response to complaint

Question 1

Subject Line

Answer 1

Dear Sir or Madam

Question 2

A Opening 1

Answer 2

We refer to your complaint of 22 june 2022

Question 3

B Apology 1

Answer 3

I am extremly sorry for the inconvenience
/
we apologize for the poor service this time

Question 4

B Apology 2

Answer 4

We perfectly agree with your demand for a price reduction
/
I promise it will not happen again

Question 5

C Explanation 1

Answer 5

We will investigate the matter to your satisfaction
/
I will make sure that everything will be to your entire satisfaction next time

Question 6

D Close 1

Answer 6

We will send you the products at out expense
/
It goes without saying that we will grant you a discount for the missing parts of the delivery
/
to make up the inconvenience we have caused, we would like to offer you a price reduction of … on your next order

Question 7

D Close 2

Answer 7

We hope that this solution will meet your approval