Reports

Question 1

What is a TSL Report & what is it used for?

Answer 1

TSL = Technical Support Log This computer report connects you with right dept. If not sure, use “general”. Assigns billing for help provided (Engineering Review, Parts, …)

Question 2

For a JSA what are the 4 instruction types you can use?

Answer 2

1) WI Work Instruction
2) SII Service Inspection Information: Detailed what to do
3) SIF for Service Inspection Form: Checklist
4) VGA or PTP for trouble shooting

Question 3

What 5 elements are on the Daily Management BOARD described in Vestas online training.

Answer 3

+ Safety
C - Customer
E - Education
P - Planning
M - Materials

Question 4

Value Added Activities

Answer 4

• What your Customer wants out
• What would they like to pay for it
• Does the task add a desired function, form or feature?
• Does the task enable a competitive advantage?
• Would the Customer willing to pay?

Question 5

8 Types of LEAN Waste

Answer 5

1) Defects leading to rework
2) Over Production
3) Waiting
4) Non-utilized skill
5) Transport
6) Inventory unutilized
7) Motion
8) Excess Processing

Question 6

5 Reasons that lead to waste:

Answer 6

• Lack of customer understanding (
• Lack of standards (lack f standards, no SOP, outdated policy, disorganized
• Lack of Systems
• Lack of Control
• Lack of Responsibility / Competence

Question 7

Define “root cause”

Answer 7

A root cause: “a factor that caused non-conformance and should be permanently eliminated through process improvement”

Question 8

What are the 6 Ms of problem solving?

Answer 8

6 “M”
Mankind
Machines
Mother Nature
Material
Measurement