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Community Service > Respond to client needs > Flashcards

Respond to client needs Flashcards

1
Q

Human rights

A

The UN declaration of human rights outlines the basic rights and freedoms that every person is entitled to

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2
Q

Mandatory reporting

A

A person’s legal requirement to report real or suspected child welfare concerns

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3
Q

Privacy

A

Under the Privacy Act 1988, a legal obligation to protect sensitive client information

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4
Q

Confidentiality

A

An ethical duty to protect client information

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5
Q

Disclosure

A

Making private information known to support clients through other care professionals

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6
Q

Work health and safety

A

A legal responsibility that manages the risks to keep everyone safe in the workplace

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7
Q

Dignity of risk

A

A person’s right to make their own choices about their health, irrespective of the advice from health professionals

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8
Q

Duty of care

A

The legal obligation to take responsibility to foresee any possible harm

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9
Q

Discrimination

A

(Anti-discrimination Act 1991) The act of making prejudicial distinctions of people based on the group they belong to

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10
Q

Work role boundaries

A

Ensure that you do not work outside of your qualifications or abilities as you could cause conflict in the workplace and confuse clients

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11
Q

Policies/ procedures for transitioning a client

A
  • complete documentation
  • meeting with client
  • abiding by details of how the transition takes place
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12
Q

Policies/ procedures for exiting a client

A
  • complete documentation
  • exit interview
  • client’s signature for waiver
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13
Q

Referral options for trauma

A

Counselling (Life Support Counselling), specialists for trauma incidents

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14
Q

Referral options for homelessness

A

The Salvation Army

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15
Q

Referral options for disability

A

NDIS

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16
Q

Procedures for responding to indicators of actual or potential risk of abuse, neglect or harm (risk of harm)

A
  • details of situation
  • timeframe for reporting
  • how client should be referred
  • how worker contacts/ reports situation to other authority
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17
Q

Procedure for collecting client information and analysation

A
  • what information to collect
  • storing information
  • processing information
  • evidence e.g. medicare
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18
Q

Policy for collecting client information and analysation

A
  • confidentiality
  • privacy
  • mandatory reporting
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19
Q

Child protection

A

Identify: malnourished, scared of parents, bruising
Referral: Children’s court

20
Q

AOD

A

Identify: abandoning responsibilities, bloodshot, dramatic weight loss or gain, unexplained need for money
Referral: Alcoholics Anonymous (AA) Victoria

21
Q

Domestic violence

A

Identify: withdrawn, scared of partner, bruising
Referral: Safe Steps, Mensline Australia, Child FIRST

22
Q

Referral options for physical health

A

Hospital services, osteo

23
Q

Mental health

A

Identify: loss of interest in activities they used to enjoy, dramatic weight loss or gain, personality changes
Referral: Beyond Blue, Headspace, Black Dog

24
Q

Referral options for unemployment

A

Centrelink

25
Q

Ways to maintain boundaries between a client

A
  • act and dress professionally
  • limit contact
  • keep outside of work interactions brief
  • limit talk of personal lives
  • set clear social media boundaries
26
Q

Interpersonal skills

A

Shows gratitude and appreciation for others by displaying mutual respect and understanding

27
Q

Trust

A

A person believes that another person is reliable

28
Q

Respect

A

A person feels admiration for another

29
Q

Non-verbal listening skills

A
  • eye contact
  • open body language
  • nodding
  • gestures
  • posture
  • facial expressions
30
Q

Verbal listening skills

A
  • don’t interrupt
  • provide feedback
31
Q

Identification and action for distressed clients

A

Identification: pale, sweating, angry, confused, talking quickly
Action: keep calm, confident, tone of voice, supportive language, glass of water, safe location

32
Q

CALD working with an interpreter

A
  • face and talk to client
  • clarify often
  • use normal tone, speed and volume
33
Q

Identification and action for cognitive impairment

A

Identification: difficulty learning new things, remembering past information, concentrating
Action: speak slowly, use simple and direct wording, use close-ended questions

34
Q

Action for visual impairment

A

Braille, cane, guide dog, speak in a quiet area, address them by their name

35
Q

Action for hearing impairment

A

Auslan sign language, lip reading, maintain eye contact, speak normally, talk in an area free from distractions

36
Q

Indicators of neglect

A
  • malnourished
  • lack of trust
  • AOD
  • poor hygiene
  • withdrawn
37
Q

Risk of harm

A

Harm that has not yet occurred

38
Q

Neglect

A

Failure of a guardian to care for their child properly

39
Q

Abuse

A

A person is treated cruelly

40
Q

Harm

A

Physical or emotional turmoil that is deliberately inflicted

41
Q

Indicators of abuse (physical)

A
  • aggressive
  • shaking
  • afraid of parents
  • bruises
  • withdrawn
42
Q

Indicators of abuse (emotional)

A
  • uncommunicative
  • withdrawn
  • depression
  • low self esteem
  • suicidal thoughts
43
Q

Indicators of abuse (sexual)

A
  • bedwetting
  • AOD
  • aggression
  • self harm
  • bruising
44
Q

Indicators of abuse (financial)

A
  • someone stops you from spending your money
  • someone stops you from working so you have to rely on them
  • someone doesn’t let you view your bank account
45
Q

Aged care support services

A

Personal Alert Victoria, Home and Community Care, Respite

Community Service (2 decks)

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