RBO's Flashcards
We used you before and had a bad experience
Nancy that’s exactly why I called because I waned to grab a few minutes of your time to find out exactly what happened. How about we get together next Wednesday around 3?
We’re not interested
Ya know that’s what a lot of my clients said until they found out how much I could save them. Look we don’t even know if my service is a good fit for you but wouldn’t it make sense to get together anyway and find out? How about Friday at 2?
Theres no way we can afford you.
That’s exactly the same thing my other client said until they learned how affordable we are. All I want is an opportunity to get to know you a little bit better and show you how we’ve helped so many other businesses in your same situation explore and manage technology without increasing expenses. How about I come by Tuesday at 1130?
We’re happy
I figured you would be that’s exactly why I wanted to call
Just send an email/proposal/pricing
Most of my competitors are willing to do that without a good understanding of what makes you unique. They have a box and ask all of their clients to fit into that box. We believe that each client is unique so we build that box around you. That’s why I need to learn more about your unique situation so I can tailor a proposal just for you.
Balk at Request to Tour Facility
I know it seems like there isn’t a lot to see and that it’s a waste of time. I hear that a lot. Walking through your facility gives me an opportunity to ask questions and to learn more about your processes and systems. I get the chance to get real hands on experience of your unique situation. And this allows me to tailor my proposal and provide you with a blueprint for how we’ll service your company. Then with this information in hand you will be able to make a true comparison of your options and make the choice that is best for your company.
Push back against request to view competitor invoices
Almost everyone in my industry has a different process. Many of my competitors tend to nickle and dime their customers with small fees that really add up. Though I don’t know if that is happening here, my proposal will give you the peace of mind you’re getting a true apples to apples comparison. And as a bonus I’ll provide you with an analysis of your current expenses and show you where you compare against industry benchmarks.
Just give me a call next week
I’ve got a packed schedule next week and I want to make sure I can give you the time you deserve. Why don’t we go ahead and get a meeting booked before someone comes and takes your slot. How bout Wednesday at 230?
