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quiz tmr ugh Flashcards

1
Q

Two basic ethical theories

A

Action and Agent ethics

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2
Q

Thinking about doing

A

Action ethics

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3
Q

Thinking about being

A

Agent ethics

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4
Q

Types of Action ethics

A

Deontology
Teleology
Consequentialism

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5
Q

Deontology

A

Actions are right in and of themselves

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6
Q

Teleology

A

Actions are right because of the purpose of the agent

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7
Q

Consequentialism

A

Actions are right because of their consequences

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8
Q

Types of Agent ethics

A

Emotivism\
Intuitionism
Virtue

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9
Q

Emotivism

A

right living is expression of emotions rather than rationality

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10
Q

Intuitionism

A

Right living is instinctive

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11
Q

Virtue

A

right living is derived by moral character

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12
Q

the collection of all the values and actions that people feel are appropriate in the work place.

A

Positive work ethics

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12
Q

a collection of values and behaviors which people feel are moral.

A

Ethics

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13
Q

ten areas of work ethic traits and performance standards you will be presented and expected to exhibit in the workplace

A

Attendance, Character, teamwork, Appearance, Attitude, productivity, organizational skills, communication, cooperation, respect

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13
Q

STANDARDS To be successful in a career you must possess both ————- and ————–

A

strong occupational skills, good work ethics.

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14
Q

Display a high level of effort and commitment to performing and completing work
Be honest in all situations
Demonstrate trustworthiness and responsible behavior
Displays loyalty, dependability, reliability, initiative, and self-discipline

A

Character

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15
Q

In return for salary and benefits, the firm expects

A

loyalty

15
Q

All employees are goodwill ambassadors and salespeople for their company.
Employees must keep company

A

secrets

16
Q

is valuable
Employees account for 30% of all
―”shortages”

A

Honesty

17
Q

Never lie on your:

A

–Application
–Time sheet
–Expense statements

18
Q

Never cheat a:

A

–Customer
–Associate
–Employer

19
Q

Higher trust = higher pay!!
–Closing or opening the office
–Supervising others
–Handing cash
Complete a task –earn some trust
Dependability & reliability = trustworthiness.
Employers quickly see who can handle responsibility

A

Trustworthiness

19
Q

When employees have initiative, they are willing to see that work gets done. People with initiative are:

A

–Motivated
–Enthusiastic
–Industrious
–Hard working

19
Q

People with———– see a job that needs to be done and do it! Beyond the ―”call of duty”.

A

initiative

20
Q

Self-discipline is a part of accepting responsibility
Self-discipline requires the handling of emotions
The hard part is making the best choice among the alternatives

A

SELF-DISCIPLINE & SELF-RESPONSIBILITY

21
Q

Encourage and facilitate cooperation, pride, trust, and group identity
Foster commitment and team spirit
Facilitate cooperation
Respects the rights of others
Respects confidentiality
Is a team worker
Is cooperative
Is assertive
Displays a customer service attitude
Seeks opportunities for continuous

A

Teamwork

22
Q

Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on:

A

–Appearance,
–Smell,
–Cleanliness,
–Mannerisms.

22
Q

deals with every aspect of how we perceive an individual

A

Appearance

22
Q

Present a neat, clean appearance
Practice personal hygiene
Wear clothing suitable to the job, task and environment
Uses appropriate verbal and written etiquette

A

Appearance

23
Q

Demonstrates a positive attitude
Appears self-confident
Display a willingness to cooperate and accept constructive criticism
Set realistic expectations

A

Attitude

24
Q

Demonstrate a Positive Attitude

A

Never underestimate the power of proper attitude.
Attitude determines how successful we will be.
Attitude determines altitude.

25
Q

is prerequisite to success

A

Self-confidence

26
Q

Self-confidence is prerequisite to success:

A

Willing to learn new skills
To take opportunities
To grow

26
Q

Setting realistic goals, and working to achieve them, helps us to continually grow and develop

A

Have Realistic Expectations of Self

27
Q

Follows directions and procedures
Observe established policies on safety
Notify proper authorities of circumstances or situations presenting potential safety hazards
Maintain equipment and supplies
Keeps work area neat and clean
Conserves materials
Do not use or knowingly permit others to use tools and equipment improperly
Make up missed assignments in a timely
manner
Stay on task and utilize time constructively

A

Productivity

28
Q

Prioritize and manage time and stress effectively
Demonstrate flexibility in adapting to changes

A

Organizational skills

29
Q

Communicate accurate information to others in a professional and courteous manner
Displays appropriate nonverbal (eye contact, body language) and oral (listening, telephone etiquette, grammar) skills
Listen attentively to others
Good technology etiquette

A

Communication

30
Q

The worst assumption a sender of a message can make is that the message will be received as intended Language it self can be a barrier
Unclear wording
Slang
Jargon
Tone
Another barrier is body language

A

Communication

31
Q

Langfuage barriers in communication

A

Unclear wording
Slang
Jargon
Tone
body language

32
Q

Convey a willingness to assist others
Work to resolve conflicts and to identify solutions in which all parties benefit
Demonstrate concern for treating
people fairly and equitably
Follow the chain of command in resolving conflicts
Displays leadership skills
Appropriately handles criticism,
conflicts, and complaints
Demonstrates problem-solving capability
Maintains appropriate relationships with supervisors and peers

A

Cooperation

33
Q

Treat instructors, staff and fellow students with respect, courtesy, and tact
Do not engage in harassment of any kind
Know the legal definitions of sexual harassment
Deal appropriately with cultural/racial diversity

A

Respect

Immersion (3 decks)

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