Registration Flashcards
What are the key elements of an effective registration process?
Pre-registration activity, create the registration record, assign room and rate, establish method of payment, issue room key, fulfill special requests
What is the purpose of pre-registration?
Accelerates registration process and allows guests to verify reservation record data
What activities may be included in pre-registration?
- Room and rate assignment
- VIP / Groups / Special requests
- Creation of guest folio
What is involved in creating the registration record?
- Collect info
- Open folio
- Sign registration card
What factors can cause room rates to differ?
- Size
- Quality of furnishings
- Location
- Amenities
What is an occupancy report?
Lists rooms occupied for the night and which guest rooms are due out the next day
What are the types of room rate categories?
- Rack rate
- Room rate and meals
- American Plan
- Modified American Plan
- All inclusive
- European Plan
- Complete Meeting Package
- Special room rates
What does PIA stand for in the context of payments?
Paid in advance
What are cash equivalents in payments?
- Traveler’s checks
- Credit Cards
What is the purpose of issuing a room key?
Completes registration process
What should never be announced for security reasons?
Room number
What are some creative registration options?
- Eliminate the front desk
- Hotel greeter register guests at special lobby location
- Special registration area for VIPs
- Off-site registration
What is a guaranteed reservation?
A reservation that obligates the hotel to accommodate the guest if rooms are available
What is the hotel manager’s responsibility if a guest cannot be accommodated?
Walking a guest to another property
What is REVPAR?
Revenue per available room
How is occupancy calculated?
Number of rooms sold divided by number of rooms
What does ADR stand for?
Average daily rate
How is the average daily rate calculated?
Total sales for rooms in dollars divided by the number of rooms sold to guests
What is a day rate?
A rate for a room that is charged for a single day, often used for short stays
What is a MAP rate?
Modified American Plan rate
Why do we compare REVPAR with our competition?
To assess performance against competitors in the market
