RSSSSS

Question 1

SELECTION PROCESS

Answer 1

1. CREATING A SHORTLIST
2. THE PROCESS
3. APPLYING CONSISTENT CRITERIA
4. TELEPHONE SHORTLISTING
5. WHAT TO DO NEXT

(CTATW)

Question 2

TESTING OPTIONS

Answer 2

ABILITY TEST - measures current skills & ability
APTITUDE TEST- measures potential
TRAINABILITY TEST- potential to be trained
PERSONALITY TEST- wide range of option
WORK SAMPLE TEST- Situation they may meet in the job

Question 3

TYPES OF INTERVIEW

Answer 3

STRUCTURED INTERVIEW
ONE ON ONE PANEL INTERVIEW

Question 4

CONDUCTING THE INTERVIEW

Answer 4

WELCOME THE CANDIDATE
COLLECT THE DETAIL YOU NEED
RECORD RELEVANT INFORMATION
ANSWER THE CANDIDATES QUESTIONS
CLOSE THE INTERVIEW
REACHING A DECISION

(WCRACR)

Question 5

TYPES OF QUESTION

Answer 5

OPEN
PROBING
REFLECTIVE
HYPOTHETICAL
ENCOURAGING
CLOSED

(OPRHEC)

Question 6

QUESTIONS TO AVOID

Answer 6

LEADING
CRITICAL
MULTIPLE
DISCRIMINATORY

Question 7

ONBOARDING PROCES

Answer 7

COMPLIANCE- policies, rules, regulations
CLARIFICATION- job and performance expectation
CONNECTION- history, traditions, values, norms, and mission
CULTURE- develop working and interpersonal relations

Question 8

HOW TO CONDUCT THE ORIENTATIO OF A NEW EMPLOYEE?

Answer 8

(GISGRRCIEA)

1. Give employees a tour of the building/workplace.
2. Introduce them to key colleagues and supervisors/managers.
3. Set up an office or workspace.
4. Get them set up with the necessary equipment.
5. Review their schedule and company policies.
6. Review initial projects and expectations.
7. Conduct a team-building exercise.
8. Introduce them to your employee handbook.
9. Explain company history and values.
10. Answer any questions they have

Question 9

CONTENT OF ORIENTATION PROGRAM

Answer 9

I. Company-Level Information
Company overview (e.g., values, history, miss
Key policies and procedures
Compensation
Employee benefits and services
Safety and accident prevention
Employee and union relations
Physical facilities
Economic factors
Customer relations

II. Department-Level Information
Department functions and philosophy
Job duties and responsibilities
Policies, procedures, rules, and regulations
Performance expectations
Tour of department
Introduction to department employees

IlI. Miscellaneous
community
Housing
Family adjustment

Question 10

CHARACTERISTICS OF EFFECTIVE ORIENTATION PROGRAM

Answer 10

(EPONFPE)

1. Employees are encouraged to ask questions.
2. Program includes information on both technical and social aspects of the job.
3. Orientation is the responsibility of the new employee’s manager.
4. New employees are not debased or embarrassed.
5. Formal and informal interactions with managers and peers occur.
6. Programs involve relocation assistance (e.g., house hunting, information session on the
   community for employees and their spouses).
7. Employees are provided with information about the company’s products, services, and
   customers.