Quizzes Flashcards
External domains of health care management include all of the following EXCEPT
Patient satisfaction
The main difference between direct care and non-direct care settings is
Provision of care
This competency enables a manager to communicate with and work well with other individuals.
Interpersonal
This competency involves the ability to critically analyze and solve complex problems
Conceptual
This function requires the manager to set a direction and determine what needs to be accomplished
Planning
From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel
Coaching style
Which of the following competencies is more leadership oriented than management oriented
Determining strategies for the future
Which one of the EI (Emotional Intelligence) dimensions has the definition of “Social awareness skill, putting yourself in another’s shoes”
Empathy
Which statement is true about Followership?
It should be recognized as a necessary component for an effective leader
Which theory places its attention on the leader’s style and the work situation but also recognize the importance of setting goals for employees
Path-Goal Theory of leadership
Which is a challenge of key healthcare leadership
Physicians
All employees are motivated by money
False
Avoidance learning is often referred to as positive reinforcement
False
This generation values education, training and growth opportunities, flexibility, and is considered risk averse
Generation X
This generation is image conscious, team-oriented, values instant gratification, and is achievement-oriented
Millenials
Which of the following is considered to be a good motivational strategy
tailored rewards
Satisfaction progression refers to the interplay up and down Maslow’s continuum of needs
False
The O&P Alliance is built upon three consensus priorities
Quality of care and practitioner qualifications, O&P coverage and reimbursements, O&P education and research
Two major functions of the American Board for Certification (ABC)
Practitioner Certification, Facility Accreditation
If a patient with an AFO on one side has started to develop foot ulcers on the sound side, what is the appropriate action (under the Code of Professional Responsibility)?
Notify the physician as soon as possible
If a trans tibial patient came in with a worn out SACH foot 1 year after delivery of the prosthesis, what is allowed under the Code of Professional Responsibility?
Replace the SACH foot without a prescription (can’t change foot, must be same as original prescription)
In the Assessment domain the ABC Scope of Practice, the practitioner would not evaluate _____________
Gait training
Modification of the model, tracing, or CAD data is part of which domain of the ABC Scope of Practice
Implementation of the treatment plan
Participation in continuing education is part of what domain of the ABC Scope of Practice?
Promotion of competency and enhancement of the O&P profession
Who benefits most from an interdisciplinary O&P team?
The patient
The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
They should provide value consistent with the cost structure of the health care organization
As ICF developed as the newest model of disability, what concept was defined as the ultimate goal of rehabilitation?
Participation
The Institute of Medicine (IOM) defined disability as the interaction between impairments and functional limitations and the surrounding environment; this model is considered a:
Social Model
Name a performance based outcome measure commonly used to evaluate lower limb O&P interventions
The L-test
The ICF classification incorporates a biopsychosocial model that views disability and functioning as interactions between health conditions, such as disease and trauma, and contextual factors including environmental and personal factors
True
_______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
Six Sigma
The key goal in EBP is to improve patient outcomes. What are 3 major inputs to help you select the best patient outcome measures?
Clinical expertise, patient values and expectations, best evidence available
Rehabilitation teams serving the needs of O&P patients most often consist of:
Physician, O&P Practitioner, Physical Therapist
By placing the capacity aspects of disability on a continuum with health, which disability model makes it possible to measure health and disability with the same domains of functioning?
ICF
A health service that has risks or costs that outweigh its benefits is the definition of which of the following terms?
overuse
Evidence Based Practice is best defined as: Integration of the best available scientific research with __________________ to make patient care decisions
clinician’s expertise
What do the four letters in the PDCA Model represent?
Plan
Do
Check
Act
The Baldrige Award feature 9 criteria arranged in a struture-process-outcome framework. Which of the following is NOT a strutural aspect of quality in the Baldrige Award Criteria
Staff focus
A definition of disability that prioritizes the how the functions of the individual influence disability
Functional Model
Research methods have been developed to appraise, describe, and compare the relative value of health services; these methods are called
cost effectiveness analysis
Which aspect of quality does CQI focus upon to improve quality
Process
The term effectiveness of clinical care can be addressed with which of the following questions?
Are the right things done?
A Theory Y manager would believe the following about employee behavior
Most employees seek the opportunity to contribute to the organization
The ICF level is based on three levels of functioning:
Body functions and structures, activities, participation
Tame problems can be ______; wicked problems are _______.
Defined; difficult to define and hard to resolve
Participation in the VHA Medical Team Training program was associated with
A lower surgical mortality rate
A(n) ________ is a mental representation that contains what one knows about an event or thing
Schema
Because human capacity to accurately process large amounts of information is limited, people compensate
With simplifying rules called heuristics
n cognition, ________ refers to the tendency to perceive what we anticipate seeing
Expectancy
The purpose of studying of organization behavior is to
Improve the management of people in the workplace
Work behaviors can be studied at these three levels in an organization
group, organizational, individual
How do the Mission, Vision and Value statements tie to the strategic plan?
They are reaffirmed during the planning process to ensure they are aligned with future strategic directions
What is the main purpose of strategic planning
To identify how market forces may affect the organization
Which aspect(s) of the SWOT analysis aim to identify external market forces?
Market Assessment
Which of the following is not part of the market assessment model
Powers of hospitals
Which of the following statements is/are true?
Resource availability should be considered when selecting strategies.
Why is it important to consider Innovations in Technology in development of the strategic plan
They may represent a threat of substitute products.
According to the text, a marketing oriented healthcare organization focuses on ___.
achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high
Advertising, public relations, and campaigns are best described as the Promotion component of the marketing mix.
true
An Ankle Foot Orthosis is best described as the Product component of the marketing mix.
true
By understanding how people make decisions and the associated internal and external influences on the consumer decision-making process, a healthcare manager can anticipate consumer needs and develop solutions for those needs.
true
Drucker, a leading management theorist, argues that the purpose of an organization is to create a customer and has only two basic functions which are_______.
marketing and innovation
Internal influences include consumers’ family and friends, reference groups, situational factors, culture and subculture, and marketing stimuli
false
Judy set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Judy perceived and the costs to receive the benefits explain her_______.
customer value
Marketers should view customers as decision-makers.
true
Marketing is the process of _____________.
creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________ in selected markets
customer value
