religion GPHC Flashcards
how to handle situtation if pharmacist cannot do a service
It is important that pharmacy professionals work
in partnership with their employers and
colleagues to consider how they can practise in
line with their religion, personal values and
beliefs without compromising care. This includes
thinking in advance about the areas of their
practice which may be affected and making the
necessary arrangements, so they do not find
themselves in the position where a person’s care
could be compromised.
If a pharmacy professional is unwilling to provide
a certain service, they should take steps to make
sure the person asking for care is at the centre of
their decision-making, so they can access the
service they need in a timely manner and
without hindrance. For example, this might
include considering any time limits or other
barriers to accessing medicines or other services,
as well as any adverse impact on the person.
Pharmacy professionals should use their
professional judgement when making decisions
about what is clinically appropriate for the
individual person, and discuss alternative
options with the person, if necessary. Pharmacy
professionals should keep in mind the difference
between religion, personal values or beliefs, and
a professional clinical judgement.
*referral - is it appropriate
considerations with referall
people receive the care they need as a
priority
* people are provided with all the relevant
information to help them access the care
they need, and
* people are treated as individuals, fairly
and with respect
A referral may not be appropriate in every
situation: for example, if a service is not
accessible or readily available elsewhere for the
person, or if, due to the person’s vulnerability, a
referral would effectively obstruct timely access
to the service. Again, pharmacy professionals
should use their professional judgement to
decide what is appropriate in individual cases,
and keep a record of these decisions, including
any discussions with the person asking for care.
key factors that pharmacy
professionals should think about when providing
person-centred care. This includes situations
when religion, personal values and beliefs might
have an impact on their willingness to provide
certain services.
- Work location and range of services
- think about the range of services they can provide in advance
-should not be in a position where you are unwilling to deliver or arrange a timely care for a person
Pharmacy professionals should also consider:
the suitability of the location, environment
and working hours of the role they choose to
work in: for example, an isolated pharmacy in
a rural area, or on an out-of-hours rota
the full range and type of services which their
pharmacy is contracted to provide, including
whether these are provided regularly or
occasionally, and
whether they will be working on their own and
are aware of other local pharmacy
professionals who will be willing and able to
provide the service if they feel unable to do
so, and what the other service providers’
opening hours are
2) Oppenness between the pharmacy professional and their employer
-open and honest work enviroment - about beliefs and religion that may impact their willingness to provide certain services
Pharmacy professionals should also:
tell their employer, AS SOON as possible, if their
religion, personal values or beliefs might
prevent them from providing certain
pharmacy services, and
work in partnership with their employer to
make sure adequate and appropriate
ARRANGEMENTS are put in place
3) Making the care of the person your priority
-treating everyperson as an individual and adapting to their needs and putting the person at the centre of your descion making
They should:
-work with the person asking for care, and others that may need to be involved, so the person can come to an informed decision about how they can access the care and services they need
understand the needs of the person and any specific barriers they may face
identify the options available for the person, and not assume that the person knows about these
*check the person understands the full range of information, including any significant risks which may be associated with the care they
are seeking or the pharmacy professional’s recommendations, to make it as easy as possible for the person to receive care
be open to having discussions about how the person’s religion, personal values or beliefs might relate to their care: for example, by
giving advice on taking medicines during
periods of fasting or giving advice about
supplying non-animal-based medicines, and
recognise when a person may need extra care
or advice – for example, a distressed or
vulnerable person or in a matter involving
safeguarding – and act when necessary
4) Handling requests sensitively
- must be sensitive in the way they communicate and should not imply or express disapprovals or judgements when handling request
In handling requests,
they should:
make sure the person is treated sensitively by
using appropriate facilities or arrangements,
such as a consultation room if available
communicate professionally and with respect
adapt their communication to meet the needs
of the person they are communicating with
consider the appropriateness of their body
language, tone of voice and words
safeguard, respect and maintain the privacy,
dignity and confidentiality of people asking for
care, and make sure the person is not made
to feel uncomfortable, embarrassed or
distressed
Questions to ask your self to demonstrate a patient centred care
have i considered the range of services - i feel able to provide?
is the work location and environment suitable for me
have i made the care of the person my priority
have i considered the impact of my actions on the person
how do i handle request sensitively without embarassing the oatient
have i been open with my emploter about the services i feel like i can provide
are the righr arangements in place to make sure the patient comes first
if a person has raised their religion,personal values or beliefs have i considered how it might relate to their care
have i made a record of my descions regarding referrals including discussion with the person asking for care
employers and pharmacy professionals working together
=everyone has the right to be treated with dignity and respect in workplace - employers should be sensetive to religion, personal values and beliefs of pharmacy professionals - create a fair working environment
Employers must keep to
the relevant employment, human rights and equalities law. They must not unlawfully discriminate against pharmacy professionals because of their stated or perceived religion,
personal values or beliefs.
-employers must have governance and staff management in place to support and enable pharmacy professional to provide continuous care in a non-discriminatory way - review these processes to make sure they are appropriate
employlees should be open and honest about religion, personal values and beliefs - willingness to provide certian pharmacy services - enable employers to make arrangements
make sure the team undertands the importance of treating people sensitively when they request a pharmacy service or care which doesnt align with your value… so that the persons care is not compromised
Law
The equality act 2010
the humans right act
