Risk Factors For Errors

Question 1

Personal factors: age, sensory deficits, state of health, stress, fatigue

Answer 1

Personal characteristics

Question 2

Similar product names, complex insurance plans,

Answer 2

Extra organizational factors

Question 3

Poor working conditions, poor illumination, high noise level, high ambient temperatures, frequent phone or patient disruptions

Answer 3

Work environment

Question 4

Concerns related to finances, customer service l, quality of employee work life, high output demands, long work hours

Answer 4

Intraorganizational

Question 5

Conflicts among coworkers or with patients may be disruptive from tasks, general interruptions from people

Answer 5

Interpersonal factors

Question 6

Failure to communicate effectively among fellow employees or health care professionals, lack of clarification

Answer 6

Lack of effective communication

Question 7

Failing to check drugs before dispensing, noncompliance with policy

Answer 7

Failure to comply with policy

Question 8

Inadequate knowledge, inexperienced recent graduates in positions where they cannot interact with a more experienced pharmacists, no specialists covering jobs that require specialists

Answer 8

Lack of knowledge

Question 9

Not counseling a patient, providing incorrect information during patient counseling, not understanding patient literacy to ensure appropriate use of medication

Answer 9

Lack of patient counseling

Question 10

High workload

Answer 10

Excessive task demand