Recruitment And Selection Flashcards
What’s a job description?
It explains the work to be done and typically sets out the job title, location of work and main tasks of the employee.
What are personal specifications?
They’re a list of individual qualities which the person is required to have e.g. Qualifications, experience and skills.
What’s internal and external recruitment?
Internal recruitment - involves appointing existing staff. A known person is recruited.
External recruitment - involves hiring staff from outside the organisation.
What’s a hierarchy?
A formal structure of responsibility and authority. The higher up the pyramid a person is, the more power they have.
What’s the chain of command?
The pathway of instructions and authority from the most senior people in an organisation down to the workers at the bottom of the hierarchy.
Managing director > sales director > sales manager > sales rep
Orders are passed down, information is passed up
What’s a subordinate?
Someone below you in the hierarchy.
Whats the span of control?
The number of subordinates that a person has immediate authority over.
What is a flat and tall organisation structure?
A flat structure has a short chain of command and wide span of control. Decisions don’t have to pass through many levels of management.
A tall organisation is one which has a long chain of command and narrow span of control.
Pros and cons of a tall organisation:
Pros:
Staff are motivated to work in order to gain a promotion
Clear levels of authority and opportunity to delegate tasks
Cons:
Takes a long time to send and receive feedback
Messages can be distorted
Pros and cons of a flat structure:
Pros:
Messages are sent and received quickly
Immediate response - people are closer together (more personal)
Cons:
Not many promotional opportunities
Increased workload as there is a wide span of control
What’s delegation?
To delegate - to give someone else some of another persons role and responsibility to others in the hierarchy.
What’s centralisation and decentralisation?
Centralisation - means keeping major responsibilities at the centre of the organisation.
Decentralisation - spreading decision making power across the organisation.
Pros and cons of centralisation and decentralisation:
Centralisation:
Pros:
Decisions made by those with experience
Better coordination
Cons:
Staff lower in the hierarchy may not be motivated for lack of control.
Decentralisation:
Pros:
Through delegation, staff are empowered to make their own decisions so are motivated.
Cons:
Lack of coordination
Slower reactions and responses.
What’s communication?
Messages passed between a sender and receiver through a medium e.g. Letter or email.
Feedback is the response by the receiver to the sender.
Internal communication is with the business organisation whereas external communication is between the business and an outside individual or organisation.
Horizontal communication is between people in the same level. Vertical communication is amongst other levels of the hierarchy. This is the channel of communication
Effective communication is when the messages include accurate information, an appropriate time and place, the message must be from the right sender to the right people and by the correct method.
Excessive - too much which may get misinterpreted.
Contradictory - saying 2 different things at same time - unclear
What are barriers to communication?
Technology faults Excessive communication Too many levels of hierarchy Jargon Poor explanation
