Random Flashcards
What is Net Carbon?
When the amount of carbon emissions
associated with the building’s operational
energy on an annual basis is zero or
negative.
eg using renewable energy sources with offsets to achieve net zero.
What are principles of effective communication?
Being enthusiastic / no monotone
Actively listening - eye contact
Use of body language
Formality
What is your company’s complaint handling procedure?
Written compliant to Compliance team
Within 7 days - compliance team will reply to say they have received the complaint and will investigate
Within 28 day - the investigation results will be given back to the individual who made the compliant.
If they are not happy there is a negotiation with the firm
If that does not work AY uses the Centre for Effective Dispute Resolution Service to resolve the issue.
What is unconscious bias?
How do you avoid unconscious bias?
When an individual unknowingly is bias towards another individual.
Training and being made away of unconscious bias.
If you were an agent and a new client approached you, what steps would you have to take to ensure they were a legitimate business?
Money laundering Checks
DD on the relevant individuals
If they were from a high risk or third world country run enhance DD.
Define Sustainability?
The process of reducing our environmental impact today to protect the planet for future generations.
What has the RICS done in relation to sustainability?
New Ethics
Established a RICS Building Carbon Database - provide more data on carbon emissions for construction
What are the penalties for non EPC compliance?
12.5% of RV Max £5k fine
What are the EPC Rules?
Required for all commercial buildings over 50sqm
When a building is newly built, let or sold for a term greater than 6 months
Certain properties are exempt.
MEES exemptions?
Buildings that don't need an EPC Place of worship listed buildings buildings with no heating Tenancy is greater than 99 years Tenancy is less than 6 months When a devaluation of 5% can be proven
Non compliance MEES penalties
Policed by Local A
Commercial - Less than 3 months - up to £5k or 10% of RV
More than 3 months - Up to £10k or 20% of RV max £150k
Resi
Less than 3 months - £2k
More than 3 months £4k
Any other sustainability schemes?
Climate Change Levy - Tax on energy delivered to non domestic users in the UK. Renewable energy is exempt.
BREEAM
Voluntary
Gives an assessment to a building between Pass and Outstanding
Includes Energy Consumption to travel links.
What does RICS Property measurement IPMS say? General Principles?
Mandatory:
Provide a date the measurements were undertaken
What measurement basis
Who took the measurements
Industrial unit - What basis of measurement?
What would you include?
Would you measure a mezzanine?
GIA
Lifts, Stairs, Columns, Loading Bays
Yes mezzanine with permanent access.
What was the building age of the office in Bloomsbury?
What are typical features of a building in that era?
early 1900s Masonry construction Single glazing Low floor to ceiling height Columns