Reception

Question 1

What are the four C’s?

Answer 1

Check in - have pt sign sheet
Chart- make sure # and address are up to date and find preferred language
Chief complain
Card

Question 2

what are the three appointments counted as a long appointment?

Answer 2

new pt, Pap smear, physical

Question 3

describe how many appointments can be scheduled at a time

Answer 3

at 8 am there could be three appointments (2 short and one long or just 3 short).
A short app can be scheduled every half hour and long app every hour.
The last appointment for short is at 10pm
If there are no long apps from 8-9 you can have 2 short appointments per 30 min blocl

Question 4

what is on each clip board?

Answer 4

clip board 1 for pt when they check in:

  - Pre-preceptor intake consent form
  - HIPAA
  - Review of systems and symptoms
  - Emergency contact form if new pt

clip board 2 for pt after they’re done with vitals

  - PHQ2
  - PAP survey
 - Specialty Services

Clipboard 3 for MA

  - Vitals (pass to Co-D after taken)
  - Intake
 - SOAP
 - Lab Results
 - Discharge form

Question 5

how should you sign off when you are scheduling?

Answer 5

[P. Balatbat mm/dd/yyyy]

Question 6

what should you mark if the patient is rescheduling?

Answer 6

add to the chief complaint “rescheduled from ____ [P. Balatbat]

Question 7

What are the steps to adding a new patient?

Answer 7

1) go to charts and click new patient
2) fill in the information for new pt including phone and email
3) unblock generate and create MRN number for pt PB062799 (initials mmddyy)

Question 8

what forms do you have to send in by the end of the day?

Answer 8

1) clinic sign in sheet
2) PAP forms
3) Pt sign in sheet
4) EMR checklist