Random

Question 1

Justify the decision to send staff to be trained externally rather than internally

Answer 1

• Facilities available ie what equipment is available within the organisation
• No employee has the necessary skills
• May need to gain a qualification
• Suitable learning environment – staff can be easily distracted and interrupted if they are in their own workplace
• Number of people to be trained could influence the choice
• Staff have the opportunity to network with others and exchange views and ideas
• Can result in more motivated/loyal staff

Question 2

What are the features of a mission statement?

Answer 2

 It contains the aims/goals of an organisation
 It explains how an organisation will achieve its aims/goals
 It may contain the values of an organisation
 It tends to be short/brief – a sentence or 2
 It provides direction for employees
 Attracts customers/staff who have similar values (marketing tool)

Question 3

OUTLINE

Answer 3

Give a number of brief statements which might be facts, features or characteristics
SHORT

Question 4

JUSTIFY

Answer 4

Give a good REASON to support the course of action / suggestion - eg WHY you would do or no do something
You would do this BECAUSE…

Question 5

DESCRIBE

Answer 5

Make a number of relevant factual points - features or characteristics

Question 6

EXPLAIN

Answer 6

Make points that relate CAUSE & EFFECT and / or making the relationship clear
THIS MEANS… WHICH WILL… THEREFORE

Question 7

DISCUSS

Answer 7

Communicate ideas and information on a subject in a structure manner

Question 8

COMPARE

Answer 8

Make points that clearly show knowledge and understanding of the similarities or differences between things
BOTH (do this)
WHEREAS / WHILE
HOWEVER