Roles & Responsibilities Flashcards
0
Q
Who owns the Service Level Management process?
A
Service Level Manager
1
Q
Who does DEMI?
A
Process owners
2
Q
Who’s the interface between IT and the business?
A
Service Level Manager
3
Q
Who negotiates levels of service?
A
Service Level Manager
4
Q
Who assesses proposed Changes for impact on service levels?
A
Service Level Manager
5
Q
Who ensures that customer’s current & future requirements are documented in SLA & SLR?
A
Service Level Manager
6
Q
Who measures the success of service?
A
Service Level Manager
7
Q
Who does the service report?
A
Service Level Manager
