Referral, Application, Eligibility, and Order of Selection Flashcards
1
Q
Who can be referred to the VR program and apply for services?
A
Any individual who is 1) present in Arizona and 2) reports having a disability
2
Q
What is a VR Referral?
A
A request inititiated by an individual or their authorized representative to express their interest in the VR program
3
Q
What is a VR Referral
A
A request to express interest in the VR program (knows they want to apply)
4
Q
What is a VR Inquiry?
A
A request for information (Unsure about applying)
5
Q
Referral, Applcation, Eligibility and Order of Selection: Section # ?
A
3
6
Q
how many day after submitting vr referral form?
A
3 bus. days from date of receipt
7
Q
How many days when rec’d referral into Libera?
A
1 bus. day
8
Q
Orientation and Intake intvws must take place in ____ business days
A
10
9
Q
The VR Application form must be completed and signed by the applicant within ____ business days before or after the Intake Interview date
A
3
10
Q
The Intake Interview Narrative and VR Intake Form must be completed within ____ business days of the Intake Interview date.
A
3
11
Q
How many calendar days of receiving the VR application do you have to determine eligibility?
A
60
12
Q
How many calendar days from the date of eligibility determination do you have to develop your work plan (IEP)?
A
90
13
Q
How long does it take to achieve job goal?
A
Depends on their job goal and commitment
14
Q
Once you obtain a job, your case will remain open for ___ calendar days to ensure you keep your job
A
90
15
Q
You are considered successfully employed and your case will be closed after ____ calendar days
A
90
16
Q
1) You must have a documented _______________.
A
disability
17
Q
2) You have a disability that creates ______________ at work
A
challenges
18
Q
3) You have the ability to work in a job which pays at least _____________________ .
A
minimum wage
19
Q
4) You need VR services in order to ____________.
A
work
20
Q
4) You need VR services in order to ____________.
A
work
21
Q
OOS
A
Order of Selection
22
Q
OOS Prority Category 1
A
Highest disability needs; begin immediately
23
Q
OOS Priority Category 2
A
Significant Needs; begin immediately
24
Q
OOS Category 3
A
All other eligible clients ; begin immediately
25
A referral is a _________________________ .
Request to express interest in the VR program.
26
The counselor must contact individuals who have both expressed an interest in the VR program and have submitted a VR Referral form within ____ business days from teh date their Referral form was received.
3
27
Referrals should be entered into the system by the counselor within how many days of receiving the referral?
One business day
28
Voice professional verbiage, tone, and __________ to applicants
intent
29
Take the time to ____________ - this builds rapport and helps you become familiar with the applicant's style of communication
listen
30
Let applicants know what to ________ during the inake process.
expect
31
Budget an _________ to leave time for applicant questions
hour
32
Always offer the aplicant ______________ ______________ and provide them with information on why a psych ev aluation may be needed.
Informed Choice
33
Never make ______________ that cannot be fulfilled (e.g. salaries)
promises
34
Do not share ___________ ______________ but instead focus on teh applicant. Don't assume your background is like theirs.
personal stories
35
Open ended questions start the _______ of narrative.
flow
36
Closed ended questions require ____________ ____________ such as yes, no, or "I was ten years old." Specific information
specific answers
37
Closed-ended or open-ended: Are you currently employed? Do you have a h.s. diploma?
Closed ended
38
Closed-ended or open-ended: What aspect of the job did you perform best? What kind of education have you taken and/or completed? What is a typical day like for you?
Closed-ended
39
An orientation 1) provides general ___________ about the program
information
40
An orientation should 2) Evaluate if the individual is seeking services from the _____________ agency
appropriate
41
An Orientation should 3) Ensure that the individual understands the __________ ______________ in the Rehabilitation process.
next steps
42
Orientations can take place _________________ and in a __________________ .
individually / group
43
Orientations are __________________ . Any individual who applies must have an Orientation to become an applicant.
mandatory
44
Status 00
Referral (interested in VR)
45
Status 02
Application - submitted and signed by all
46
Status 04
Order of Selection - eligible but not placed in an OOS category
47
Status 06
Trial Work During Eligibility
48
Status 08
Case Closed prior to eligibility / Not eligible
49
Status 10
Eligible for services
50
Status 12
IPE Completed and signed
51
Status 13
IPE implemented
52
Status 20
Ready for employiment
53
Status 22
Employed
54
Status 24
Service Interruption - disability -related reason
55
Status 26
Closure due to meeting an emplioyment outcome (over 90 days)
56
Status 28
Closure due to not meeting an employment outcome
57
Status 30
Closed after eligibility determination but before IPE implementation
58
Status 32
Post-employment services (PES)
59
Status 32
Post-employment services (PES)
60
Status 36
Closed from Post-Employment Services
61
Status 38
Closure from OOS
62
Status 40
Unsuccessfully closed from post employment
63
The 7 areas of life that disabilities impact
Communication / Interpersonal / Make / Self-Direction / Self-Care / Work Tolerance / Work skills
64
Which RSA brochure includes an online benefits planning and work calculator?
Disability Benefits 101 (DB101)
65
Once an individual has been given an orientation and they are interested in applying for services, they should have what next?
An intake
66
The intake process covers the ______________ process and the ______________interview
application / intake
67
An application is the agency form that allows an individual to formally _____________ to take part in the VR Program
application
68
Any individual present in ______________ who reports having a ______________ may submit an application for VR services.
Arizona / disability
69
Applications are taken without regard to _____________ situation and Order of ______________ status (eligibilty)
financial / status
70
Do or don't: Explain why an applicant's signature is needed when required
Do
71
Do or don't: Accentuate the negative and focus backward; dwell on the applicant's failures
Don't
72
Do or don't: Be positive by making promises that might be fulfilled
Don't
73
Do or don't: Voice your opinion when you know you're right
don't
74
Do or don't: If you're familiar with their disability, feel free to recomend someting helpful
don't
75
Do or don't: If you think the applicant's memory is wrong, the right thing to do is to kindly correct it
Don't
76
Do or don't: If you are quite sure they are not telling you the truth about their legal status, it is your obligation to challenge it
Don't
77
What step is called Status 02 ?
When an application for services has been signed by an applicant.
78
Once an individual has been given an orientation and they are interested in applying, they should have an ___________ .
Intake
79
The intake process cov ers what two things?
1) Application process; 2) Intake Interview
80
The intake process goal is to...
Determine reasons for seeking services
81
An appplication is the agency form that allows an individual to __________ ____________ to take part in the VR program.
formally request
82
Who may submit an application for VR services?
Any individual present in AZ who reports having a disability
83
Applications are taken without regard to _________________ situation and order ___ _____________
financial situation / order of selection
84
An individual my be found ineligle based on a finding that they are incapable of achieving an employment outcome. Exception: The ineligible individual provides _______________ _____________ of a significant change of disability.
significant change
85
Applications can be submitted by any ______________ , emancipated _________________ , a legal ____________________ or court appointed representative.
adult / minor / guardian
86
Standard Work for intake includes _____________________ for it
preparation
87
Standard work for intake includes the _____________ interview
intake
88
Standard work for intake includes following the _____________ appointment standard
intake
89
What should you offer to register for at the time of application and when a new case is opened or when they report an address change in person?
Register to vote
90
What is the purpose of the Code of Conduct?
To set expectations for how the counselor will conduct themselves as well as the client.
91
What is the purpose of the Authorization of Health Information to RSA?
To request information from a 3rd party (dr, psych, etc) that can substantiate the disability.
92
An application is complete when the VR Agency _____________________ is signed .
application
93
The application is complete when the VR Application is signed and the applicant has provided _______________ necessary to initiate assessment to determine eligibility and priority of services.
information
94
After 1) signing the VR Agency application and 2) providing assessment information for eligibility and priority, the application is complete once 3) the applicant is _________________ to complete the assessment process.
available
95
Within how many business days of the event must all case notes relating to a client's interactions, communications, and appointments be entered into the ECF?
2 business days
96
How many business days of receipt must all documents relating to the applicant be scanned into the ECF?
3 business days of receipt
97
Within how many business days of the intake interview must all documents provided by or signed by the client be scanned into the ECF?
3 business days
98
Hard copies after being scanned into the ECF must be ___________________ .
destroyed
99
The VR Agency application is _______________ and signed in the Libera system.
electronic
100
True or False: An application is an informal request for assistance
False: An application is a formal request for assistance
101
The entire application must be scanned into Libera no later than _________________ business days from the completed application date.
3
102
Is the RSA code of conduct mandatory?
no
103
When is an application date stamped if signed in the office? Within how many days should it be inputted into Libera?
The day the application was signed and inputted within 3 business days
104
When is the time when the applicant may be the most open and provides the most information?
Intake Meeting
105
Status 02 is when an application for services has been ________________________________ .
signed by the applicant
106
The intake process covers the _____________ _________________ and the _________________ __________________ .
application process / / intake interview
107
True or False: The VRC should check to ensure the applicant understands the basics of the VR program even though they already received an orientation.
True
108
Intake Meeting: VR staff will review any _____________, _________________, or ___________________ records the applicant has provided.
medical, pyschological, or educational
109
Conducting the Interview: Use the ____________ _____________ ______________ as a Step by Step process to complete the intake meeting. This follows the Standard Work
Intake Desk Aid
110
Conducting the Interview: Use the ___________ ______________ found in SharePoint to help apply the process to specialty populations that have specific instructions.
Tip Sheets
111
Conducting the interview: What should you ask the Applicant to complete prior to the Intake meeting if possible?
The Questionnaire
112
Conducting the interview: What should be completed on the template provided in the Libera Forms Drop Down?
The Intake Narrative
113
The questions from the Intake Narrative fall into how many categories?
9
114
Name at least two of the nine categories that the Intake Narrative falls into...
General; Observations; Disability; Social/Family/Cultural; Econmic; Educational/Vocational/ Empoyment History & Interest; Legal ; Expectations & Action Steps
115
Interviews should be consistent in what two ways?
Delivery and Message
116
Rapport has been achieved if the applicant (3 things)
1) Has freedom of expression; 2) Feels understood; 3) Confidence in the interviewer's ability to help
117
Voice professional ________________, _______________, and _________________ to applicants
verbiage, tone, and intent
118
Take the time to _______________________ - this builds rapport
listen
119
According to the RSA's Guide to the Intake Meting, while your personal interview style will be personal, it should be consistent in these two ways:
Delivery and Message
120
Follow-Up After the Appointment: Always schedule a ________________ _________ meeting as soon as possible to ensure that the info remains current
follow up
121
What is the hallmark of a quality, service-oriented program?
Customer Service
122
Name two actions that RSA expects to occur when meeting with an applicant or client...
smile / handshake / positive /
123
Phone calls and emails should be returned within how many business days?
2
124
LIbera documents are to be scanned within how many business days?
3
125
Intake Narrative must be completed within how many business days?
2
126
All entries are to be put into Libera within how many hours?
24
