s2 wk8/9

Question 1

what are the GPhC standards?

Answer 1

a) governance arrangements for registered pharmacies, for managing and monitoring the safe and effective pharmacy services from registered pharmacies;
b) working environment at, and condition, of registered pharmacies;
c) patient and public experience
d) condition of equipment and facilities
e) working environment
f) training of staff of the retail pharmacy business;
g) arrangements for ensuring staff
i. have the authority and ability to act to ensure, and

Question 2

the purpose of these standards is to have safe and effective practice of pharmacy

Answer 2

TRUE

Question 3

what is a pharmacy service?

Answer 3

pharmacy-related services provided at or from a registered pharmacy including the management of medicines, provision of advice and referral, clinical services such as vaccination services, and services provided to care homes

Question 4

what is the defintion of staff?

Answer 4

includes agency and contract workers, as well as employees and other people who are involved in the provision of pharmacy services by a registered pharmacy

Question 5

staff only relates to pharmacist and pharmacy techinicans?

Answer 5

FALSE

it is all staff even if there for ONE day

Question 6

pharmacy owners are responsible for ensuring the safe and effectice provision of pharmacy service at or from registered pharmacy

Answer 6

TRUE

they are accountable for making sure standards are met

Question 7

within body corporate superintendent are the ones to ensure that standards are met?

Answer 7

FALSE

if owned by body corporate the directors themselves need to ensure they are met

Question 8

what are the 5 principles of GPhC standards for registered pharamcies?

Answer 8

• Principle 1: Governance arrangements
• Principle 2: Staff are empowered and competent
• Principle 3: Environment and condition of the premises
• Principle 4: Way in which pharmacy services are delivered
• Principle 5: Equipment and facilities

Question 9

what does principle 1 include?

Answer 9

– having clear definitions of roles & accountabilities of people involved in providing & managing pharmacy services
– arrangements for managing risks
– Way registered pharmacy is managed and operated
– If there are complaints how to they adapt to change these.

Question 10

what does principle 2 include?

Answer 10

• The staff you employ and the people you work with are key to the safe and effective practice of pharmacy.
• Staff members, and anyone involved in providing pharmacy services, must be competent and empowered to safeguard the health, safety and wellbeing of patients and the public in all that they do.
• If we make mistakes we must be empowered to admit to these mistakes so people can adapt to these.

Question 11

what does principle 3 include?

Answer 11

• Pharmacy premises need to be:
– suitable for the services being provided and
– protect and maintain patients’/ public health, safety and wellbeing
– privacy is important so you can safeguard patients

Question 12

what does principle 4 include?

Answer 12

Pharmacy services’ covers all pharmacy-related services provided by a registered pharmacy, including
– Management of medicines
• Incl. arrangements for obtaining, keeping, handling, using and supplying medicinal products and medical devices, as well as security and waste management
– Management of advice and referral
– Wide range of clinical services pharmacies provide

Question 13

what does principle 5 include?

Answer 13

• Availability of safe and suitable equipment and facilities

Question 14

a standard is a MUST and guidnace is a SHOULD

Answer 14

TRUE

Question 15

who is to ensure safe and effective pharmacy team?

Answer 15

– Pharmacy owners
– Pharmacy professionals
• Pharmacists
• Pharmacy technicians
– Unregistered staff – some of these may be in training
• Dispensers, medicines counter assistants, delivery drivers, pharmacy managers
• (some have leadership and management roles

should all follow the 5 principles

Question 16

what is a traditional pharmacy service?

Answer 16

– all parts of the pharmacy service, including the sale and supply of medicines, takes place in the same registered pharmacy
– if all of the journey a prescription occurs under one premises (handed to then, picked drug and dispensed)

Question 17

what is a distance pharmacy service?

Answer 17

– when any of activities below carried out at different registered pharmacies or places.
– also applies in all cases when the member of staff (or third party) providing any part of the pharmacy service - and the patient/ person who uses the pharmacy service, are not both in the same registered pharmacy together. If they pick the prescription up from somewhere

Question 18

examples of a distance pharmacy service?

Answer 18

• prescription not handed in by patient
• delivery service
• click and collect service
• mail order service
• hub and spoke pharamcy service

Question 19

what are the inspectors functions?

Answer 19

a) Enforce standards
b) Secure compliance by registrants and by persons carrying on a retail pharmacy business at a registered pharmacy with the Medicines Act 1968
c) Secure compliance by registered pharmacists and persons carrying on a retail pharmacy business with the provisions of Poisons Act 1972 & Poisons Rules
d) Enforce:-
i. Article 38: Offences relating to Register*
ii. Any other provisions and of rules under Order
e) Assist Council in investigation of fitness to practise matters. They can also raise concern to offences.

Question 20

what is article 58?

Answer 20

For register offences
• False representation & use of title
– (e.g. pharmacist – ‘protected title’ only those who are registered with GPhC)
• Practising without being on GPhC register
• Proceedings for offence under this article may begin within 6 months of sufficient evidence available

Question 21

what is the GPhC inspectorate?

Answer 21

• 38 inspectors across GB this has grown over time
  there are four regional groups ( scotland and north england, wales and west england, south of england, east of england) they each have a regional manager.

Question 22

what is the role of each inspector?

Answer 22

responsible for registered pharmacy premises in around 5-7 primary care organisations
insepcts 500-600 premises within the area
200+ visits a year and each one f these needs a report

Question 23

each inspector visit needs a report

Answer 23

TRUE

Question 24

what are the two main roles of a insecptorate?

Answer 24

inspection visits

investigations

Question 25

what happens in an inspection visit?

Answer 25

• inspect registered pharmacy premises
• monitor and secure compliance with relevant legal requirements.
• around every 5 years
• ndon’t need a notice to do it

Question 26

what happens for an investigation?

Answer 26

investigate complaints and allegations involving registered pharmacists or techinicans

Question 27

inspectors must pre warn premises that they are coming?

Answer 27

FALSE

GPhC have power to enter any registered pharmacy premises at reasonable hour but do NOT need to notify the premises

Question 28

what is an improvement notice?

Answer 28

– State grounds for believing there is a failure of compliance
– Specify measures that must be taken to rectify failure
– Require that those measures taken within specified period (not < 28 days)
– State: Right of appeal & period to bring appeal this is across the board.

Question 29

what power does an inspector have?

Answer 29

a) Inspect premises and any plant, machinery or equipment
b) Search premises
c) Inspect and remove any substance, article or product (will always look at CD and where they are stored)
d) Carry out examinations and tests, and make enquiries
– Incl. fitness to practise of a registrant who is or has been employed on the premises
e) Require documents or records (whether or not at premises) to be produced (incl. electronic)  Inspector can:
– Take copies
– Take possession & retain for as long as considers necessary
– Require access and check operation of any computer or other electronic device

Question 30

it is an offence to obstruct an inspector

Answer 30

TRUE

you will be fined

Question 31

what happens if you do not comply with an improvement notice?

Answer 31

FINE

if they continue to disobey they could be struck of register

Question 32

what is the GPhC statutory role?

Answer 32

– to protect the health, safety and wellbeing of patients and the public, particularly the users of pharmacy services, throughout GB

Question 33

what is the core regulatory functions?

Answer 33

– Maintain register
– Ensure pharmacy professionals’ fit to practise
– Set & enforce standards for registered pharmacies

Question 34

what will an inspector do?

Answer 34

• seek evidene from owners
• gather evidence and records
• show me tell me approach

Question 35

what will be included in a inspection report?

Answer 35

• what makes a good pharmacy
• are standards met?
• makings of an excellent pharmacy
• improvements and a action plan if standards are not met

Question 36

what are the 3 types of inspections?

Answer 36

routine
intelligence-led
themed

Question 37

what does north school of pharmacy set out to achieve?

Answer 37

• provide leadership
• deliver support to pharmacy workforce
• ensure education
• support pharmacy workforce
• ensure quality of learning

Question 38

what are pharmacy techincans?

Answer 38

GPhC recognised qualification with relevant work experience (can be primary or secondary experience)

Question 39

the representative body of pharmacy techinicans is APTUK?

Answer 39

TRUE

voluntary body

Question 40

what is workforce transformation?

Answer 40

• Developing a workforce responsive to changes in care, now and in the future
– Developing future supply
– Upskilling staff, carers and volunteers
– New roles
– New ways of working
– Across sectors

Question 41

what are pharmacy assistants?

Answer 41

• Dispensing Assistant/Dispenser/ Pharmacy Assistant/ Assistant Technical Officer (ATO)
• A person who meets the GPhC minimum training requirements for dispensing pharmacy assistants/MCA(Registered Pharmacies)

Question 42

pharmacy technicians are registered with GPhC

Answer 42

TRUE

but they need to be registered on a course within 3 months of commencing