Conflict And Resistance At Work Flashcards
1
Q
What conflicts of interest?
A
Profit distribution
Flexibility
Ethical concerns
2
Q
What ways might resistance manifest itself?
A
Individual or collective
Organised or unorganised
3
Q
What are some costs of conflict?
A
Strikes=400 million Stress= £12 billion yearly Absenteeism= £13.2 billion Petty theft=70% business losses Sabotage
4
Q
What is The long wave theory?
A
Strike activity is related to trade cycle
5
Q
What is the mobilisation theory? (Kelly, 1998)
A
Awareness of common interests
Sense of injustice
Attribution of blame
Cost-benefit calculations
6
Q
How does ONS define strikes?
A
Stoppage of work
10 employees or more
At least one day
Loss of at least 100 working days
7
Q
How can Hr manage resistance?
A
Ability to appeal against decisions
Consistency in policy application
Employee involvement and participation
Cause of conflict
8
Q
What are some common causes of conflict?
A
Scarce resources Roles Poor communication Power and status Goal divergence Conflicts of interest
