S2 3 - Scenarios Flashcards
Which 3 things should you do if you need advice about a health issue but the problem is not urgent?
Speak to a pharmacist
Make an appointment to see a nurse practitioner at the GP surgery
Make an appointment to see a GP
What 4 things should you do if you need medical help or advice urgently, but the situation is not life-threatening?
Contact GP or GP out-of-hours service
Call NHS 111
Visit an NHS Walk-in centre
Visit minor injuries or urgent care centre
What should you do if it is a medical emergency – someone is seriously injured or ill, or their life is at risk?
Call 999
State 8 examples of medical emergencies.
Loss of consciousness An acute confused state Seizures that are not stopping Persistent, severe chest pain Breathing difficulties Severe bleeding that cannot be stopped Severe allergic reactions Severe burns or scalds
In which 2 cases should you always call 999?
You think someone is having a stroke or heart attack
There has been major trauma – serious road traffic accident, fall from a height, stabbing or shooting, serious head injury
State 5 ways to use GP services correctly.
Do not miss appointments
Order repeat prescriptions in good time
Avoid making unnecessary appointments
Only request a home visit if genuinely unable to leave the house
Book to see the practice nurse, nurse practitioner rather than a GP if appropriate
What is ‘patient choice’ in the NHS?
The NHS Choice Framework sets out the nine main types of choices that should be available to patients in the NHS
One choice is where to go for your first appointment as an out-patient
E.g. you need a hip replacement
You can choose the organisation that will provide your NHS care and treatment and
You can choose which clinical team within that organisation will be in charge of your treatment
How will you make your choice of hospital?
CQC inspection ratings Mortality rate % patients waiting <18 weeks % people who would recommend the hospital to family and friends Infection control and cleanliness Patients assessed for blood clots Open and honest reporting Food
How will you make your choice of a clinical team?
Number of hip replacements done
Mortality rate
The success of the hip replacement
What should you do if you have concerns about your care or want to complain about NHS services?
Ask for a copy of complaints procedure
Make a complaint in writing, by email or speak to the staff – local resolution may be possible
What is a local resolution if you have concerns about your care or want to complain about NHS services?
Speak to someone involved in your care – it may be possible to resolve the issue easily
Contact PALS if you prefer to speak with someone not directly involved in your care
What are the PALS in the NHS?
Patient Advice and Liaison Services
If you are still not happy, the issue was not resolved or you are not happy raising your concerns directly what must you do?
Make a formal complaint to the organisation that provided your care OR
Make a formal complaint to the organisation that commissioned the NHS service
State the 4 commissioners to contact with a double unresolved complaint within the NHS.
NHS England for primary care services e.g. GP services, dentists, pharmacists, opticians
Clinical Commissioning Group (CCG) for secondary care e.g Hospitals, mental health services, NHS 111
Support is available from PALS, NHS Complaints Independent Advocacy Service, Citizens Advice Bureau
If unhappy with the response to your complaint – Parliamentary and Health Service Ombudsman (independent investigations into complaints about Government departments)
