Review for Midterm Flashcards
Name all 6 ethical concepts
Ethical communication
Transparency
Inclusion
Equity
Leadership and ownership
Commitment of resources
Reliability
Ethical communication is
useful, fair, open, accurate
UFO in the Air
Transparency
show all information, be upfront about all info you have, be open and willing to chat,
Inclusion
including people, bringing everyone to the table, bringing stakeholders tp the table
equity
giving everyone included a voice
leadership and ownership
needs guidence, collaboration with stakeholders
Leading by Example:
Taking Initiative:
Being Accountable:
Problem-Solving:
commitment of resources
program funding all the way through
reliability
dependability
Consistency in Decision-Making:
Follow-Through on Commitments:
transparency:
Meeting Deadlines:
Name all 8 communication barriers
Difference in frame of reference
Distractions
Information overload
Hierarchy, your status versus others
Prejudice, bias that you have
Language, spoken or terminology
Physical distance, proximity of the participants to each other
Faulty communication skills
How do you resolve issues with Difference in frame of reference?
FIND COMMON GROUND
Listen actively , be open-minded, be curious use body language, ask questions, listen dont talk
How do you resolve issues with Distractions?
How do you resolve issues with Distractions?
Turn off cell phoneBe prepared, eliminate them, meet in a neutral location
How do you resolve issues with Information overload?
Keep it clear, organized graphics, use brief meetings, multiple speakers, question and answer sessions, use an agenda, gauge audience, watch how you present information
How do you resolve issues with Hierarchy (your status versus others)and Prejudice (bias that you have)?
premote collaboration, bring in third party communicator Show respect/civility through non-verbal situational actions. Use preventive care
How do you resolve issues with Language (spoken or terminology)?
Remove slang/terminology that cannot be well understood, use interpreter
How do you resolve issues with Physical distance (proximity of the participants to each other)?
Meet in person, virtual platforms and use nonverbal Communication