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Chipotle Knowledge > Role Expectations > Flashcards

Role Expectations Flashcards

1
Q

What are the 5 crew expectations?

A
  1. Keep Chipotle special and successful by living our values.
  2. Prepare and serve safe and delicious food by following our Recipe Cards.
  3. Keep our food and guests safe by following the Food Safety Seven.
  4. Keep the restaurant clean and organized by using the Crew Daily Checklists.
  5. Provide an excellent guest experience by adhering to our 4 Cornerstones of Hospitality and
    Throughput Fundamentals
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2
Q

What are the 5 Kitchen Manager expectations?

A
  1. Lead the team to prep and cook the right amount of food for your sales.
  2. Ensure the safety of all food.
  3. Ensure the quality of all food.
  4. Ensure all food looks and tastes delicious.
  5. Take ownership of the BOH facilities and equipment.
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3
Q

What are the 5 Service Manager expectations?

A
  1. Serve safe food that looks and tastes delicious.
  2. Take ownership of the FOH facilities and equipment.
  3. Create an inviting in-restaurant and digital experience where guests look forward to coming back.
  4. Achieve excellent throughput.
  5. Lead the shift when you’re the senior manager on duty.
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4
Q

What are the 5 Apprentice and General Manager expectations?

A

GMs and Apprentices share the same 5 expectations:

  1. Select outstanding crew and managers.
  2. Train every employee effectively.
  3. Schedule your team appropriately.
  4. Deliver a safe food environment and an excellent guest experience.
  5. Achieve your annual sales & cash flow plan.
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5
Q

What are the 5 Certified Training Manager expectations?

A
  1. Select and build a bench of great crew trainers and managers.
  2. Build and maintain a sustainable training culture.
  3. Create and execute effective scheduling systems.
  4. Teach and deliver a safe food environment and an excellent guest experience.
  5. Sustainably achieve our key priorities.
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6
Q

What is the KM’s 1st expectation and what 5 things can you do to achieve it?

A
  1. Lead the team to prep and cook the right amount of food for your sales.
  • Ensure the team prepares the right amount of food and completes prep on time.
  • Make sure your team never runs out of food.
  • Minimize food waste by not prepping or cooking too much.
  • Be accountable for Critical Inventory.
  • Coach and provide feedback in the moment.
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7
Q

What is the KM’s 2nd expectation and what 4 things can you do to achieve it?

A
  1. Ensure the safety of all food.
  • Act as the Food Safety Leader in the morning prior to the arrival of the Service Manager or above.
  • Verify food safety procedures.
  • Ensure no one is working while ill and proper handwashing is occurring throughout the shift.
  • Check hot and cold temperatures.
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8
Q

What is the KM’s 3rd expectation and what is 1 thing can you do to achieve it?

A
  1. Ensure the quality of all food.

• Check the freshness of raw and prepped ingredients.

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9
Q

What is the KM’s 4th expectation and what 3 things can you do to achieve it?

A
  1. Ensure all food looks and tastes delicious.

• Ensure the prep and cooking of all food according to our procedures.
• Taste food critically for flavor and texture.
• Make sure the color and appearance of our food on both lines meets our standards and discard anything
that does not.

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10
Q

What is the KM’s 5th expectation and what 4 things can you do to achieve it?

A
  1. Take ownership of the BOH facilities and equipment.
  • Clean and maintain all kitchen equipment according to our procedures.
  • Keep the BOH tidy, neat and organized.
  • Submit tickets for issues you can’t repair.
  • Work with your GM to order things you need to make repairs yourself.
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11
Q

What is the SM’s 1st expectation and what 3 things can you do to achieve it?

A
  1. Serve safe food that looks and tastes delicious.

• Act as the final safety and quality checkpoint on both lines and discard anything that does not meet our
standards.
• Ensure the cleanliness of both lines and ensure the food, pans and utensils on both lines are appetizing.
• Uphold the standards of portioning and stacking.

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12
Q

What is the SM’s 2nd expectation and what 3 things can you do to achieve it?

A
  1. Take ownership of the FOH facilities and equipment.
  • Keep the line, dining room, drink station and bathrooms clean, neat and organized.
  • Clean and maintain all FOH fixtures and equipment.
  • Ensure someone is always assigned dining room responsibilities during peak and trained appropriately
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13
Q

What is the SM’s 3rd expectation and what 3 things can you do to achieve it?

A
  1. Create an inviting in-restaurant and digital experience where guests look forward to coming back.
  • Maintain a comfortable air temperature and music volume.
  • Be hospitable, put guests first, and when you can, make them say “wow.”
  • Provide all digital orders accurately and on-time.
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14
Q

What is the SM’s 4th expectation and what 4 things can you do to achieve it?

A
  1. Achieve excellent throughput.

• Set specific, realistic throughput goals for the shift and follow up on them.
• Make sure the five foundations of throughput are in place while coaching the nuances of throughput to
improve speed of service.
• Celebrate with the team when goals are met or exceeded.
• Talk as a team after each peak to discuss things we can do better to improve throughput.

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15
Q

What is the SM’s 5 expectation and what 4 things can you do to achieve it?

A
  1. Lead the shift when you’re the senior manager on duty.
  • Complete the Manager Daily Checklists and the Owner’s Path.
  • Act as the Food Safety Leader.
  • Oversee cash handling policies and procedures.
  • Communicate with crew and managers and respond quickly and effectively to emergency situations.
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16
Q

What is the AP and GM’s 1st expectation and what 4 things can you do to achieve it?

A
  1. Select outstanding crew and managers.
  • Interview and make the hiring decision on each new crew member.
  • Onboard and start a new hire’s training as quickly as possible.
  • Ensure every team member represents the Chipotle brand and our values.
  • Recognize and develop managers who are willing and able to execute the Top 5 of their new role.
17
Q

What is the AP and GM’s 2nd expectation and what 3 things can you do to achieve it?

A
  1. Train every employee effectively.
  • Create a sustainable training system utilizing all of Chipotle’s training resources.
  • Adhere to all food safety policies and procedures exactly as they are written.
  • Provide timely, honest feedback to both the trainer and the trainee.
18
Q

What is the AP and GM’s 3rd expectation and what 4 things can you do to achieve it?

A
  1. Schedule your team appropriately.
  • Create thoughtful and accurate sales projections.
  • Provide enough people to deliver outstanding throughput during peak and non-peak times.
  • Provide the right people to complete prep accurately and on-time.
  • Pair trainees and trainers together with enough time to effectively train.
19
Q

What is the AP and GM’s 4th expectation and what 4 things can you do to achieve it?

A
  1. Deliver a safe food environment and an excellent guest experience.

• Work lunch, dinner and weekend shifts each week.
• Set the example of what a safe food environment and an excellent guest experience look like.
• Ensure all in-restaurant systems (Prep Sheet, Deployment Tool, Cooking to Needs Tool) are used in
order to deliver Food, Feel and Flow.
• Make sure our food on both lines meets our standards and discard anything that does not.

20
Q

What is the AP and GM’s 5th expectation and what 3 things can you do to achieve it?

A
  1. Achieve your annual sales & cash flow plan.
  • Communicate restaurant KPIs with managers and crew.
  • Execute local marketing tactics.
  • Attain food and labor targets while controlling expenses.
21
Q

What is the CTM’s 1st expectation and what 4 things can you do to achieve it?

A
  1. Select and build a bench of great crew trainers and managers.
  • Implement systematic recruiting, interviewing, onboarding and orientation practices for all trainees.
  • Identify and develop Certified Trainers who are willing and able to grow to their full potential.
  • Create development plans for high potential leaders to enable them to rise to the next level.
  • Develop MITs into proven, successful managers.
22
Q

What is the CTM’s 2nd expectation and what 4 things can you do to achieve it?

A
  1. Build and maintain a sustainable training culture.
  • Be a subject matter expert in all training systems and standards.
  • Be an early adopter of all training initiatives.
  • Teach others to effectively implement and maintain our systems.
  • Communicate a clear and compelling direction that inspires others.
23
Q

What is the CTM’s 3rd expectation and what 2 things can you do to achieve it?

A
  1. Create and execute effective scheduling systems.
  • Share accurate and timely information.
  • Analyze successes and failures to improve performance and inform future strategies.
24
Q

What is the CTM’s 4th expectation and what 3 things can you do to achieve it?

A
  1. Teach and deliver a safe food environment and an excellent guest experience.
  • Teach others how to deliver exceptional Food, Feel and Flow on every shift.
  • Proactively seek innovative ways to improve and enhance our guests’ experience.
  • Ensure that your team provides an excellent experience for our guests.
25
Q

What is the CTM’s expectation and what things can you do to achieve it?

A

Chipotle Knowledge (10 decks)

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