Revision 2 Flashcards

1
Q

What type of external environments are there

A

Country environment (otherwise known as macro environment, general environment)

Industry environment (otherwise known as micro environment, industry/market place environment or competitive environment )

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What model to use with country environment

A

PESTEL

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What model to use with industry environment ?

A

Porter 5 forces

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does PESTEL stand for

A

Political
Economy
Social
Technological
Ecological
Legal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is covered under political (PESTEL)

A

Government
Government policies
Government subsidiaries/loans
Government approvals/license
Political stability
Taxes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is covered under Economy (PESTEL)

A

Economy
Economic growth
Economic downturn
Recession

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is covered under Social (PESTEL)

A

Prosperous developed nation
Standard of living
Educated population
Unemployment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is covered under technological (PESTEL)

A

Plant & machinery
Skilled workers
IT/technology
Internet/online
Roads and infrastructure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is covered under ecological

A

CO2 emission
Carbon footprint
Recycling
Pollution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is covered under legal (PESTEL)

A

Laws
Legislations
Patent/trademark/copyright

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the the 5 forces within porter 5 forces

A

Power of customer
Power of supplier
Threat of new entrants
Threat of competition
Threat of substitute product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Elaborate on power of customer with porter 5 forces ?

A

Factors to decide whether high or low
1. Size of customers (eg large global customer )
2. Any brand or uniqueness in our product
3. Customer willing to pay any premium ?

Words to look out for
1. Customers
2. Buyers
3. Consumers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Elaborate on power of Supplier within porter 5 forces

A

Factors to decide whether high or low
1. Size of supplier
2. Are we willing to pay a premium ?

Words to look out for
1. Supplier
2. Vendor
3. Manufacturer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Elaborate on threat of new entrant within porter 5 forces

A

Look for barriers to entry
1. Patents
2. Government approval
3. Government license
4. Franchise

If barrier is high then threat is low

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Elaborate on threat of competition within porter 5 forces

A

Words to look out for
1. Competition/rivalry
2. Number of competitors
3. Market share
4. Patents / franchise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Elaborate on threat to substitute within ports 5 forces

A

Words to look out for
1. Alternative
2. Substitute

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is strategic position analysis

A

If question asks to analyse the strategic position of XYZ company you need to include 3 things

  1. Macro / country environment - PESTEL
  2. Micro / Industry environment - P5F
  3. Internal factors
    a. Human Resources (experience, expertise, management competencies)
    b. Financial Resources (profitability, financial position, gearing)
    c. IT/Brand (goodwill, online, website)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

When to use SFA framework

A
  1. To evaluate a “proposed” strategy
  2. Should only use when we plan to “ACQUIRE” another company either in same country or another country
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What does SFA stand for ?

A

Suitability
Feasibility
Acceptability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Elaborate on suitability within SFA Framework

A

Focuses on the external factors of acquiring Which are:

Home country

Target country

Target company

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What to include in a briefing paper

A

Briefing paper (header underlined)

TO:
FROM:
SUBJECT:
DATE:

(Opening sentence e.g this briefing paper…)

Blahblah

Sincerely

No need to add conclusions in briefing paper unless specified in question

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Elaborate on feasibility within SFA Framework

A

Focuses on internal factors of acquiring which include

Human Resources - E.g. do we have acquisition experience from the past? Do we have experience of managing similar businesses? Do we have experience of working in an overseas country?

Financial resources-e.g. do we have funds to acquire another company? Look at the gearing ratios

Technology and brand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Elaborate on Acceptability within SFA Framework

A

Focuses on financials of the target company

  1. Will shareholder accept the proposed strategy?

If family owned company managed by the owners then it is acceptable

If listed company then shareholders will accept if it has a positive NPV

  1. If target company is based in another country then we have to consider any cultural differences
  2. Review financial projections/analysis
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

How to format a report

A

It’s the same as the briefing paper

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Within professional skills marks, if examiner asks for evaluation what are they actually after

A

Both the pros and cons I.e give a balanced view

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

5 points to remember when reviewing financial projections

A

This works throughout different proposals however for example within the SFA framework under ACCEPTABILITY there is a “review financial projections / analysis” paragraph so the 5 points are;

  1. Projections should be based on discounted cash flow using a sensible discount rate
  2. Calculate simple payback period (using pre-discounted cash flow)
  3. Review assumptions for any apparent stupidity (I mention in your answer that the adequacy of the assumptions need to be revalidated)
  4. Mention in your answer that tax applications need to be considered if any

Mention in your answer that’s a sensitivity analysis should be performed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What is corporate parenting strategy

A

Corporate parenting looks at the relationship between head office and individual business units. This will become more important if the business follows the root of growth through acquisitions.

Factors to look at when comparing subsidiary business units performance with one another

Remember acronym “b simp” for your parent

Industry status (growth, maturity, decline)

Market share percentage (increasing, maintained, declining)

Profit margin percentage (increasing, maintain, declined)

BCG assessments (star, cash cow, dog, question mark)

Strengths/weaknesses/primary reason for acquisition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What is the BCG assessments

A

The Boston consulting group matrix which incorporates the concept of the product life-cycle is a useful tool which helps management teams to assess existing and developing products and services in terms of the market potential.

Star = high market share + growing market

Cash cow = high market share + mature market

question mark = low market share + growing market

Dog = low market share + mature market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

How to apply future strategy based on the BCG matrix

A

Depending on where the company sits within the BCG matrix will determine the next steps the company should make.

Star = expand

Cashcow = harvest

Dog = divest (abandon)

Question mark = invest / improve or divest

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What is the ansoff matrix

A

The absoff matrix is a 4 boxed matrix and if you start at the bottom left corner, the further you go from this the more risk you are taking.

Least to high risk

  1. Existing market & existing costs products = market penetration
  2. Existing market & new product = product development
  3. New market & existing product = market development
  4. New market & new products = diversification
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What is the Harmon process matrix

A

The Harmon process matrix looks at the process complexity on the x axis and strategic importance on the y axis and this determines the steps to take

  1. If both low then outsource or automate using off the shelf software
  2. If process complexity low and strategic importance high then automate using bespoke software
  3. If strategic importance low but process complexity high then outsource to a specialist
  4. If both high then automate using bespoke software & hire best resources
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What is the Mendelow’s stakeholder matrix ?

A

It’s a 4 box matrix with “power” on the x axis and “interest” on the y axis and determines how we should interact with particular stakeholder groups

  1. If low low = minimum effort
  2. If power is low but interest is high = keep informed
  3. If power is high and interest is low = keep satisfied
  4. If high high = key player
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Where do the stakeholders fall within mendelows matrix

A
  1. Min effort
    - minority shareholders
  2. Keep informed
    - employees
    - community
    - smaller customers
    - trade union (if not powerful)
  3. Keep satisfied
    - Government
    - Major customers / Suppliers

4 key player
- shareholders
- board of directors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

What is the cultural web model

A

The cultural web model is like a set of ingredients that we can buy increase the culture of a company which can also give a company competitive edge

  1. Power structure
    - who has power is it strict or not
    - who is leader of organisation, what is CEOs personality, style and habits
  2. Organisational structures
    - the structure of the board (Ed’s vs Neds)
    - is the organisation flat or tall, is there strong hierarchy ?
  3. Control systems
    - is organisation cost or quality focused
    - performance management and reward systems
  4. Rituals & routines
    - daily routines, opening hours, flexible working, dress code
  5. Symbols
    - logos, quotes, corporate colours
    - fancy cars , lavish benefits
  6. Stories & myths
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

What is the context of change model

A

When you are bringing change into the organisation then it has to be planned thoroughly

Below are the steps for change management

Remember, Scott realised that Carl could probably play really rad

  1. Scope aka size is it a big change of small change
  2. Reason / justification for bringing the change
  3. Timing - when the change will be implemented from ? Immediate or gradual ?
  4. Capacity / Resources - does the company have the required resources, human, technological, financial etc
  5. Capability - do we have prior experience of making change
  6. Power - does the one leading change have sufficient power
  7. Preservation - strengths from existing environment need to be retained

8.readiness - are the employees ready to accept the change of will there be resistance

  1. Resistance - who will be the people / stakeholder to resist change and how to deal with them
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

What are the types of risk management strategies ?

A

Transference - transfer risk to third party (insurance, outsourcing or franchising)

Avoidance - eliminate risk by totally avoiding activities which causes risk

Reduction - reduce the impact and probability of the risk by implementing controls

Acceptance - accept the consequences of the risk. Normally for small risks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

3 things to remember with budgets

A
  1. Flexed budget - can’t compare actúale with original budget so do a flexed budget
  2. Compare actuals with
    - flexed budget
    - prior year actuals
  3. Reasons for variance should be explained
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

How to track a project

A

Project measures

  1. Quality
  2. Time
  3. Cost

Post project review - how was project manages

Post implementation review - was objectives achieved ?

39
Q

What is a project initiation document ?

A

A PID is a planning document that defines;

Background / introduction

Scope / objective

Cost and benefit analysis

Key stakeholders (eg project sponsor, project manager, project team, customers/suppliers/governments)

Project duration / timeline

Project risks

Project constraints (HR / expertise, financial resources etc)

Major assumptions used

Project monitoring and reporting procedures

40
Q

What are advantages of e business

A

No geographical limitations

More revenue (globalisation)

Lower costs

Customer convenience (buy 24/7)

Improved marketing

41
Q

What are the disadvantages of E business ?

A

Hardware costs

License costs

Website development

Increasing IT staff

Integration with current systems

Security risks (hacking, virus, cyber fraud, data privacy)

Legal complexities due to globalisation

Redundancy costs

42
Q

What are the advantages of big data

A

Deeper insight into data

Better marketing and pricing strategy

Improved customer service

Increased competitiveness

Development of customised products

New sources of revenue

43
Q

Disadvantages of big data

A

Data security

Data storage

Costly

Legal / regulations

44
Q

What is customer relationship management ?

A

CRM Specialised software to maintain customer relationship through regular communication with customers electronically

45
Q

What are examples of customer acquisition with CRM

A

Collect email data
Sending relevant emails and articles
Sending demos or videos

46
Q

What are examples of customer retention with CRM

A

Reminders/notifications
Order placing and tracking
Auto payments
Reports and summarise

47
Q

What are advantages of CRM

A

Better interaction/communication with customers

Marketing and relationship building (emails – notifications – individualisation)

Sales management (enquiries, order placing, order tracking, order payments)

After sale service (feedbacks, complaints, reminders, FAQs)

Analysis (trend analysis, data mining, intelligence, big data)

48
Q

What are risks to hardware (IT risks and security)

A

Unauthorised access to service
Damage/ malfunction
Theft
Power failure
Fire/flood/earthquake

49
Q

What are some security/controls regarding hardware (IT risks and security)

A

Security guards
Biometrics
Swipe cards
CCTV
Fire protection
Generators

50
Q

What are risks regarding data/software (IT security and risks)

A

Unauthorised access
Hacking
Virus
Cybercrimes/frauds
Date of us
Software manipulation/errors

51
Q

What are some security/controls regarding data/software (IT risks and security)

A

Logical access controls (passwords)
-at least eight digits
-change regularly
-don’t write or share with anyone
-lockdown at the three incorrect attempts
-OTP (one-time password)

Back ups
Firewall
Audit trails
Antivirus
Segregation of duty

52
Q

What is corporate code of ethics

A

They are issued by organisations and are applicable to all employees

They are split into three main categories

  1. Employees
  2. Customers / Suppliers
  3. Society / Community
53
Q

Give examples on how corporate code of ethics affects employees

A

Better pay

Staff turnover

Staff training

Working conditions

Health and safety

Gender equality

No discrimination

Diversity

54
Q

Explain how corporate code of ethics affects customers/suppliers

A

Product quality

Product safety

Personal data and privacy

Fair business practices

Fair play with suppliers

55
Q

Explain how corporate code of ethics affects society/community

A

Job opportunities

Corporate social responsibility (CSR)
- Environmental responsibility
-Ethical responsibility
-Philanthropic responsibility
-Economic responsibility

56
Q

How to ensure the independence of non-executive directors

A

Not an employee of the company for the last five years

No business or financial relationship with company for at least three years

Not a non-executive director in the same company for more than nine years

Don’t have close family/friendships ties with exec directors

No Family member working in the company in senior position

No share in profits or having share options of the company

57
Q

What does the nomination committee do

A

Firstly they are majority in non-executive directors

Decide the size of the board
Ensure sufficient knowledge, skills and experience is available
Balance between executive directors and non-executive directors
Appointment of new directors
Training and succession planning

58
Q

What are the advantages of having board committees

A

More focused and specialised

More time can be spent by committees as full board has limited time

Board can focus more on strategic and business matters

High involvement by non-executive directors (e.g. audit or remuneration committees)

Increase shareholder confidence

59
Q

Why insider-trading is not allowed

A

Directors have to act in the primary interest of shareholders and not to make personal gains

Directors have to maximise long-term value of the organisation. If insider-trading is allowed, then it is likely that the directors would be tempted to take short-term decisions to make personal gains

Insidertrading can damage the reputation and integrity of the capital markets of the country

60
Q

What are the main differences between family owned versus listed companies

A

More corporate governance regulations applicable to listed companies

Role of chairman and CEO are split

Sufficient number of non-executive directors

Both committees

Board is accountable to external shareholders

Decisions are based on voting rights (not dominated by one person)

Directors remuneration based on performance

Higher focus on risk management and internal audit

Whistleblowing arrangements

61
Q

What are the differences between financial statements and integrated reports

A

Financial statements
-focus on financial information
– focus on historic performance
-focus on share capital
-less emphasis on social and environmental aspects
– short-term/annual results

Integrated reporting
– focus on overall business performance
– focus on future strategies
-focus on six capitals
-integrates social and environmental aspects in strategies and decision-making
-long term value creation

62
Q

What is the definition of integrated reporting

A

An integrated report It’s a concise communication and demonstrating the link between

Governance (mission/objectives)

Strategy

Financial performance

Social and environmental context

63
Q

Thanks What are the contents of an integrated reports

A

Organisations overview

External environments (PESTEL / porters five forces)

Swot analysis

How organisation create value

Future plans and strategies

Key risks

Six Capitals

Social and environmental initiatives

64
Q

What are the 6 capitals (integrated reporting)

A

Interestingly Manchester sity need five more Haalands

  1. Financial capital
    - overall financial performance and position of the company
    - sources of funds for future strategies
  2. Manufactured capital
    - tangible assets eg current or non current
  3. Intellectual capital
    - R&D
    - brand
    - parents
    - technical
  4. Human capital
    - Knowledge, skills and experience of employees
    – productivity and efficiency
    -staff turnover
    -staff satisfaction surveys
  5. Social capital
    (Relationship and trust builds with key stakeholders including)
    -customers
    -suppliers
    -society/communities
    -governments
  6. Natural capital
    -CO2 emissions/carbon footprint
    -recycling/disposal of waste products
    – pollution/spillage
    – use of scarce resources (e.g. oil, trees, etc)
65
Q

What are the advantages of integrated reporting

A

As integrating reporting is voluntary disclosure, it’s enhances organisations image and reputation for transparency

Effective communication with all stakeholders

Demonstrate how organisation create value

Integrate social and environmental aspects and strategies and decision-making

Focus on six capitals of the organisation

Better understanding and decision-making by shareholders, stakeholders and potential investors

Attracts investments at a lower cost of capital (due to availability of great information)

Gives competitive edge over other companies

66
Q

What are the disadvantages of integrated reporting

A

Too much commercial information/strategy is disclosed

Valuation of six capitals is subjective nature

67
Q

What type of organisations use Intergrated reporting

A

As there is so much info commercial companies tend to stay clear as don’t want to give competitors unnecessary info. They are mainly used by charities

68
Q

What are the social footprints

A

The social footprint relates to 3 categories

Employees

Customers/suppliers

Society/community

69
Q

Elaborate on employees regarding social footprint

A

Staff turnover
Staff training
Gender equality
No discrimination
Working conditions
Health and safety
Better pay diversity

70
Q

Elaborate on customers/suppliers regarding social footprint

A

Product quality
Product safety
Personal data and privacy
For business practices
Fair play with suppliers

71
Q

Elaborate on society/community regarding social footprint

A

Job opportunities
Corporate social responsibility (CSR)

72
Q

What is environmental footprint

A

Environmental footprint focuses on three categories

Natural resources

Waste products

Pollution

73
Q

Elaborate on natural resources regarding environmental footprint

A

Depletion of scarce resources

E.g. trees minerals oils

74
Q

Elaborate on waste products regarding environmental footprint

A

Disposal of waste products

Recycling

Environmentally friendly packaging

75
Q

Elaborate on pollution regarding environmental footprint

A

Carbon footprints

CO2 emissions

Recycling

Pollution

Green

Spillage

76
Q

What is risk

A

Risk is any future incident which can cause damage or harm to the organisation

77
Q

What are the key risks which organisations face

A

Remember acronym “mmh libre clifftop”

market risk
Market share/competitive risk
Health and safety risk

Legal and compliance risk
Intellectual risk
Business/strategic risk
Reputation risk
Environmental risk

Credit risk
Liquidity risk
Interest rate risk
Financial risk
Foreign exchange risk
Technology risk
Operational risk
Political risk

78
Q

How can you diversify risk

A

Product diversification

Industry diversification

Geographical diversification

79
Q

What is the risk management process

A

Commitments from top management (board)

Create a formal risk committee at board level

Risk assessment:
1. Make a list of risks which organisation faces
2. Analyse the impact and likelihood
3. Prioritise the risks based on above
4. Plan mitigation actions (one can use the heat map and TARA model)
5. Prepare risk register
6. Regular monitoring of risks an keeping update of risk register

Staff training

Appointment of risk manager

Risk audits

80
Q

What is a risk register

A

It is a formal document in which organisations mention all the key risk faces along with its mitigation strategies. This is a live document which is updated regularly as risk or dynamic and changing

81
Q

Advantages of risk committee

A

More focused and specialised
More time can be spent
Board can focus more on strategic matters
Higher involvement of non-executive directors
Higher shareholder confidence

82
Q

What are the four lines of defence regarding risk

A

First line of defence - employees
1. Proper policies and procedures
2. Training
3. Regular performance evaluation
4. Reward or punishment

Second line of defence - managers
1. Supervise employees
2. Review and monitor their performance
3. Risk and compliance departments

Third line of defence - internal audit
1. Objective review and assessment of risk management activities
2. Having good knowledge of organisations internal controls and systems
3. But may not be 100% independent

Forth line of defence - External Audit
1. External audit or bodies
2. More independent than internal audit
3.fresh pair of eyes
4. Have wider industry knowledge
5. However less knowledge about the organisations internal controls and structures

83
Q

What are the roles of internal audit

A

Reviewing risk management procedures

Evaluating internal control systems

Reviewing accounting controls and reporting

Reviewing operational effectiveness and efficiency

Reviewing legal compliance

Special investigations or assignments (eg fraud investigation)

84
Q

What are the factors to decide whether an organisation needs an internal audit

A

Any legal requirements

Size, complexity and growth of organisation

Risk levels

Number of employees

Geographical dispersion (multiple/overseas locations)

Centralised or decentralised set up

Quality of systems and internal controls

High frequency of breaches or frauds

Cost benefit considerations

85
Q

What are the roles of the audit committee

A

Audit committee is responsible to ensure that auditors remain independent and financial reporting is accurate and reliable

Its roles are

Accuracy of financial statements

Timely regulatory reporting

Monitoring internal audit function

Managing external auditors

Provide whistleblowing arrangements to prevent fraud and misposting

86
Q

What does a responsible leader focus on ?

A

Traditionally only shareholders (profitability) however now:

Multiple stakeholders (and not to shareholders) while making strategies

Social responsibility/contribution (e.g. employee health and safety, job opportunities, corporate social responsibility etc)

Environmental sustainability (e.g. pollution, recycling, scarce resources, waste management)

Ethical and moral behaviour (e.g. honest and truthful, pay for taxes, miss mistakes, et cetera)

87
Q

What are the benefits of responsible leadership

A

Enhance reputation

Improved staff morale leading to increased efficiency and greater staff retention

Military to attract good talent/resources

Customers, suppliers and investors would like to associate with such organisations

Long-term growth in profitability and value of company

88
Q

What are the risks relating to environmental sustainability issues

A

Operational risk (business disruption)

Regulatory risk (legal fines and penalties)

Reputational risk (bad publicity)

Business risk (loss of customer and market share)

Financial risk (Losses)

89
Q

What are the four cultural stereotypes for businesses

A

Power culture
This is where power is concentrated in one person usually the founder but as the business grows this can become more dangerous as his power grows, actions such as splitting the CEO and chairman can reduce this problem

Role culture
This is traditional organisation where everyone knows their roles it’s as good in a stable market however does not lead to much flexibility or innovation

Task culture
Emphasis is getting the job done so flexibility is encouraged

Person culture
Where the employee is following a personal ambition in the context of the organisation interacts with the organisation as little as possible. Such as barristers or architects, it’s like they are individuals clustered together, a small galaxy of stars

90
Q

What are two models relating to ethical decision making

A

For example accepting a bribe on an audit

  1. The American Accounting Association
  2. Tuckers 5 question model
91
Q

What are advantages of two tiered board structure ? (Eg board of trustees/ NEDs and management board / EDs)

A

Segregation of duties
Supervisory role (safeguard) to ensure management don’t act in own interest / fraud
Board consider needs of all stakeholder (inc external ) whereas management tend to look internally
Transparency

92
Q

How best to set up slides

A

Pick a topic and then used to headers (features & benefits) and put brief notes on each e.g

Social media presence

Benefits
- two way communication
- highly interactive

Benefits
- global communication
- reach wider demographic

93
Q

What to do if states “Analysis Skill”

A

Identify reasons for variance / issue e. If revenues has fallen then what are reasons

94
Q

When is revenue recognised

A

When a performance obligation is satisfied