMMUNICATION

Answer 3

> Involves the ability to transfer information from a sender to a receiver and listen to feedback.
Required skill in; negotiating agreements, implementing agreements and dispute resolution.

Question 4

PROBLEM SOLVING

Answer 4

> A set of activities involved in; searching for, identifying and then implementing a course of action to correct a wrong situation.
Required in; Negotiating agreements and resolving disputes.

Question 5

TIME MANAGEMENT

Answer 5

> The ability to prioritise tasks, set deadlines, review progress and delegate so that time can be used efficiently.
Required in; Negotiating agreements and implementing agreements

Question 6

DELEGATION

Answer 6

> The transfer of authority and responsibility from a manager to another employee to carry out a specific activity.
Required skill in; Negotiating agreements, implementing agreements and resolving disputes.

Question 7

AUTOCRATIC

Answer 7

> Where a manager tells staff what decisions have been made.
One way communication is present and employees have no input.
Creates negative employee relations.

Question 8

PERSUASIVE

Answer 8

> Where a manger will attempt to sell decisions made to employees.
One way communication is present and no employee input is allowed.
Creates negative employee relations.

Question 9

CONSULTATIVE

Answer 9

> Where a manager will consult employees for opinions and ideas before they make a decision.
Two way communication is allowed and employees have some input.
Creates positive employee relations.

Question 10

PARTICIPATIVE

Answer 10

> Where an employer and employee will unite to make decisions together.
Two way communication is allowed and there’s a shared responsibility between employer and employee.
Creates positive employee relations.

Question 11

What are the management skills used in employee relations?

Answer 11

> Negotiation
> Communication
> Problem solving 
> Time management
> Delegation