R&J Chapter 1

Question 1

Organizational Behavior

Answer 1

A field of study that
investigates the impact
individuals, groups,
and structure have
on behavior within
organizations, for the
purpose of applying
such knowledge
toward improving
an organization’s
effectiveness.

Question 2

Four Managerial Activities

Answer 2

Traditional management, communication, human resources management, networking

Question 3

Traditional Management

Answer 3

Decision making, planning, and controlling

Question 4

Communication

Answer 4

Exchanging routine information and processing paperwork

Question 5

Human Resources Management

Answer 5

Motivating, disciplining, managing conflict, staffing, and training

Question 6

Networking

Answer 6

Socializing, politicking, and interacting with outsiders

Question 7

Systematic Study

Answer 7

Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence

Question 8

Evidence-based management (EBM)

Answer 8

The basing of managerial decisions on the best available scientific evidence

Question 9

Intuition

Answer 9

An instinctive feeling not necessarily supported by research

Question 10

Contingency variables

Answer 10

Situational factors or variables that moderate the relationship between two or more variables (x leads to y, but only when z is present, z is the contingency variable)

Question 11

Positive Organizational Scholarship

Answer 11

An area of OB research that concerns how organizations develop human strengths, foster vitality and resilience, and unlock potential.

Question 12

Ethical dilemmas

and ethical choices

Answer 12

Situations in which
individuals are
required to define right
and wrong conduct.

Question 13

Model

Answer 13

An abstraction of
reality, a simplified
representation of some
real-world phenomenon.

Question 14

Inputs

Answer 14

Variables like
personality, group
structure, and
organizational culture
that lead to processes.

Question 15

Processes

Answer 15

Actions that
individuals, groups,
and organizations
engage in as a result of
inputs and that lead to
certain outcomes.

Question 16

Outcomes

Answer 16

Key factors that are
affected by some other
variables.

Question 17

Attitudes

Answer 17

Evaluative statements or
judgments concerning
objects, people, or
events.

Question 18

Stress

Answer 18

An unpleasant
psychological process
that occurs in response
to environmental
pressures.

Question 19

Task Performance

Answer 19

The combination of
effectiveness and
efficiency at doing
core job tasks.

Question 20

Organizational Citizen Behavior (OCB)

Answer 20

Discretionary behavior
that contributes to the
psychological and
social environment of
the workplace.

Question 21

Withdrawal Behavior

Answer 21

The set of actions
employees take to
separate themselves
from the organization.

Question 22

Group Cohesion

Answer 22

The extent to which
members of a group
support and validate
one another while at
work.

Question 23

Group Functioning

Answer 23

The quantity and
quality of a group’s
work output.

Question 24

Productivity

Answer 24

The combination
of the effectiveness
and efficiency of an
organization.

Question 25

Effectiveness

Answer 25

The degree to which an
organization meets the
needs of its clientele or
customers.

Question 26

Efficiency

Answer 26

The degree to which
an organization can
achieve its ends at a
low cost.

Question 27

Organizational Survival

Answer 27

The degree to which an
organization is able to
exist and grow over the
long term.