Roles and Functions Flashcards
Definition of Functions
Different areas of responsibility or departments
e.g operations, human resources, finance, marketing
Four Roles of Management (POLC)
Planning
Organising
Leading
Controlling
Definition of Role
An aspect of the work of managers
3 Levels of Management
Lower Levels of Management - First line or front line
Middle Management
Top level Management - Senior or Top Managers
Planning
- Process of deciding
- Team, department or whole organisation
- Where they are heading
- How it intends to get there
LSO Planning involves
Forecasting variables such as costs, capacity, to produce, prices and sales volumes
Forecasting
- Making a prediction about the future, based on historical facts or knowledge about the future
Planning Cycle
How often an organisation reviews its strategic and operational plans
5 Stages of Planning
- Setting Objectives
- Using SWOT Analysis
- Developing and evaluating alternatives
- Implementing planning
- Monitoring and reviewing results
Organising
The process of defining the relationship between staff and tasks so that all the resources of an organisation are working towards its objectives.
Leading
The process of influencing staff to do what an organisation, department or team wants
- Known as directing
- Involves communication, negotiation and motivation
Controlling
- Sometimes referred to as monitoring
- Concerned with evaluating progress in implementing strategies and achieving objectives
Senior/Top Level
- Managing Directors or Senior Executives
- Do the strategic planning for the business
- Responsible for controlling and overseeing the entire organisation
- Develop goals, strategic plans, company policies, and make decision on the direction of the business
- Significant role in the mobilisation of external resources
- Accountable to the shareholders and the general public
Middle Level Managers
- General Managers, Branch Managers, Department managers
- Responsible for putting into practice the business’ policies and objectives to lower management
- Inspiring and providing guidance to low-level managers towards better work peformance
- Implementing effective group and inter-group work and information systems
Low-level Management
- Supervisors, section leads, and foremen
- Focus on controlling and directing
- Guiding and supervising employees on day-to-day activities
- Making recommendations and suggestions
- Motivation, Staff supervision, career planning, performance feedback
