recon Flashcards

1
Q

A vendor developed a new payroll system for a local transit authority. Due to the system’s
complexity, the vendor will need to work with the transit authority for three months after system
implementation.
This will be documented in the:
A.
warranty.
B.
training plan.
C.
WBS.
D.
SLA

A

A:
A warranty is usually associated with equipment, materials, software, or supplies. It is a guarantee that the product will meet expectations and perform as stated. A warranty is typically in effect for a specified period of time and expires once the time period is reached.
A service level agreement (SLA) defines service level performance expectations among two or more parties. For example, the information technology department may have SLAs in place that outline how quickly they will respond to a critical service desk ticket.

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2
Q

A project manager is attempting to establish the proper sequencing and duration of project activities.
Which of the following would be the MOST beneficial?

A. Network diagram
B. Ishikawa diagram
C. WBS
D. Gantt chart
A

D:
WBS is NOT necessarily sequential
Network diagram - sequencing
WBS - decomposition of tasks, planning
Gantt - scheduling, critical path, durations

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3
Q

A company has determined it does not have the in-house capability to perform a project and wants to procure third-party services.
Which of the following documents will the company MOST likely release FIRST?

A. RFO
B. RFI
C. RFP
D. RFQ
A

B:
Starts with RFI (request for information) to narrow down who the best supplier is then leads to one of the two:
RFQ - request for quote of a specific amount of something, for example 100 feet of cable.
RFP - request for provision of a service package such as laptops and technical and repair support for them for x number of years.

After the RFQ or RFP is agreed upon, the end result is a procurement agreement or contract such as a FPC or T&M contract

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4
Q

The project manager was asked to provide recommendations for the removal of a vendor. A meeting was scheduled with the key stakeholders and the project sponsor to highlight the reasons for this recommendation.
Which of the following should the project manager bring to the meeting to support this recommendation? (Choose two.)

A. The issue log to show why the vendor should be replaced.
B. The team action items to show why the vendor should be replaced.
C. The scope statement to show why the vendor should be replaced.
D. A procurement plan to show why the vendor should be replaced.
E. A change management plan to have the vendor replaced.
A

A, E

Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 291, p. 327

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5
Q

A project manager is creating the WBS.
In which of the following phases is the project?

A. Initiation
B. Planning
C. Execution
D. Closing
A

B:
At the end of the planning phase the project manager creates the Work Breakdown Structure (WBS).

In the Initiation phase, the project is just starting, and the project manager is defining the scope and objectives of the project.

In the Execution phase, the project manager is carrying out the work defined in the project plan, including implementing the WBS.

In the Closing phase, the project manager is wrapping up the project, including completing any remaining work, conducting a final review, and closing out the project.

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6
Q

Which of the following is a characteristics of a matrix organization?

A. Authority lies solely with the project manager.
B. Authority is directed by the project architect.
C. Authority is shared between the project manager and project coordinator.
D. Authority is shared between functional and project managers.
A

D:
CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 56

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7
Q

A WBS is being developed for a project.
Which of the following would be BEST suited to contribute cost and time estimates for the project activities?

A. Project team members
B. Project sponsor
C. Project manager
D. Project scheduler
A

A:

CompTIA Project+ Cert Guide: Exam PK0-004 (Pearson IT Certification, 2017) Project team members contribute project expertise and deliverables according to the project schedule. They provide estimations of task duration, costs, and dependencies.

The project sponsor (B) is responsible for providing overall support and funding for the project, but may not have the technical knowledge to provide cost and time estimates.

The project manager (C) is responsible for overall management of the project, but may not have the detailed technical knowledge to provide cost and time estimates.

The project scheduler (D) is responsible for creating and managing the project schedule, but will typically use the cost and time estimates provided by the project team members to develop the schedule.

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8
Q

A project manager is assigned to a project and has not had a handover meeting with the previous project manager. The new project manager is reviewing the percent of project completion, schedule progress, and budget constraints.
Which of the following documents should the project manager use to obtain this information?

A. Project schedule
B. Balanced scorecard
C. Issue log
D. Status report
A

D:

Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 328

A balanced score card is a strategic management tool used to measure the activities and processes a business uses to meet its strategic goals. It’s a way to determine whether the performance of the organization is measuring up to its goals. The balanced score card measures elements such as financial goals, business processes, innovation, the customer experience, and customer satisfaction. Typically, the balanced score card methodology focuses on strategic areas of the business and monitors a small number of important data elements. Balanced score card measures are usually communicated throughout the organization and, in my experience, are also tied to individual performance reviews.

A status report describes the progress of the project to date and usually includes information on scope, cost, and budget.

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9
Q

A stakeholder is unaware of a project’s status.
Which of the following documents should the project manager consult to ensure all stakeholders are notified of project changes? (Choose two.)

A. Status report
B. Organizational chart
C. RACI matrix
D. Meeting minutes
E. Communication plan
A

E, C
Communication plan defines stakeholder update frequency, quantity of info, etc.
RACI will say who needs updated on what.

The question is asking how they approach notification and not what info to give them. Not all stakeholders will want entire status report, or as little info as meeting minutes.

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10
Q

There are four parallel paths on a network diagram. The summary duration of each path is below:

A, C, G: 10 weeks -

A, B, F: 8 weeks -

D, E, H: 12 weeks -

D, B, F: 7 weeks -
Which of the following tasks are on the critical path?

A. A, C, G
B. A, B, F
C. D, E, H
D. D, B, F
A

C
Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 175

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11
Q

A vendor is unable to deliver an order by the specified date.
Which of the following should be the project manager’s NEXT steps? (Choose two.)

A. The project manager should notify the affected project team and, if necessary, adjust the schedule because the project could potentially encounter delays.
B. The project manager should notify the project sponsor to update the schedule in the documentation because the project could potentially encounter delays.
C. The project manager should adjust the schedule in the documentation and, if necessary, take steps to rush other areas of the schedule so the project will not encounter delays.
D. The project manager should update the project management plan in the documentation to reflect the reason for the possible delay in the project timeline.
E. The project manager should update the procurement plan and action items to reflect the possible delay in the project timeline.
A

B, E?

Resource changes can have many impacts including schedule delays, budget increases, and the introduction of new risks to the project. A key performance indicator (KPI) is a measurable value that shows whether the project is reaching its intended goals. KPIs should be measurable and applicable to the project. For example, perhaps you have KPIs regarding project costs, project management processes, vendor performance, and so on.
A change to any of the triple constraints (schedule, budget, or scope) is a communication trigger. Resource changes can have many impacts including schedule delays, budget increases, and the introduction of new risks to the project.
If a communication trigger occurs, you’ll need to inform the appropriate stakeholders or project team members and perhaps set up a meeting to discuss the implications.

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12
Q

A project manager received a change request, immediately documented the required changes, and evaluated the impact of and justification for the changes.
Which of the following should the project manager do NEXT?

A. Gain approval for the changes.
B. Identify the approval authority.
C. Implement the changes.
D. Create an emergency change request.
A

B

Steps of the Change control process:
◾Identify and document.
◾Evaluate impact and justification.
> Regression plan (reverse changes)
◾Identify approval authority.
◾Obtain approval.
◾Implement change.
>Validate change/quality check (implement regerssion plan if needed)
>Update documents
>Communicate the change

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13
Q

A business has implemented a new online performance management tool that allows functional and project managers to rate employees online.
This action is known as which of the following?

A. Business process change
B. Organizational change
C. Internal reorganization
D. Business continuity planning
A

A.

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14
Q

A project manager needs to track the actual and estimated start and finish dates of all WBS work packages.
Which of the following is a necessary step to record the actual durations?

A. Establish each WBS work package resource.
B. Establish and set the baseline.
C. Establish and set the quality gates.
D. Establish the tollgates.
A

I think the answer might be C…
Answer : B

Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 167

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15
Q

Which of the following describes how a project is related to a program?

A. A program is a combination of multiple projects.
B. A program contains an element of the project.
C. A program is a part of a project.
D. A program uses half of the projectג€™s budget.
A

Answer : A

Reference: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 72

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16
Q

Which of the following are examples of organizational change? (Choose two.)

A. Relocation
B. Scope
C. Business process
D. Schedule
E. Risk event
A

A, C

Types of organizational change:
>Business merger/acquisition
>Business demerger/split
>Business process change
>Internal reorganization
>Relocation
>Outsourcing

17
Q

A project manager needs to identify the resources assigned to a particular task.
In which of the following documents can this information be found?

A. Project schedule
B. Cost plan
C. Scope statement
D. Impact assessment
A

A

18
Q

The PMO is responsible for: (Choose two.)

A. managing the project plan, scope, risk, and budget.
B. contributing expertise, deliverables, and estimates of costs.
C. setting standards and practices for the organization and providing governance.
D. outlining consequences of non-performance and coordinating between disparate projects.
E. approving funding, developing the project schedule, and gathering high-level requirements.
A

C, D

A is PM
B is team members
E is sponsor

19
Q

A critical stakeholder has requested additional status updated beyond the schedule.
Which of the following factors MOST likely needs to be accounted for when communication with this stakeholder?

A. Confidentiality
B. Criticality
C. Frequency
D. Cultural differences
A

C - the thing being modified here

A - they are likely already confidential, why would frequency change influence this?
B - the questions already specifies they are ciritical
D - not most important here

20
Q

The project manager for a TV tower construction project receives notification that a strong storm is expected the following week.
Which of the following should the project manager do NEXT?

A. Evaluate the risk, inform major stakeholders about the problem, and issue a change request immediately.
B. Evaluate the risk, fill in the issue log, and communicate it according to the communication plan.
C. Evaluate the risk, develop a mitigation plan, and communicate it according to the communication plan.
D. Evaluate the risk, reschedule all outdoor tasks for a later time, and inform major stakeholders.
A

C?

B is wrong because there is no issue yet, there is a risk log.
A/D are wrong because you should contact via communication plan.

C is correct because the communication plan will include contacting stakeholders and uses one of the 3 risk response strategies. You should update stakeholders on problems only when you have a risk response plan for it.

21
Q

The executive sponsor asks a project manager to summarize the following for a project:
1. Final capital expenditures.
2. Anticipated cost of new employee resources to support the solution.
3. Maintenance estimates.
Which of the following information should the project manager provide?

A. Cost baseline
B. Burn rate
C. Cost variance report
D. Total project cost
A

The cost baseline is the total expected cost for the project. Once approved, it’s used throughout the remainder of the project to measure the overall cost performance.

Cost variance (CV) tells you whether your costs are higher than budgeted (with a resulting negative number) or lower than budgeted (with a resulting positive number). It measures the actual performance to date against what’s been spent.
The formula for CV is as follows: CV = EV – AC

22
Q

A project manager is managing a project with a hard deadline in two weeks. At the current rate of progress, the project will not finish on time.
Which of the following techniques is MOST likely to be used to complete the project on time?

A. Throttling
B. Crashing
C. Resource leveling
D. Resource smoothing
A

B - crashing adds more resources to critical path tasks

leveling ?
smoothing ?

Fast tracking is performing multiple tasks in parallel that were previously scheduled to start sequentially.

23
Q

After identifying all known tasks, the project manager has started to sequence and set durations.
Which of the following describes how the project manager should BEST determine the initial sequence and durations?

A. Use milestones identified in the project charter.
B. Use data based on past knowledge.
C. Hold a full team workshop to review the complete WBS.
D. Collaborate with other project managers.
A

B
analagous
top-down
3 point / PERT

24
Q

Which of the following metrics demonstrates to a project manager if a project is overspending or underspending?

A. EAC
B. BAC
C. CPI
D. ETC
A

C

The metric that demonstrates if a project is overspending or underspending is the Cost Performance Index (CPI).

25
Q

When a risk event occurs, which of the following documents is BEST suited for recording and tracking new items corresponding to the risk?

A. Issue log
B. Risk management plan
C. Communications plan
D. Risk register
E. Status report
A

A.
The risk has evolved into an issue, Issue log needs to be updated and monitored regularly.

26
Q

Which of the following is the primary purpose of an MOA or an MOU?

A. State expectations of all signatory parties to reduce potential misunderstandings.
B. Facilitate potential legal action and resulting remediation if one of the signatory parties violates any terms.
C. Enumerate a detailed code of conduct for all employees, contractors, and subcontractors participating in the program.
D. Provide transparency to competitors regarding all signatory parties.
A

A.

27
Q

A project manager is working on the project charter.
Which of the following phases does this describe?

A. Initiation
B. Planning
C. Execution
D. Closing
A

Working on the project charter is a part of the Initiation phase of the project. Therefore, Option A is the correct answer.

The project charter is a document that formally authorizes the existence of a project and provides the project manager with the authority to use organizational resources to achieve the project objectives. It is developed during the Initiation phase of the project and is the first step in the project management process. Written by PM, signed by sponsor.

28
Q

A project in the execution phase is over budget, and tasks on the critical path are on schedule.
Which of the following should the project manager do NEXT?

A. Update the project management plan.
B. Issue a change request.
C. Revise the project charter.
D. Evaluate the impact to the baseline.
A

Since the project is over budget, the next step the project manager should take is to evaluate the impact to the baseline. Therefore, option D is the correct answer.

The project baseline is the approved project plan that includes the scope, schedule, and budget. When the project is over budget, the project manager needs to determine the cause of the variance and evaluate the impact to the baseline. This evaluation will help the project manager determine the necessary actions to take to bring the project back on track.

29
Q

Several team members report that meeting objectives are not being met.
Which of the following documents would a project manager create to make team meetings more effective? (Choose two.)

A. Create an SOW prior to each meeting and adhere to it.
B. Create a meeting agenda prior to each meeting and adhere to it.
C. Create a lessons learned list prior to each meeting and adhere to it.
D. Create a project charter prior to each meeting and adhere to it.
E. Create an action item list during the meeting and adhere to it.
F. Create a corrective action plan prior to each meeting and adhere to it.
G. Create a WBS prior to each meeting and adhere to it.
A

B, E

30
Q

Which of the following documents does a vendor rely on MOST before committing funding and resources to a project?

A. SOW
B. PO
C. SLA
D. MOU
A

A

Purchase Order (PO) A purchaser order (PO) is typically written by a buyer and describes the specifications and quantities of the goods or services being purchased and the price. Once the PO is accepted by the seller, it is a legally binding document.

The statement of work (SOW) details the goods or services you want to procure.
Vendors use the SOW to determine whether they are capable of producing the deliverables and to determine their interest in bidding on your project work. The SOW must be very clear and precise.

31
Q

Which of the following measurements would give the project manager the BEST estimate of the total cost of an active project?

A. EAC
B. BAC
C. TCPI
D. ETC
A

estimate at completion (EAC)

32
Q

Which of the following describes risk mitigation?

A. The transfer of the risk to another entity or project inside or outside the organization, along with associated costs.
B. The understanding of the risk with a detailed explanation of how the project intends to address the potential for occurrence.
C. The quantification of the risk in terms of how much the risk could potentially cost the project or parent organization.
D. The weighting or prioritization of the risk against all other identified risks within this project or others associated with it.
A

B

33
Q

Which of the following is a definition of an RFP?

A. A document sent to potential vendors to solicit a bid for a project.
B. A document sent to potential vendors to request information for skills and experience for a project.
C. A document sent to potential vendors to request a commitment for a project.
D. A document sent to potential vendors to solicit information that excludes pricing information for a project.
A

Request for Proposal (RFP) An RFP is submitted when you are ready to procure and
begin the work. This process includes submitting the SOW, receiving bids from vendors
and suppliers, evaluating the responses, and making a selection.