Responding To Sympmtoms 1 Flashcards
How do patients present to the pharmacy?
1: requesting advice about their symptoms
2: asking to purchase a named medicine
3: combination of information about their symptoms and a product e.g. ‘is solpadeine the strongest thing for a headache?”
What does responding to symptoms involve?
Listening
Asking questions to gather information
Knowing about a lot of complaints/ conditions
Working with patients/ 3rd party
Considering the range of treatment options
Having good product knowledge
Knowing the evidence base
Giving general and lifestyle advice
Knowing when to refer
Knowing who to refer to
Distinguishing between minor and major illness
What is WWHAM?
Who is the patient?
What are the symptoms?
How long have the symptoms been present for?
Action already taken?
Medication being taken?
What does ASMETHOD mean?
Age/ appearance of patient
Self/someone else?
Medication currently taken?
Extra medication/herbal/supplements
Time symptoms have been present
History (medical/social/family)
Other symptoms
Dangerous symptoms
What does SIT DOWN SIR mean?
Site of symptoms
Intensity of symptoms
Type/ nature
Duration
Onset
With (any other symptoms)
Aggravated by?
Spread of symptoms?
Incidence (frequency) of symptoms
Relieved by?
Things to consider when using the WWHAM tool?
When asking ‘who is the patient?’
Age:
Diagnosis, seriousness, drug handling, OTC licence
Young/ child - OTC licensing
Elderly - poly pharmacy
Pregnant person -OTC licence/ product suitability
Person has other conditions - contra-indications
Things to consider when using the WWHAM tool?
When asking ‘what are the symptoms?’
Fid out about the symptoms
E.g. what is the pain like, where does it start, doe sit move? What makes it better to worse
Need follow up questions to make a working diagnosis:
E.g. when did it start? Does it come and go?
Helps to make a diagnosis
Gives indication of seriousness
May need to summarise to clarify that you have the right information to make a diagnosis
Things to consider when using the WWHAM tool?
When asking ‘how long have you had the symptoms?
Determines severity
First time/ persistent/ recurrent
Things to consider when using the WWHAM tool?
When asking ‘actions already taken? ‘
What have they done about it?
Nothing one taken medication already?
Alternative required? Has it made a difference? Treatment failure?
Seen a doctor/ specialist?
Also gives an indication of seriousness
Things to consider when using the WWHAM tool?
When asking ‘what medication is being taken?’
Interactions
Cautions
Contra-indications
Additive/cancelling symptoms
Is the medication causing the problem? (ADR)
E.g. ace inhibitors = cough
What should be checked when a patient requests medication by name?
Check:
If they have had it before
When they last had it
Has anything changed since that time
Is repeat treatment appropriate?
When to refer patients:
W: baby, young child, older person?
W: bleeding, shortness of breath, loss of consciousness, seizure, severe or worrying symptoms
H: sudden onset, recurring, long duration
A: tried something appropriate (treatment failure)
M: ADR’s, needs review, failed medication
What are reg flag referrals?
Long duration of symptoms
Worsening or recurring symptoms
Severe symptoms
Shortness of breath, tightness of chest, wheezing
Blood/bleeding
Suspected link with medication
Recently returned from travelling
Suspected meningitis
What are high risk groups of patients?
Babies and young children
Elderly patients
Pregnant women
Immunocompromised patients
Patients taking other medicines
Patients with pre-existing skin conditions
Patients with neuropathy
What is the common cold?
Mild
Self limiting
Viral
Upper respiratory tract infection
What is the cause of a common cold?
More than 200 different viruses can cause a cold
Rhinovirus is the most common cause of the common cause
25% of colds have no identifiable causes
Transmission by:
Direct contact: virus comes into contact with hands and then eyes/nose/mouth
Aerosol transmission: coughing and sneezing infected mucus particles
Particles containing the virus from coughs/sneezes can survive on surfaces e.g. doors/tables for several hours
People can remain infections for several weeks
What is the epidemiology of the common cold?
Can affect all ages
Adults experience an average of 2-3 colds per year
Young children (preschool/ primary school age) get an average of 5-8 colds per year
What are the signs and symptoms of a cold?
Incubation: 1 to 3 days
Symptoms can last up to 14 days
Nasal symptoms;
Irritation, congestion, nasal discharge (rhinorrhoea) and sneezing
Headache
Fever
Sore or irritated throat
Cough
Loss of smell/taste
Horse voice
General malaise (restless)
Irritable eyes
Earache = feeling of pressure in the ears