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Management > Quizzes > Flashcards

Quizzes Flashcards

1
Q

External domains of health care management include all of the following EXCEPT

A

Patient satisfaction

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2
Q

The main difference between direct care and non-direct care settings is

A

Provision of care

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3
Q

This competency enables a manager to communicate with and work well with other individuals.

A

Interpersonal

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4
Q

This competency involves the ability to critically analyze and solve complex problems

A

Conceptual

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5
Q

This function requires the manager to set a direction and determine what needs to be accomplished

A

Planning

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6
Q

From the Leadership styles for Healthcare personnel, which one focus on personal development and recommended for the top personnel

A

Coaching style

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7
Q

Which of the following competencies is more leadership oriented than management oriented

A

Determining strategies for the future

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8
Q

Which one of the EI (Emotional Intelligence) dimensions has the definition of “Social awareness skill, putting yourself in another’s shoes”

A

Empathy

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9
Q

Which statement is true about Followership?

A

It should be recognized as a necessary component for an effective leader

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10
Q

Which theory places its attention on the leader’s style and the work situation but also recognize the importance of setting goals for employees

A

Path-Goal Theory of leadership

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11
Q

Which is a challenge of key healthcare leadership

A

Physicians

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12
Q

All employees are motivated by money

A

False

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13
Q

Avoidance learning is often referred to as positive reinforcement

A

False

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14
Q

This generation values education, training and growth opportunities, flexibility, and is considered risk averse

A

Generation X

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15
Q

This generation is image conscious, team-oriented, values instant gratification, and is achievement-oriented

A

Millenials

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16
Q

Which of the following is considered to be a good motivational strategy

A

tailored rewards

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17
Q

Satisfaction progression refers to the interplay up and down Maslow’s continuum of needs

A

False

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18
Q

The O&P Alliance is built upon three consensus priorities

A

Quality of care and practitioner qualifications, O&P coverage and reimbursements, O&P education and research

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19
Q

Two major functions of the American Board for Certification (ABC)

A

Practitioner Certification, Facility Accreditation

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20
Q

If a patient with an AFO on one side has started to develop foot ulcers on the sound side, what is the appropriate action (under the Code of Professional Responsibility)?

A

Notify the physician as soon as possible

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21
Q

If a trans tibial patient came in with a worn out SACH foot 1 year after delivery of the prosthesis, what is allowed under the Code of Professional Responsibility?

A

Replace the SACH foot without a prescription (can’t change foot, must be same as original prescription)

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22
Q

In the Assessment domain the ABC Scope of Practice, the practitioner would not evaluate _____________

A

Gait training

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23
Q

Modification of the model, tracing, or CAD data is part of which domain of the ABC Scope of Practice

A

Implementation of the treatment plan

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24
Q

Participation in continuing education is part of what domain of the ABC Scope of Practice?

A

Promotion of competency and enhancement of the O&P profession

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25
Q

Who benefits most from an interdisciplinary O&P team?

A

The patient

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26
Q

The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?

A

They should provide value consistent with the cost structure of the health care organization

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27
Q

As ICF developed as the newest model of disability, what concept was defined as the ultimate goal of rehabilitation?

A

Participation

28
Q

The Institute of Medicine (IOM) defined disability as the interaction between impairments and functional limitations and the surrounding environment; this model is considered a:

A

Social Model

29
Q

Name a performance based outcome measure commonly used to evaluate lower limb O&P interventions

A

The L-test

30
Q

The ICF classification incorporates a biopsychosocial model that views disability and functioning as interactions between health conditions, such as disease and trauma, and contextual factors including environmental and personal factors

A

True

31
Q

_______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

A

Six Sigma

32
Q

The key goal in EBP is to improve patient outcomes. What are 3 major inputs to help you select the best patient outcome measures?

A

Clinical expertise, patient values and expectations, best evidence available

33
Q

Rehabilitation teams serving the needs of O&P patients most often consist of:

A

Physician, O&P Practitioner, Physical Therapist

34
Q

By placing the capacity aspects of disability on a continuum with health, which disability model makes it possible to measure health and disability with the same domains of functioning?

A

ICF

35
Q

A health service that has risks or costs that outweigh its benefits is the definition of which of the following terms?

A

overuse

36
Q

Evidence Based Practice is best defined as: Integration of the best available scientific research with __________________ to make patient care decisions

A

clinician’s expertise

37
Q

What do the four letters in the PDCA Model represent?

A

Plan
Do
Check
Act

38
Q

The Baldrige Award feature 9 criteria arranged in a struture-process-outcome framework. Which of the following is NOT a strutural aspect of quality in the Baldrige Award Criteria

A

Staff focus

39
Q

A definition of disability that prioritizes the how the functions of the individual influence disability

A

Functional Model

40
Q

Research methods have been developed to appraise, describe, and compare the relative value of health services; these methods are called

A

cost effectiveness analysis

41
Q

Which aspect of quality does CQI focus upon to improve quality

A

Process

42
Q

The term effectiveness of clinical care can be addressed with which of the following questions?

A

Are the right things done?

43
Q

A Theory Y manager would believe the following about employee behavior

A

Most employees seek the opportunity to contribute to the organization

44
Q

The ICF level is based on three levels of functioning:

A

Body functions and structures, activities, participation

45
Q

Tame problems can be ______; wicked problems are _______.

A

Defined; difficult to define and hard to resolve

46
Q

Participation in the VHA Medical Team Training program was associated with

A

A lower surgical mortality rate

47
Q

A(n) ________ is a mental representation that contains what one knows about an event or thing

A

Schema

48
Q

Because human capacity to accurately process large amounts of information is limited, people compensate

A

With simplifying rules called heuristics

49
Q

n cognition, ________ refers to the tendency to perceive what we anticipate seeing

A

Expectancy

50
Q

The purpose of studying of organization behavior is to

A

Improve the management of people in the workplace

51
Q

Work behaviors can be studied at these three levels in an organization

A

group, organizational, individual

52
Q

How do the Mission, Vision and Value statements tie to the strategic plan?

A

They are reaffirmed during the planning process to ensure they are aligned with future strategic directions

53
Q

What is the main purpose of strategic planning

A

To identify how market forces may affect the organization

54
Q

Which aspect(s) of the SWOT analysis aim to identify external market forces?

A

Market Assessment

55
Q

Which of the following is not part of the market assessment model

A

Powers of hospitals

56
Q

Which of the following statements is/are true?

A

Resource availability should be considered when selecting strategies.

57
Q

Why is it important to consider Innovations in Technology in development of the strategic plan

A

They may represent a threat of substitute products.

58
Q

According to the text, a marketing oriented healthcare organization focuses on ___.

A

achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high

59
Q

Advertising, public relations, and campaigns are best described as the Promotion component of the marketing mix.

A

true

60
Q

An Ankle Foot Orthosis is best described as the Product component of the marketing mix.

A

true

61
Q

By understanding how people make decisions and the associated internal and external influences on the consumer decision-making process, a healthcare manager can anticipate consumer needs and develop solutions for those needs.

A

true

62
Q

Drucker, a leading management theorist, argues that the purpose of an organization is to create a customer and has only two basic functions which are_______.

A

marketing and innovation

63
Q

Internal influences include consumers’ family and friends, reference groups, situational factors, culture and subculture, and marketing stimuli

A

false

64
Q

Judy set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Judy perceived and the costs to receive the benefits explain her_______.

A

customer value

65
Q

Marketers should view customers as decision-makers.

A

true

66
Q

Marketing is the process of _____________.

A

creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large

67
Q

Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________ in selected markets

A

customer value

Management (3 decks)

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