S2: Instance Config Flashcards
What is a baseline implementation ?
A set of installed applications on a ServiceNow instance, before any configuration or customization has been done
What is an instance ?
An instance is a copy of a ServiceNow environment that is specific to a customer
what is the prod environment ?
Where employees do their work and support their organisations
What is the development environment ?
Where personas such as admins and implementers configure and build applications
What is the test environment ?
Where personas such as implementers test their changes before moving into production
What are the two types of environments ?
Prod and Non - Prod environment
What is Configuration
Things that can be done without code
Examples of Configuration
-> Update list of categories on a form
-> add baseline fields to form
-> configure list views
-> create a service catalogue and catalogue items
-> extend a table for a new hardware class
When is customization done?
When a customer requires additional functionality that does not exist in the platform , and they want to add features
Examples of Customization
-> Enhance a portal widget to display lists with complex access controls
-> Add a table for a special billing requirement
If you are making changes to an instance, theses changes must be packaged to be moved into the production environment. What allows you to do this ?
Update Sets
How to add a company logo to an instance?
ALL > System Properties> My Company
How can application and application features be activated?
Plugins or ServiceNow store
What does Application scoping do ?
Protects applications by identifying and restricting access to application files and data.
Administrators can specify what parts of an application are accessible to other applications
Where do you obtain application information ?
-> Features
-> Plugins
-> Roles
