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Business Administration Review > Review for Exam > Flashcards

Review for Exam Flashcards

1
Q

The governing body in Nova Scotia for DVMs and RVTs to practice medicine is the:

A

NSVMA

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2
Q

The governing body exclusively for RVTs in Nova Scotia is:

A

EVTA

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3
Q

For referral type specialty medicine in Nova Scotia for pets, what is the main facility available?

A

AVC-The Atlantic Veterinary College

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4
Q

What is the primary facility for emergency after hours care for pets in the HRM?

A

Metro Animal Emergency Clinic (MAEC)

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5
Q

What is VCA?

A

A veterinary corporation

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6
Q

Name the three main companies that distribute medications to veterinary hospitals

A

CDMV, Summit and Chiron

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7
Q

Sales Representatives can provide to clinics:

A
  1. resources
  2. education
  3. tech support
  4. science-based case study information
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8
Q

CDMV has been servicing veterinarians since

A

1972

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9
Q

What are some benefits to a compounded medication

A
  1. difficult to medicate
  2. allergic patients
  3. specific dosing sizes
  4. backordered and discontinued medications
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10
Q

What are the Veterinary Pet Food Companies?

A

Hills, Royal Canin, Purina Veterinary Diets, Rayne

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11
Q

Nutraceutical: (definition)

A

Products derived from food sources that provide both nutritional and medicinal benefits

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12
Q

Pharmaceutical: (definition)

A

Drug or medicine prepared or dispensed in pharmacies and used in medical treatment

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13
Q

Business Administration definition:

A

The work of managing an organization’s resources , time and people

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14
Q

The Business Administration aspect of a VA’s duties entail what tasks? (7 options)

A
  1. patient admission
  2. consent signatures
  3. treatment plan discussions
  4. filling prescriptions and instruction review
  5. inventory assistance and management
  6. post-surgical and medical instruction review
  7. reception duties
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15
Q

What types of messages might you find on voicemail at the start of the day

A
  1. appointment cancellation
  2. appointment request
  3. fee inquiries
  4. animal health questions
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16
Q

What is important at the beginning of the outgoing voicemail message to the public?

A

tells clients what to do in case of an emergency

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17
Q

How is it best to triage voicemail messages?

A
  1. prioritize emergencies
  2. address message ASAP to acknowledge that it has been received
  3. ensure correct individuals are notified of required callbacks
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18
Q

Why is the manner in which the phone is answered so important to the business aspect of the clinic

A

first point of contact

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19
Q

It is ok to cover the phone to ask someone in the clinic a question rather than place them on hold.
T or F

A

False-this is unprofessional as they can hear that there is a conversation happening and you have covered the phone

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20
Q

Smiling is reflected in your voice on the phone
T or F

A

True

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21
Q

It is ok to interrupt a client on the phone if there is something more urgent going on in the clinic
T or F

A

False-never interrupt, wait for an opening to interject if it is an emergency, in a non emergent situation always let them finish their entire thought-take notes, acknowledge what they have said to confirm you have been listening-mirror conversation

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22
Q

What does triage mean in regard to scheduling appointments

A
  1. degree of emergent or non-emergent situation
  2. Consider schedule block offs
  3. consider procedure and what staff are available
  4. length of time required for appointment
  5. species considerations and patient/client alerts
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23
Q

Reminders are generally performed how many days before the appointment

A

24-48 hours

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24
Q

When processing a payment what should you do prior to putting it through the debit machine

A

Check it over for accuracy and go over the fees with the client so they know exactly what they are being charged for

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25
Q

What medications do VAs never prepare

A

Controlled drugs/Narcotics

26
Q

What is required for a prescription medication to be dispensed to a client

A

a veterinary/client/patient relationship as which relates to a physical in the last 12 months and a DVM prescription

27
Q

Disinfection destroys or inactivates the bacteria and viruses identified of the product’s label
T or F

A

True

28
Q

Cleaning removes dust, debris and dirt from a surface by scrubbing, washing and rinsing.
T or F

A

True

29
Q

Sanitizing reduces the bacteria identified on a product’s label
T or F

A

True

30
Q

What is required anytime a floor is wet in the clinic?

A

wet floor sign

31
Q

how should product shelves be cleaned and why

A

from top down, dust will fall onto lower shelves as you clean

32
Q

what is a good way to determine how clinic looks from the clients’ perspective

A

sit where they sit and look around

33
Q

what are some really difficult odours to conquer that can also impact the pets’ experience in clinic

A

tom cat urine and anal glands

34
Q

What is a reorder point in Inventory management?

A

A specific level at which stock needs to be replenished.

35
Q

A free pet insurance trial is offered to pets of what age?

A

8wks-4yrs of age

36
Q

A free pet insurance trial is for what period of time?

A

6 weeks

37
Q

The benefits to ezyVet being cloud based are: (4)

A
  1. can be accessed anywhere from any device.
  2. no server backups required
  3. automatic updates
  4. convenient subscription fee-no big installation investment
38
Q

List the structure of a professional email reply.

A
  1. greeting
  2. client name
  3. line break
  4. clear, concise response
  5. closing comment
  6. signature
39
Q

List in house blood testing that is available, excluding snap tests.

A

CBC
Chem 6
Chem 10
Chem 17
PCV and total proteins
electrolytes
blood smear
T4/SDMA

40
Q

What are the in clinic snap tests we can perform?

A

4DX
Felv/FIV
Parvo
giardia
proBNP

41
Q

How would you switch the layout of a word document from portrait to landscape?

A

orientation

42
Q

What is the online store for clients through vet clinics for food and supplies?

A

The Vetstore

43
Q

What are the three Resume formats?

A

chronological, functional and combination

44
Q

If you have experienced gaps in your employment history it is best to use which resume format.

A

Functional

45
Q

Define gross pay?

A

Total earnings prior to deductions

46
Q

List the 5 freedoms for animals.

A

Freedom from:
1. hunger and thirst
2. discomfort
3. pain, injury and disease
4. freedom to exhibit normal behaviour
5. fear and distress

47
Q

List deductions from your gross pay

A

CPP, EI, income tax, RRSP, benefits

48
Q

Why does bone appear white on an x.ray?

A

the bone absorbs the energy and does not expose the film.

49
Q

There is only one style of bullet point that can be used in word. T or F

A

False

50
Q

Clients can order prescriptions through the Vetstore. T or F

A

False

51
Q

What does ultrasonography use to produce images of internal structures in the body?

A

high frequency sound waves

52
Q

Using a hyperlink is the only way to view a video in powerpoint. T or F

A

False

53
Q

Reconciliation of sales in the clinic is the process of:

A

matching and comparing figures from a totals transaction sheet, with the receipts and funds accepted

54
Q

In microsoft excel you can copy data or formulas by:

A
  1. copy, cut and paste
  2. commands on a shortcut menu
  3. buttons on the standard tool bar
55
Q

What are crucial items on a cheque that can make it fraudulent or useless.

A
  1. stale date
  2. no signature or on wrong line
  3. dollar values do not match in written and digit form
  4. bank account digits at bottom illegible or torn off
  5. name does not match client
56
Q

List two pieces of information that are critical to know before a client walks into the building with their pet

A
  1. pet name and gender
57
Q

Name the fund for compassion accounts at SPCA Veterinary Hospital.

A

Sunshine fund

58
Q

Who is the carrier of the SPCA Pet Insurance?

A

Pet Secure

59
Q

A cover letter should summarize your resume for a prospective employer. T or F

A

False

60
Q

What is critical in medical record keeping and a necessary fact to remember?

A

If it is not written down it did not happen

Business Administration Review (2 decks)

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