RMA Administrative Flashcards
Administrative
Patients are given appointments well in advance
Advance scheduling
Similar types of appointments are clustered together during the day or week
Cluster scheduling
A combination of more than one scheduling system is used
Combination scheduling
Two or more patients are scheduled for the same appointment slot
Double booking
Similar to wave scheduling, patients arrive at scheduled intervals during an hour, allowing time to catch up before the next hour begins
Modified-wave
Patients arrive at their own convenience and are seen on a first-come, first-served basis
Open-hours
Each patient is given an individual appointment time
Time-specified
Several patients are given the same appointment time beginning on the hour and are seen in the order they arrive, determine the number of patients per hour by dividing the hour y the average appointment length
Wave
What is needed to schedule an appointment?
Patients full name
Contact telephone numbers
Purpose of the visit
Duration of a Complete Physical Exam?
30-60 min
Duration of a new patient visit?
30-45 min
Duration of a Follow-up office visit?
5-15 min
Duration of the time for an emergency office visit?
15-20 min
Duration of a prenatal exam?
15 min
Duration of the time for a pap smear and pelvic exam?
15-30 min
Duration for a minor in-office surgery?
30 min
Duration for suture removal visit?
10-20 min
6 C’s of charting
-Clients words
-Clarity
-Completeness
-Conciseness
-Chronological order
-Confidentiality
Record the exact words
Clients word
Use precise language
Clarity
Fill out the entire form
Completeness
Be brief and to the point
Conciseness
Date entries in order
Chronological order
Protect the patients privacy
Confidentiality
