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Big Book > Risk Management/Predictable Preventable > Flashcards

Risk Management/Predictable Preventable Flashcards

1
Q

Known to many of you as the father of the U.S. nuclear navy________?

A

B. Hyman Rickover*

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2
Q

The primary mission of a supervisor is___________

A

C. Systems Implementation*

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3
Q

The basic rules of risk management are _______________

A

A. RPM – Recognize, Prioritize, Mobilize*

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4
Q

What are the Five Concurrent Themes for success_________?

A

A. Risk Management, Systems, Customer Service
B. Accountability, Integrity

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5
Q

Core critical tasks are High risk, Low Frequency, Non-Discretionary time events – like “shoot don’t shoot” or the “jail fire” or the “workplace violence”.

A

A. True *

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6
Q

Risk management is any activity that involves the evaluation of or comparison of risks and the development, selection and implementation of control measures that change outcomes

A

A. True *

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7
Q

There are _____ different families of risk management

A

C. 10*

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8
Q

The principle reasons that “systems” are not followed _________

A

A. Arrogance
B. Ignorance
C. Complacency

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9
Q

Great risk management guru of the 40s____________

A

A. Dr. Archand Zeller*

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10
Q

When evaluating “systems” you should conduct a DUI analysis and look for

A

A. Was there a properly (D)designed system in place
B. Was it (U)up to date
C. Was it being (I)implemented

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11
Q

There is a three-point guide on customer service and what we need to practice on every event we encounter. The points we should focus on is___________

A

A. Get things done right the first time
B. Treat people right all the time.
C. Add in the “WOW” factor whenever possible

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12
Q

Police personnel get in trouble for two things____________

A

A. Intentional misconduct
B. Negligence

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13
Q

RPDM, called _______________________________ is everything you do and experience is loaded into your hard drive. When you get involved in any task or incident, your magnificent brain quickly scans your hard drive and looks for a close match

A

Recognition Primed Decision-Making

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14
Q

In an average career of 30 years, less than one hour is really spent on this type of task

A

A. HR/LF/NDT*

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15
Q

_________of the incidents we get involved in are ones that we have done a lot (HF) or ones that give us total discretionary time.

A

C. Most*

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16
Q

Five issues which cause tragedy and are regularly seen when I study nasty consequences are always the same and are ____________

A

A. Complacency, Risk Homeostasis
B. Hubris, Fatigue
C. Distraction

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17
Q

Real training has three core components which are Job Description Specific, Focusing on HR/LF/NDT events in that job, The goal of training is verifying up front level of knowledge

A

A. True

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18
Q

Each law enforcement professional should receive a_______-minute training session per day focusing on the HR/LF tasks in general and the NDT tasks in particular.

A

C. 6

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19
Q

One systematic approach is a risk management tool known as SROVT which stands for __________

A

Solid, Realistic, Ongoing, verifiable, training

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20
Q

“Top Ten” list on how we get in trouble in law enforcement operations__________.

A

A. Vehicle and Roadway operations, Harassment Issues, Use of Force Issues, Custody/Detention Issues, Report Writing/Documentation
B. Off-Duty Behaviors, Decision Making Issues, Mental Health Issues, End of career – end of life planning, Integrity Issues

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21
Q

What are the Seven Rules of Rickover________________?

A

1) Rule 1 – must have rising standard of quality over time
2) Rule 2 – People running complex systems should be highly capable
3) Rule 3 – supervisors have to face bad news when it comes and fix it
4) Rule 4 – You must have healthy respect for the dangers and risks of your particular job
5) Rule 5 – Training must be constant and rigorous
6) Rule 6 – All the functions of repair, quality control, and tech support must fit together
7) Rule 7- The organization and members thereof must have the ability and willingness to learn from mistakes of the past

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22
Q

Author wears _______ hats, 33 yrs with CHP, 28 year lawyer, Risk Management hat, below 100 hat, lexipol hat

A

B. 5

23
Q

_____________of law enforcement agencies in Cali using Lexipol

A

95%

24
Q

Every nickel spent has potential to save a _________dollars

A

C. 1,000,000*

25
Q

______________ not behaving like ___________ is key cause in tragedies in LE

A

B. Supervisors/Supervisors

26
Q

______________ have a process in place to identify emerging risks

A

C. Do*

27
Q

Highest probability of causing grief is ________

A

A. HR/LF/NDT*

28
Q

Audits and inspections are__________ micro managing

A

NOT

29
Q

Analysis of _____ data is foundation for almost all of risk management

A

Past

30
Q

_________ is cornerstone of the 5 concurrent themes

A

A. Risk Management*

31
Q

Risk Managers focus on ________ prevention of problems

A

B. Pre-incident*

32
Q

orm – operational risk management lower case is ____________

A

A. how to manage specific event or incident*

33
Q

_________is a cancer that can spread quickly in organization, and if not eliminated, will destroy operations

A

B. Mediocrity*

34
Q

Systems is defined as______________

A

A. an organized or established procedure, or an accumulation of processes*

35
Q

Who wrote the Checklist manifesto________?

A

A. Dr. Atul Gawande*

36
Q

__________ is the risk management guru in the 70s. “smartest person find 15th way to hold paper”

A

Chaytor Mason

37
Q

Personnel get in trouble for two things, _________ misconduct and _________ conduct

A

B. Intentional/negligent*

38
Q

Every year ______ cops die from felonious intent

A

A. 50-60*

39
Q

In average 30-year career, less than _____ hour(s) is focused on HR/LF/NDT events

A

B. 1*

40
Q

Most of the incidents we get involved in are ______ or ones that give us total discretionary time

A

B. HF

41
Q

5 factors in RCF – People, Policy, Training, Supervision, _____________

A

A. Discipline*

42
Q

Five pillars of success in ORM (organizational risk management capital), people, policy, training, supervision, discipline

A

True

43
Q

To re-engineer the policy manual, first step is ___________

A

B. Risk assessment*

44
Q

Discipline is NOT a function of consequence, Discipline is a FUNCTION OF _______

A

A. Policy

45
Q

Training is the responsibility of _________

A

C. Everyone*

46
Q

Real training has three components and they are _______________

A

A. job description specific
B. focusing on HR/LF/NDT events in that job
C. goal of training is verifying up front level of knowledge

47
Q

SROVT training – Solid, Realistic, Ongoing, Verifiable Training. Built for CHP in the ______

A

B. 80s*

48
Q

Adults learn better by repetition than immersion

A

A. True*

49
Q

Every identifiable risk is a ___ risk.

A
  • manageable
50
Q

Real ___ is an ongoing process that permeates everything we do.

A
  • risk management
51
Q

When accountability is not present, you have___.

A

mediocrity

52
Q

the most common way that good people harm cops is through___.

A
  • vehicle operations
53
Q

If you are not getting ___ hours of uninterrupted sleep every night, you are suffering from fatigue.

A

7

54
Q

If you don’t have the experience, all you have to rely on is your___.

A
  • training

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