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Policy Review > Renewal > Flashcards

Renewal Flashcards

1
Q

Renewal

A

Customer with rate increase and you explained it so well they understand their renewal. Collect 100$.

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2
Q

Renewal

A

Customer with calling in about their renewal increase due to surcharge. You explain and they understand their renewal. Collect 50$

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3
Q

Renewal

A

Customer calls about renewal and then cancels due to rate increase. Pay 50$

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4
Q

Renewal

A

Customer calls in about renewal and the rate increase due to surcharge because of a youthful driver. They cancel their policy. Pay 75$.

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5
Q

Renewal

A

Customer concerned about their renewal paperwork. You check timeline and let them know it was sent out today, putting their mind at ease. Collect 25$.

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6
Q

Renewal

A

Customer calling in to cancel due to rate increase in area. You switch them to revo and save the policy! Collect 200$.

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7
Q

Renewal

A

Customer calls in to cancel due to rate increase. No policy review done. Pay 100$.

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8
Q

Renewal

A

Customer calls in about renewal increase. You see drive easy discount was removed. You reapply and show them how to work the app. Collect 200$.

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9
Q

Renewal

A

Customer calls in to ask why they haven’t have a discount yet after 3 years. You explain the surcharges and how they will drop off next renewal. Collect 25$.

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10
Q

Renewal

A

Customer cancels after renewal and you never offed named non owner. Pay 75$

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11
Q

Renewal

A

Get out of Jail Free Card.

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12
Q

Renewal

A

Pass go and Collect 200$.

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13
Q

Renewal

A

Get out of Jail Free Card

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14
Q

Renewal

A

Customer cancels due to rate increase and we could not save them. Pay 50$.

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15
Q

Renewal

A

Policy holder calls in to review their renewal overjoyed at decrease in rate. You get a moat transfer success to save them even more money! You can switch a property you have with another player OR collect 200$

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16
Q

Renewal

A

Policy holder calls in to review each vehicles individual rate and is overjoyed at the time and service you gave to explain. Go directly to Free Parking.

17
Q

Renewal

A

Policy holder in NC calls in to cancel due to rate increase. You did not get a written request. Go straight to jail.

18
Q

Renewal

A

You switch policy holder to REVO to bring down their rate due to rate increase but forget to read fraud statement. Go straight to jail.

19
Q

Renewal

A

Get out of Jail Free Card.

Policy Review (2 decks)

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