Regulation Of Legal Executives Flashcards
What is the governing body for legal executives in England and Wales?
The Chartered Institute of Legal Executives (CILEx).
What roles does CILEx play in the profession?
It represents members’ interests, provides education, training, and development, and promotes high standards across the profession.
What does CILEx publish to ensure professional standards?
A Code of Conduct.
Where is a complaint about a legal executive usually first made?
To the legal executive’s employer.
What are common reasons for complaints against legal executives?
Excessive fees, delay, lack of communication, or negligent advice.
If unresolved by the employer, who can the complaint be escalated to?
The CILEx Regulation Board.
What does the CILEx Regulation Board do when investigating complaints?
It investigates breaches of the Code and prepares a summary for the Professional Conduct Panel.
What powers does the Professional Conduct Panel have?
It can issue formal warnings or refer serious matters to the Disciplinary Tribunal.
What sanctions can the CILEx Disciplinary Tribunal impose?
A formal warning, exclusion from membership, or a fine of up to £3,000.
Where can a complainant go if dissatisfied with the CILEx disciplinary outcome?
The Legal Ombudsman.
What powers does the Legal Ombudsman have in relation to legal executives?
It can order an apology, re-doing of work, a refund, or compensation up to £30,000.
