Remote Assistant Facts

Question 1

You are in charge of desktop support for a small company. That company has two location in the same city. But they are several miles away. You got a call from a user who is having problems with an application. He tries to describe what he is doing in the application that is causing the problem, but you just can’t understand what he might be doing. What should you do ?

Answer 1

Establish a Remote Assistance connection and watch watch what the user is doing

Question 2

Which port does Telnet use?

Answer 2

23

Question 3

Which of the following network services of protocols use TCP/IP port 22

Answer 3

SSH

Question 4

Which of the following creates a secure connection to a remote server

Answer 4

SSH

Question 5

Which of the following access mechanisms in Windows lets you watch what a user is doing and, if necessary, take control of the users desktop to preform configuration tasks?

Answer 5

Remote Assistance

Question 6

You are in charge of desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding what you are saying and just can’t make it through the process. What should you do?

Answer 6

Establish a remote desktop connection and update the driver