Role Play Scenario

Question 1

First thing to do in role playing scenario

Answer 1

Confirm patients identity

Introduce yourself:

• name
• role/ position (ie manager of the bank)

Question 2

After introducing yourself, what next?

Answer 2

State what you’ll talk about
Ask permission to speak about it here and now (this is simple expressed consent!)

If breaking bad news: ask if any loved ones here with them who they’d like to be part of discussion

Question 3

How to demonstrate active listening?

Answer 3

Do not interrupt
Acknowledge concerns
Head nodding

Question 4

Types of questions to ask during role playing

Answer 4

Open ended
How do you feel?
Please tell me what’s going through your mind.

Question 5

How to demonstrate empathy verbally

Answer 5

I’m very sorry, I know this may be very difficult for you

I can only imagine what you must be feeling right now

Question 6

How to offer solutions

Answer 6

Do NOT fabricate solutions

Say you will investigate, try to find a solution

Question 7

What to do when role play is over

Answer 7

Thank actor for their time

Compliment their composure/acting ability; say you really had me believing that this was real

Question 8

Near the end of the role play

Answer 8

Offer follow up meeting

Ask if they have any other questions

Summarize

Offer to give contact information if they have any questions between now and then

Question 9

How to conduct patient based interviewing

Answer 9

Introduce yourself.

Eye contact, eye level.

Let patient finish their initial monologue, uninterrupted.

Active listening: nodding, echoing, saying “mhmm”

Elicit other concerns: do you have any other concerns?

Review: so what I hear you saying is… let me see if I have this right… it sounds like…

Ask which concern they’d like to focus on first: “I can see you have many concerns, what would you like to focus on today?”