Quizbowl Vol. 8, 101-200 Flashcards

study 100 terms

1
Q

When product changes

A

Planned obsolescence

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2
Q

An alteration

A

Product Modification

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3
Q

A creative thinking technique that involves making connections

A

Synectics

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4
Q

When a product is removed

A

Recall

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5
Q

A short product mix

A

Shallow product mix

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6
Q

Offering several products for sale

A

Bundling

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7
Q

When one company can satisfy customer needs

A

Competitive advantage

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8
Q

Elements that remind customers

A

Brand cues

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9
Q

Consumer goods purchased frequently

A

Convenience

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10
Q

A combination of marketing communication channels

A

Promotional mix

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11
Q

Commercials that are designed to scare

A

Fear-based advertisements

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12
Q

ISP

A

Internet service provider

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13
Q

Channels of communication used by businesses

A

Advertising media

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14
Q

Text of an advertisement

A

Copy

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15
Q

Marketing communication sent to customers

A

Direct mail

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16
Q

Unsolicited marketing messages

A

Spam

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17
Q

The part of promotional planning and that includes creating television

A

Media planning

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18
Q

A creative thinking technique that involves drawing words

A

Mind mapping

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19
Q

Displaying a product

A

Visual merchandising

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20
Q

A body of customers

A

Clientele

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21
Q

Text that is set in large type

A

Headline

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22
Q

The name of an organization or individual that might be interested in a salesperson

A

Referral

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23
Q

When employee’s earnings

A

Commission

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24
Q

Luring customers into a store for one item

A

Bait-and-Switch

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25
The reason of benefit that causes people
Buying motive
26
Positive recognition
Praise
27
Evaluative information given by coworkers
Peer
28
An informal objection
Complaint
29
Key events that influence the outcome
Critical Incidents
30
Obstructions
Obstacles
31
A workforce that is varied
Diverse
32
To judge one's own
Self-appraisal
33
A judgement intended to bring about positive change
Constructive criticism
34
Evaluating an employee's work activities
Assessment
35
Letting a person know you have received
Recognition/ Acceptance
36
Beginning a staff meeting
Time
37
A formal objection
Grievance
38
An action intended to correct
Remedial
39
An impartial work environment
Unbiased
40
Following an employee's improvement
Tracking
41
What is the management function that monitors
Controlling
42
Employees' work in excess
Overtime
43
A festive activity
Party
44
The main point of completing a set of instructions
Goal
45
Amending an employee's behavior
Counseling
46
The portion assigned for achievement
Quota
47
Team building exercises encourage employees to think in and out of the box
Creatively
48
Providing an employee with a plaque
Formal
49
A task that involves assigning salespeople
Territories
50
An outline of organized activities to be completed
Checklist
51
Planning to take advantage of opportunities
Proactive
52
Choosing the paths that goods will take
Channels of Distributions
53
When a business makes it's products available in all
Intensive
54
An organized way of continuously gathering, sorting
Marketing-Information Management System
55
When an international business has the competitive advantage
Better
56
A market that is narrowed down to a target
Niche
57
What is a marketing tool that investigates
SWOT analysis
58
A business uses its marketing plan to attract its target customers
Strategies
59
An organizations portion of the total industry
Share
60
A business calculates its liquidity ratio
Cash
61
The product mix that a business offers in order to meet its market's needs
Assortment
62
Activities and benefits provided by a business to its customers
Customer service
63
A product mix strategy in which a business creates a certain image
Positioning
64
When the performance of a marketing plan fails
Corrective
65
Another name for the bottom up approach
Build-up
66
The government policy that set levels of government spending
Fiscal
67
A business calculating the sum of money to pay employees
Payroll
68
A business choosing the particular group of customers
Target market
69
When a company wants to obtain a sizable loan
Business plan
70
The "O"
Opportunities
71
A manger's personal code of ethnics
Role model
72
A business calculating the amount of money that it spends
Payments
73
The top-down approach of forecasting sales
Balance sheet
74
When selecting a new employee
Education
75
Salaries, vacation, health
Compensation package
76
What kind of statements should you avoid
Negative/bad
77
Phrases that cannot be understood literally
Idioms
78
To communicate effectively
Audience
79
A person who has a consistently negative
Pessimist
80
Ingrid completes activities
Responsible
81
What is the insurance purchased by employers
Workers' compensation
82
Scrapes, cuts and punctures
Wounds
83
Who is the person who pays the premiums
Policyholder
84
A unexpected happening that may result
Accident
85
Sprains, wounds and burns
Injuries
86
To prevent product tampering
Blisterpacks
87
Why do some governments develop laws
To protect consumers
88
What word is often used in advertising
You
89
Copywriters who develop advertisements
Target audience
90
Laundry detergent, stain remover and fabric softener
Product line
91
John's supervisor
Workshop
92
A person who assumes a leadership role
Personal authority
93
What leadership style allows employees to determine
Laissez-faire
94
What leadership theory maintains that individuals are born
Trait
95
So new employees become familiar with workplace surroundings
Tour
96
An accountant verifies
Audit
97
When selecting channels of distribution
Location
98
What advertising strategy do business owners use
Flighting
99
A business owner must pay its lending institution
Prepayment Penalty
100
Financial institution may not loan money
Score