S.3. Written Communications Flashcards
1
Q
Reports are (4):
A
- Legal documents
- Must be done in blue or black pen
- No erasures - cross out and initial
- Should be Accurate, Brief, Clear (ABC)
2
Q
When you’ve had an incident … when do you fill out and complete a form?
A
Prior to completion of shift.
3
Q
What is the process of submitting a report?
A
On paper, into correspondence box.
Attach relevant paperwork.
Can be emailed but paper copy still to be submitted.
4
Q
What is a CAN Notice?
A
Condition Affecting the Network
5
Q
How is a CAN Notice received?
A
By station staff or via train radio
- submit with incident report into correspondence box.
6
Q
What is a TMM form?
A
Train Malfunction Message
- Pink Copy - Train Cab
- Green copy - Driver
7
Q
Fault Reports: What are the categories?
A
C - Critical
S - Serious
MNT - Maintenance
8
Q
Who do you contact with faults?
A
Train controller
9
Q
What information will Train Controller provide?
A
- Fault Category
- Fault Reference Number
10
Q
What do you do if you think category is insufficient?
A
Contact Principal Driver Helpdesk
