Relationships At Work (Koester) Flashcards
1
Q
When in dialogue, how active is the person receiving the instructions compared to the instructor?
A
Less active role
2
Q
What language devices does a receiver of instructions use?
A
Interrogatives and back channeling
3
Q
Is back channeling a minimal response?
A
Yes
4
Q
How is negative face threatened?
A
When someone imposes orders
5
Q
How is positive face threatened?
A
Acts of criticism and disagreement
6
Q
What are examples of positive politeness strategies?
A
Compliments, praise, avoiding criticism, showing appreciation
7
Q
What are examples of negative politeness strategies?
A
Apologies, using hedges or making indirect requests
