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Vocational Rehabilitation > Referral, Application, Eligibility, and Order of Selection > Flashcards

Referral, Application, Eligibility, and Order of Selection Flashcards

1
Q

Who can be referred to the VR program and apply for services?

A

Any individual who is 1) present in Arizona and 2) reports having a disability

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2
Q

What is a VR Referral?

A

A request inititiated by an individual or their authorized representative to express their interest in the VR program

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3
Q

What is a VR Referral

A

A request to express interest in the VR program (knows they want to apply)

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4
Q

What is a VR Inquiry?

A

A request for information (Unsure about applying)

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5
Q

Referral, Applcation, Eligibility and Order of Selection: Section # ?

A

3

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6
Q

how many day after submitting vr referral form?

A

3 bus. days from date of receipt

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7
Q

How many days when rec’d referral into Libera?

A

1 bus. day

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8
Q

Orientation and Intake intvws must take place in ____ business days

A

10

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9
Q

The VR Application form must be completed and signed by the applicant within ____ business days before or after the Intake Interview date

A

3

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10
Q

The Intake Interview Narrative and VR Intake Form must be completed within ____ business days of the Intake Interview date.

A

3

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11
Q

How many calendar days of receiving the VR application do you have to determine eligibility?

A

60

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12
Q

How many calendar days from the date of eligibility determination do you have to develop your work plan (IEP)?

A

90

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13
Q

How long does it take to achieve job goal?

A

Depends on their job goal and commitment

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14
Q

Once you obtain a job, your case will remain open for ___ calendar days to ensure you keep your job

A

90

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15
Q

You are considered successfully employed and your case will be closed after ____ calendar days

A

90

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16
Q

1) You must have a documented _______________.

A

disability

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17
Q

2) You have a disability that creates ______________ at work

A

challenges

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18
Q

3) You have the ability to work in a job which pays at least _____________________ .

A

minimum wage

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19
Q

4) You need VR services in order to ____________.

A

work

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20
Q

4) You need VR services in order to ____________.

A

work

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21
Q

OOS

A

Order of Selection

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22
Q

OOS Prority Category 1

A

Highest disability needs; begin immediately

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23
Q

OOS Priority Category 2

A

Significant Needs; begin immediately

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24
Q

OOS Category 3

A

All other eligible clients ; begin immediately

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25
Q

A referral is a _________________________ .

A

Request to express interest in the VR program.

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26
Q

The counselor must contact individuals who have both expressed an interest in the VR program and have submitted a VR Referral form within ____ business days from teh date their Referral form was received.

A

3

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27
Q

Referrals should be entered into the system by the counselor within how many days of receiving the referral?

A

One business day

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28
Q

Voice professional verbiage, tone, and __________ to applicants

A

intent

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29
Q

Take the time to ____________ - this builds rapport and helps you become familiar with the applicant’s style of communication

A

listen

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30
Q

Let applicants know what to ________ during the inake process.

A

expect

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31
Q

Budget an _________ to leave time for applicant questions

A

hour

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32
Q

Always offer the aplicant ______________ ______________ and provide them with information on why a psych ev aluation may be needed.

A

Informed Choice

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33
Q

Never make ______________ that cannot be fulfilled (e.g. salaries)

A

promises

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34
Q

Do not share ___________ ______________ but instead focus on teh applicant. Don’t assume your background is like theirs.

A

personal stories

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35
Q

Open ended questions start the _______ of narrative.

A

flow

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36
Q

Closed ended questions require ____________ ____________ such as yes, no, or “I was ten years old.” Specific information

A

specific answers

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37
Q

Closed-ended or open-ended: Are you currently employed? Do you have a h.s. diploma?

A

Closed ended

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38
Q

Closed-ended or open-ended: What aspect of the job did you perform best? What kind of education have you taken and/or completed? What is a typical day like for you?

A

Closed-ended

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39
Q

An orientation 1) provides general ___________ about the program

A

information

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40
Q

An orientation should 2) Evaluate if the individual is seeking services from the _____________ agency

A

appropriate

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41
Q

An Orientation should 3) Ensure that the individual understands the __________ ______________ in the Rehabilitation process.

A

next steps

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42
Q

Orientations can take place _________________ and in a __________________ .

A

individually / group

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43
Q

Orientations are __________________ . Any individual who applies must have an Orientation to become an applicant.

A

mandatory

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44
Q

Status 00

A

Referral (interested in VR)

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45
Q

Status 02

A

Application - submitted and signed by all

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46
Q

Status 04

A

Order of Selection - eligible but not placed in an OOS category

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47
Q

Status 06

A

Trial Work During Eligibility

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48
Q

Status 08

A

Case Closed prior to eligibility / Not eligible

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49
Q

Status 10

A

Eligible for services

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50
Q

Status 12

A

IPE Completed and signed

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51
Q

Status 13

A

IPE implemented

52
Q

Status 20

A

Ready for employiment

53
Q

Status 22

A

Employed

54
Q

Status 24

A

Service Interruption - disability -related reason

55
Q

Status 26

A

Closure due to meeting an emplioyment outcome (over 90 days)

56
Q

Status 28

A

Closure due to not meeting an employment outcome

57
Q

Status 30

A

Closed after eligibility determination but before IPE implementation

58
Q

Status 32

A

Post-employment services (PES)

59
Q

Status 32

A

Post-employment services (PES)

60
Q

Status 36

A

Closed from Post-Employment Services

61
Q

Status 38

A

Closure from OOS

62
Q

Status 40

A

Unsuccessfully closed from post employment

63
Q

The 7 areas of life that disabilities impact

A

Communication / Interpersonal / Make / Self-Direction / Self-Care / Work Tolerance / Work skills

64
Q

Which RSA brochure includes an online benefits planning and work calculator?

A

Disability Benefits 101 (DB101)

65
Q

Once an individual has been given an orientation and they are interested in applying for services, they should have what next?

A

An intake

66
Q

The intake process covers the ______________ process and the ______________interview

A

application / intake

67
Q

An application is the agency form that allows an individual to formally _____________ to take part in the VR Program

A

application

68
Q

Any individual present in ______________ who reports having a ______________ may submit an application for VR services.

A

Arizona / disability

69
Q

Applications are taken without regard to _____________ situation and Order of ______________ status (eligibilty)

A

financial / status

70
Q

Do or don’t: Explain why an applicant’s signature is needed when required

A

Do

71
Q

Do or don’t: Accentuate the negative and focus backward; dwell on the applicant’s failures

A

Don’t

72
Q

Do or don’t: Be positive by making promises that might be fulfilled

A

Don’t

73
Q

Do or don’t: Voice your opinion when you know you’re right

A

don’t

74
Q

Do or don’t: If you’re familiar with their disability, feel free to recomend someting helpful

A

don’t

75
Q

Do or don’t: If you think the applicant’s memory is wrong, the right thing to do is to kindly correct it

A

Don’t

76
Q

Do or don’t: If you are quite sure they are not telling you the truth about their legal status, it is your obligation to challenge it

A

Don’t

77
Q

What step is called Status 02 ?

A

When an application for services has been signed by an applicant.

78
Q

Once an individual has been given an orientation and they are interested in applying, they should have an ___________ .

A

Intake

79
Q

The intake process cov ers what two things?

A

1) Application process; 2) Intake Interview

80
Q

The intake process goal is to…

A

Determine reasons for seeking services

81
Q

An appplication is the agency form that allows an individual to __________ ____________ to take part in the VR program.

A

formally request

82
Q

Who may submit an application for VR services?

A

Any individual present in AZ who reports having a disability

83
Q

Applications are taken without regard to _________________ situation and order ___ _____________

A

financial situation / order of selection

84
Q

An individual my be found ineligle based on a finding that they are incapable of achieving an employment outcome. Exception: The ineligible individual provides _______________ _____________ of a significant change of disability.

A

significant change

85
Q

Applications can be submitted by any ______________ , emancipated _________________ , a legal ____________________ or court appointed representative.

A

adult / minor / guardian

86
Q

Standard Work for intake includes _____________________ for it

A

preparation

87
Q

Standard work for intake includes the _____________ interview

A

intake

88
Q

Standard work for intake includes following the _____________ appointment standard

A

intake

89
Q

What should you offer to register for at the time of application and when a new case is opened or when they report an address change in person?

A

Register to vote

90
Q

What is the purpose of the Code of Conduct?

A

To set expectations for how the counselor will conduct themselves as well as the client.

91
Q

What is the purpose of the Authorization of Health Information to RSA?

A

To request information from a 3rd party (dr, psych, etc) that can substantiate the disability.

92
Q

An application is complete when the VR Agency _____________________ is signed .

A

application

93
Q

The application is complete when the VR Application is signed and the applicant has provided _______________ necessary to initiate assessment to determine eligibility and priority of services.

A

information

94
Q

After 1) signing the VR Agency application and 2) providing assessment information for eligibility and priority, the application is complete once 3) the applicant is _________________ to complete the assessment process.

A

available

95
Q

Within how many business days of the event must all case notes relating to a client’s interactions, communications, and appointments be entered into the ECF?

A

2 business days

96
Q

How many business days of receipt must all documents relating to the applicant be scanned into the ECF?

A

3 business days of receipt

97
Q

Within how many business days of the intake interview must all documents provided by or signed by the client be scanned into the ECF?

A

3 business days

98
Q

Hard copies after being scanned into the ECF must be ___________________ .

A

destroyed

99
Q

The VR Agency application is _______________ and signed in the Libera system.

A

electronic

100
Q

True or False: An application is an informal request for assistance

A

False: An application is a formal request for assistance

101
Q

The entire application must be scanned into Libera no later than _________________ business days from the completed application date.

A

3

102
Q

Is the RSA code of conduct mandatory?

A

no

103
Q

When is an application date stamped if signed in the office? Within how many days should it be inputted into Libera?

A

The day the application was signed and inputted within 3 business days

104
Q

When is the time when the applicant may be the most open and provides the most information?

A

Intake Meeting

105
Q

Status 02 is when an application for services has been ________________________________ .

A

signed by the applicant

106
Q

The intake process covers the _____________ _________________ and the _________________ __________________ .

A

application process / / intake interview

107
Q

True or False: The VRC should check to ensure the applicant understands the basics of the VR program even though they already received an orientation.

A

True

108
Q

Intake Meeting: VR staff will review any _____________, _________________, or ___________________ records the applicant has provided.

A

medical, pyschological, or educational

109
Q

Conducting the Interview: Use the ____________ _____________ ______________ as a Step by Step process to complete the intake meeting. This follows the Standard Work

A

Intake Desk Aid

110
Q

Conducting the Interview: Use the ___________ ______________ found in SharePoint to help apply the process to specialty populations that have specific instructions.

A

Tip Sheets

111
Q

Conducting the interview: What should you ask the Applicant to complete prior to the Intake meeting if possible?

A

The Questionnaire

112
Q

Conducting the interview: What should be completed on the template provided in the Libera Forms Drop Down?

A

The Intake Narrative

113
Q

The questions from the Intake Narrative fall into how many categories?

A

9

114
Q

Name at least two of the nine categories that the Intake Narrative falls into…

A

General; Observations; Disability; Social/Family/Cultural; Econmic; Educational/Vocational/ Empoyment History & Interest; Legal ; Expectations & Action Steps

115
Q

Interviews should be consistent in what two ways?

A

Delivery and Message

116
Q

Rapport has been achieved if the applicant (3 things)

A

1) Has freedom of expression; 2) Feels understood; 3) Confidence in the interviewer’s ability to help

117
Q

Voice professional ________________, _______________, and _________________ to applicants

A

verbiage, tone, and intent

118
Q

Take the time to _______________________ - this builds rapport

A

listen

119
Q

According to the RSA’s Guide to the Intake Meting, while your personal interview style will be personal, it should be consistent in these two ways:

A

Delivery and Message

120
Q

Follow-Up After the Appointment: Always schedule a ________________ _________ meeting as soon as possible to ensure that the info remains current

A

follow up

121
Q

What is the hallmark of a quality, service-oriented program?

A

Customer Service

122
Q

Name two actions that RSA expects to occur when meeting with an applicant or client…

A

smile / handshake / positive /

123
Q

Phone calls and emails should be returned within how many business days?

A

2

124
Q

LIbera documents are to be scanned within how many business days?

A

3

125
Q

Intake Narrative must be completed within how many business days?

A

2

126
Q

All entries are to be put into Libera within how many hours?

A

24

Vocational Rehabilitation (3 decks)

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