Roles and Responsibilities workbook session 2 SFW MARC GALINDO Flashcards
What do standard operating procedures (SOPs) aim to ensure?
SOPs aim to ensure uniformity, efficiency, and quality of service, while also minimizing discrimination or biases.
What information do SOPs contain?
SOPs contain step-by-step instructions, necessary laws or regulations, risks involved, safety requirements, and responsibilities of everyone involved.
What are the benefits of SOPs?
SOPs help standardize procedures, reduce mistakes and errors, and improve efficiency and safety in the workplace.
What might happen if you attempt tasks outside your training or knowledge?
Unnecessary risks and consequences may arise, potentially causing harm to the team and patients, and adding extra burdens to the team.
Why is it important to follow the dispensing SOP?
It ensures the safety of everyone, especially patients, and prevents the wrong medication from being given, which could have adverse health risks.
What limitations do you have regarding dispensing?
I am limited to dispensing non-CD medications and can only perform calculations and labeling once fully trained.
Why is the stock management SOP important?
It includes responsibilities, risks, safety guidelines, and ensures that drugs are in good condition for safe public service.
What could happen if you deviate from the stock management SOP?
Risks such as expired batches, wrong medicinal forms, and financial burdens could increase, affecting patient treatment times.
What does ‘fit for purpose’ mean?
It refers to whether the drug received is safe and suitable for its intended purpose.
What is a code of conduct?
A code of conduct is a statement outlining the expectations placed upon employees or organizations regarding ethical principles and standards of behavior.
What responsibilities do you have towards other staff members?
Responsibilities include maintaining clear communication, collaborating, respecting roles, and contributing to a positive working environment.
What would be classed as unprofessional behavior in a Pharmacy setting?
Examples include poor communication, lack of respect, breaching confidentiality, neglecting responsibilities, and refusal to follow SOPs.
Where would you go for advice regarding work-related concerns?
Inside the organization: Human Resources, Manager/Supervisors. External: GPhC, Citizens Advice Bureau, NHS England.
What are some key organizations related to workplace concerns?
GPhC, Freedom of Information enquiry, Citizens Advice bureau, Health and Safety executive, Police, NHS England, Royal Pharmaceutical Society, Community Pharmacy England
What policy might you need to use if being bullied by a work colleague?
Harassment and bullying/ Grievance
What policy might you need to use for poor work performance?
Capability/ Disciplinary/ Performance, Development and Incremental Review
What policy should be referenced for an unhappy customer?
NHS Complaints Handling Procedure
What policies apply to a pharmacist shouting at dispensers?
Bullying and Harassment/ Disciplinary/ Maintaining High Professional Standards
What policies apply if someone is stealing from the organization?
Anti-fraud, Bribery and Corruption/ Disciplinary/ Freedom to Speak Up: Raising Concerns (Whistleblowing)/ Maintaining High Professional Standards/ Staff Code of Conduct
What is whistleblowing?
Whistleblowing is the act of informing the authorities or the public about the malpractice done by the organization I am working for. This is important as it ensures that such behavior is made known and rectified to ensure patient safety above all else.
Give two examples of concerns to report to the GPhC.
- Continual malpractice (not adhering to GPhC standards) of Pharmacy technicians or Pharmacists
- Misuse of organization funds (fraud)
Give two examples of concerns the GPhC will not respond to.
- Changes in the price of prescriptions
- Workplace hours negotiations
What are two examples of how the GPhC expects Standard 8 to be achieved?
- We raise concerns towards behavior that may cause harm to the public or the team
- Be honest and take accountability whenever something bad happens and try to be open when communicating.
What responsibilities do you have in relation to raising concerns?
I am responsible for challenging bad behavior in the workplace and communicating with the relevant authorities whenever such problems arise. I hold myself and other staff accountable for upholding GPhC standards.
