REST OF THE DEF Flashcards
Business objectives:
business objectives refer to the stated, measurable targets of how to achieve business goals
Productivity:
refers to a ratio of the output of goods and services to the inputs used to achieve that output
Rate of productivity growth
refers to the measures of the business’s ability to transform inputs into outputs.
Rate of staff absenteeism:
refers to a percentage indicating the number of workdays lost due to unscheduled staff absence from work, especially without a good reason
Level of staff turnover:
refers to the Level of staff turnover refers to the rate at which employees leave an organization and are replaced by new ones.
Level of wastage:
refers to a production process that will give an indication of business efficiency and is a measure of resources that have not been converted to outputs
Number of customer complaints:
refers to the number of written or verbal expressions of dissatisfaction from customers about an organisation’s products or services
Number of workplace incidents:
refers to the number of unplanned events interrupting the workflow that may or may not include injury or property damage
Human Resource Manager:
refers to an individual who coordinates all the activities involved in acquiring, developing maintaining and terminating employees from a business’s human resources
Human Resource Management:
the management of a wide range of responsibilities relating to the human (employees) function within a business in order to increase the efficiency of both employees and the business
Employee engagement
refers to the commitment that employees feel towards a business based on identifying with its values, vision and objectives and the way the business operates
Promotion:
refers to where an employee is moved to a higher level position within the business
Remuneration
refers to the amount a person is paid for performing work tasks (i.e. job). It can take the form of cash and/or fringe benefits, and can be referred to as a wage or salary
Job enrichment
refers to making a job more challenging so workers are required to use their full capabilities and gain personal growth
Job enlargement
refers to making a job bigger or more challenging by combining various operations at a similar level (horizontal)
Job rotation
refers to where workers are moved between different jobs to increase variety of work and create a more flexible workforce
