Reward & Performance management Flashcards
Taylor controlled workers output through:
Scientific Management
Max Weber’s version of performance management was:
Bureaucracy
Elton Mayo viewed performance management through the:
Hawthorne Experiments
More recently companies like Toyota manage performance with:
Lean management (TQM etc)
What is management by objectives (MBO)?
Gilmore and Williams 2013 describe it as goals that enhance an individual’s about to create intention that enables them to achieve a desired goal’
How does MBO work?
By goal congruence
Participation
Ongoing review and evaluation of results
Planning improvements in performance
What are SMART objectives?
Specific Measurable Achievable Relevant Timely
What is performance appraisal?
Meetings to review progress and the future: Top down (management communication) Two way (appraisal as chance to raise issues) 360 degree (feedback from range of people) Self-appraisal (employees assess themselves before top down)
What are the key challenges?
Dealing with poor performance
Smart objectives
Lack of enthusiasm from management
Links between financial vs development
What radical view did Edwards and Wajcman, 2005 have of performance appraisal?
The conflict nature of the employment relationship means appraisal will never work. It is a control mechanism of the employer
What does the reward system consist of?
Extrinsic and intrinsic rewards
What are extrinsic rewards? Give examples
Pay - eg salary, overtime, commission
Non-pay eg. Holidays, company car
What are intrinsic rewards? Give examples
Job satisfaction, fulfilment
What are the five key elements a performance management reward system should have? (Barton and Gold, 2012)
Strategy Objectives Options Techniques Competitiveness
Beardwell and Thompson (2014) describe performance management as
How an organization’s coordinates and directions actions to achieve the organization’s goals
